Valérie Bécaert of ServiceNow spends her workdays navigating the priorities of long-term research and customer or product engineering groups, “weaving scientific innovation into the texture of the company,” she says.
With a Ph.D. in chemical engineering and a professional focus on sustainability, data science, and AI research, she brings diverse teams together via brainstorming workshops, hackathons, proof of concept experiments, and pilot projects.
Bécaert, a senior director of research and scientific programs at the company’s Advanced Technology Group, spoke with Workflow about how she helps translate research innovations into production software.
The following interview has been edited and condensed for clarity.