ServiceNow Keeps the Cameras Rolling at Starz

Starz Uses ServiceNow to Schedule, Track and Maintain Broadcast Assets

SANTA CLARA, Calif. – Sept. 1, 2015 – ServiceNow® (NYSE: NOW), the enterprise cloud company, today announced that Starz is using ServiceNow to streamline processes within the company’s IT and Broadcast departments.

Extending ServiceNow from use within the Starz’s IT group, the Starz broadcast division uses the software to help maintain the functionality of broadcast equipment that editors and producers use to create and deliver content, such as its STARZ Original series, including “Outlander” and “Power.” Edit and audio bays, workstations, and storage, for instance, are required to have maximum uptime. Through ServiceNow service management software Starz’s broadcast operations engineers can view any outstanding services needed for the assets. For example, the engineers can see the history and status of open tickets as they hand off work to the next shift as part of their 24/7 support, yielding better collaboration and prioritization of projects.

“ServiceNow is not just an IT solution for us. It supports our core broadcast services and the Starz core business,” said Judy Batenburg, senior vice president of IT Services, Starz.

With ServiceNow, Starz consolidated multiple IT management tools into a single system‑of‑record that standardizes processes. Then Starz automated the management of incidents, changes, configurations and assets for its IT and Broadcast departments. On one platform, Starz can more effectively manage its physical assets, report accurate metrics and deliver a high‑quality service experience to its employees.

Starz also launched a new portal for employees with a robust knowledge base to better automate the process of IT service requests ‑‑ from inception to execution. When an employee needs an IT service, it is automatically added into the ServiceNow system as a request that can be tracked and prioritized by the IT team.

About Starz

Starz (NASDAQ: STRZA, STRZB) is a leading integrated global media and entertainment company with operating units that provide premium subscription video programming on domestic U.S. pay television channels (Starz Networks), global content distribution (Starz Distribution) and animated television and movie production (Starz Animation),

Starz Networks is a leading provider of premium subscription video programming through the flagship STARZ® and ENCORE® pay TV networks which showcase premium original programming and movies to U.S. multichannel video distributors, including cable operators, satellite television providers, and telecommunications companies. As of June 30, 2015, STARZ and ENCORE serve a combined 56.8 million subscribers, including 23.5 million at STARZ, and 33.3 million at ENCORE, making them the largest pair of premium flagship channels in the U.S. STARZ® and ENCORE®, along with Starz Networks’ third network MOVIEPLEX®, air more than 1,000 movies monthly across 17 linear networks, complemented by On Demand and authenticated online offerings through STARZ PLAY, ENCORE PLAY, and MOVIEPLEX PLAY. Starz Distribution develops, produces and acquires entertainment content, distributing it to consumers globally on DVD, digital formats and traditional television. Starz Distribution’s home video, digital media and worldwide distribution business units distribute original programming content produced by Starz, as well as entertainment content for itself and third parties. Starz Animation produces animated TV and movie content for studios, networks, distributors and audiences worldwide.

About ServiceNow

ServiceNow is changing the way people work. With a service‑orientation toward the activities, tasks and processes that make up day‑to‑day work life, we help the modern enterprise operate faster and be more scalable than ever before. Customers use our service model to define, structure and automate the flow of work, removing dependencies on email and spreadsheets to transform the delivery and management of services for the enterprise. ServiceNow enables service management for every department in the enterprise including IT, human resources, facilities, field service and more. We deliver a ‘lights‑out, light‑speed’ experience through our enterprise cloud – built to manage everything as a service. To find out how, visit


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