SANTA CLARA, Calif. Oct. 27, 2016 – ServiceNow (NYSE:
NOW), the enterprise cloud company, today announced the industry’s
first cloud solution that gives IT leaders visibility to financial,
project and application portfolios on a single platform.
ServiceNow IT Business Management Suite (ITBM) is a breakthrough
innovation that better aligns IT outcomes to business goals. It puts
IT in the driver’s seat to manage change and speed innovation.
“With ServiceNow ITBM, we are delivering a command center to the
CIO," said Kevin Nanney, senior director, Product Management,
ITBM, ServiceNow. "Every IT leader can now have a vantage point
over all IT resources, projects and costs to make sure they are
driving the business forward.”
The Proliferation of Applications
Larger companies can have hundreds, if not thousands, of
applications including many not directly under the control of IT.
Money is wasted through duplication, under‑utilization and licensing
compliance issues. Further problems arise when the business demands
new capabilities as it's not always clear whether to invest in an
existing application or build/buy a new one. Complexity
grows in the cloud‑first era, where the rapid rise of cloud
services can challenge CIOs to achieve a 360‑degree view of the entire
portfolio of business applications. IT costs can be harder to predict.
Without proper visibility and control, companies often deploy
point‑products to attempt to solve the most pervasive problems. But
the time‑consuming, manual processes required to collect financial
data, manage integration and development, and report on progress serve
as strong headwinds to achieve business goals.
Introducing IT Business Management Suite—The CIO’s Command Center
ServiceNow ITBM uniquely combines Project
and Portfolio Management, IT
Financial Management and Application Portfolio Management on a
single, cloud‑based platform. Only ServiceNow provides core
information about thousands of IT applications, assets, services,
projects, service levels and risk profiles – all connected to the
customer’s configuration management database (CMDB).
With indicators and metrics for the true cost and performance of
business applications and services, IT leaders can rationalize their
investments and focus on the innovations that drive business outcomes.
Leading Brands Trust ServiceNow
“With ServiceNow IT Business Management Suite, we no longer think in
terms of projects – it’s all about the tasks and managing work to
accelerate service delivery,” said Damon Bell, platform director,
Productivity and Engagement Technology, Global Support, Informa.
“ServiceNow helps our waterfall to agile initiatives, dramatically
speeding service delivery times.”
“At Oshkosh, we established an IT Business Management team and have
seen huge savings by focusing on improving our contracts and
purchasing processes,” said Greg Downer, senior IT director, Oshkosh
Corp. “With our continued need for more visibility into our costs to
identify more complex optimizations, we are looking forward to seeing
the additional savings the ServiceNow ITBM suite can deliver through
interaction with our general ledger and CMDB.”
Specifically, the benefits of ServiceNow ITBM include:
Complete Financial and Portfolio Visibility. ITBM links real
costs from the general ledger to a full inventory of IT’s
infrastructure, applications and business services with no point
product integrations. A 360‑degree view of the entire IT portfolio
of services and business applications makes it easy for IT leaders
to identify waste, evaluate projects and applications on key
management criteria, and allocate budget more efficiently.
Better Strategic Alignment of IT Services and Investments with
Application Rationalization. IT leaders can use a dynamic
scoring engine to set priorities based on business strategy and
prioritize all demand in one system with Demand Management.
Collaborative governance and funding modeling based on Program and
Portfolio Workbenches and a detailed repository of business
applications to drive the application roadmap can be built on the
More Agile IT and Accelerated Delivery of Innovative
Services. ITBM from ServiceNow goes beyond traditional
Technology Business Management (TBM) and breaks down the silos of
‘run the business’ and ‘change the business’ work. IT leaders have
one place to get cost, resource, and project status data, regardless
of the development method (e.g., agile, waterfall, hybrid) using
collaborative work management features like ServiceNow
Connect and Visual
Task Boards. Teams work faster and smarter.
For more information on ServiceNow IT Business Management Suite,
please go to:
Watch videos of our customers that are using ITBM:
To learn more about how you can align your IT strategy with your
company’s business goals and objectives, join our Webinar with Pink
Elephant on Nov. 17. To register, click here.
ServiceNow is changing the way people work. With a
service‑orientation toward the activities, tasks and processes that
make up day‑to‑day work life, we help the modern enterprise operate
faster and be more scalable than ever before. Customers use our
collaborative work management to define, structure and automate the
flow of work, removing dependencies on email and spreadsheets to
transform the delivery and management of services for the enterprise.
ServiceNow enables service management for every department in the
enterprise including IT, human resources, facilities, field service
and more. We deliver a ‘lights‑out, light‑speed’ experience through
our enterprise cloud – built to manage everything as a service. To
find out how, visit www.servicenow.com.
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registered trademarks of their respective holders.