SANTA CLARA, Calif. – June 4, 2014 – ServiceNow® (NYSE: NOW), the enterprise IT cloud company,
today announced that Envision Healthcare, a leading provider of
physician‑led, outsourced medical services, has implemented ServiceNow
software‑as‑a‑service for its Human Resources (HR) organization.
Envision Healthcare has automated its HR services, delivering
standardized and consistent support for its employees, resulting in
improvements in employee satisfaction and operational efficiencies.
Envision Healthcare, is a Denver‑based company that offers an array
of healthcare‑related services to consumers, hospitals and government
agencies and operates American Medical Response (AMR), the nation’s
leading ambulance service provider, and EmCare, a provider of
integrated facility‑based physician services. The company deployed
ServiceNow with the help of the ServiceNow Professional Services
organization and utilized Master Solutions Partner, Cloud Sherpas, to design a
new self‑service portal. Together, they automated HR service requests,
such as onboarding of employees and centralized access to common HR
forms to eliminate manual intervention.
helps organizations, including HR, streamline service delivery.
Complex tasks that were previously managed via email or phone, such as
employee off‑boarding, can now be tracked, reported on and audited.
This results in improved HR team performance, responsiveness and
ability to take action on the volume and types of requests handled by
the HR organization.
“From our first exposure to ServiceNow and in speaking to other
users who automated HR processes, we were impressed with the deep
service operations and automation capabilities,” said Carlie Bush,
Director of HR Shared Services, Envision Healthcare.
ServiceNow is also being used as a centralized knowledge database
that contains more than 2,200 articles with more added each day to
enable self‑help. The knowledge base is accessed through a web‑based,
self‑service portal using the ServiceNow
Service Catalog. For companies like Envision Healthcare, it
‘consumerizes’ the HR experience to employees, and because it is fully
mobile‑enabled, allows easy access for the large percentage of remote
users at the company. Included chat functionality allows the HR team
to further streamline communication.
Envision Healthcare’s Chief Human Resources Officer and Senior Vice
President Kim Norman offers this advice to companies considering
automation and process changes, “When embarking on transformation
efforts, success involves people, technology and culture. Take the
time to research and evaluate the solution to ensure it’s the right
fit. And the culture of the organization needs to be ready for such a
shift. We are very lucky to have a tech‑savvy workforce who embraced
ServiceNow is the enterprise IT cloud company. We transform IT by
automating and managing IT service relationships across the global
enterprise. Organizations deploy our service to create a single system
of record for IT and automate manual tasks, standardize processes and
consolidate legacy systems. Using our extensible platform, our
customers create custom applications and evolve the IT service model
to service domains inside and outside the enterprise. ServiceNow
transforms IT from the department of no to the department of now. For
more information, visit www.servicenow.com.
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