Products

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

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Migration
Performance Analytics
Platform Analytics
platform analytics migration
Reporting

Featured Fully agentic Virtual Agent in the October release, and what it means for you

The October 16th release for Now Assist in Virtual Agent brings changes that will affect customers who upgrade to Yokohama Patch 8 or Zurich Patch 2. If customers do not upgrade to the latest patches, there are no changes. If a customer upgra...

Article

Featured Platform Analytics Enablement Toolkit

Platform Analytics: Performance Analytics & Reporting is now a unified experience within the platform, allowing a single entry point into analytics. Maybe you are wondering, what is the Platform Analytics experience? Check out the short video be...

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Featured How do I Learn UI Builder? Fundamentals Now Learning Course FREE & Updated for Yokohama!

Learning UI Builder: Yokohama Edition! Good news everyone! We have some awesome updates for you when it comes to getting started with UI Builder. We have released the Xanadu update for the Now Learning UI Builder Fundamentals course, and it's...

Article
Getting Started : Next Experience
UI Builder : Next Experience

Featured Zurich Release Deep Dive Blog – HRSD

Zurich Release Deep Dive – HRSD This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the July 2025 Store/Zurich Family Release. Some of the features may have dependency on a family release. This will be...

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Case and Knowledge Management
Enterprise Onboarding and Transitions
Human Resources Service Delivery

Field Service - Newly linked Smart Assessment template appears Unpublished in Questionnaire

Hi @SalmatO I have created a Smart Assessment Template in Assessment workspace and Published. When I try to create a new Questionnaire in 'wm_questionnaire' by default its creating with Type=Survey but somehow I have changed it to 'Smart Assessment' ...

Question

Generate My Work Plan Agentic Workflow

Generate My Work Plan Agentic Workflow Overview: Generate My Work Plan helps you stay organized by creating a personalized schedule based on your assigned tasks. It considers urgency, deadlines, impact, sentiment, and SLAs, then estimates ...

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test

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Question

Customization in SAM plugins

I have been asked to check customization's in SAM plugins. Screenshots below.What are these customized files in SAM plugins? What are their implications? I need to find out who introduced these customization's. How do I find their backstory and shoul...

Question

Field Shows on Employee Portal but Not In SOW or Platform View

Hello,I have Create Incident setup in our Instance. We modified it to add new Subcategories which is working fine. The ask was to have an additional field called End User/Persona Type (For IT Use Only) which I setup with a Select box. The field is on...

Question

Now Assist Side Panel - Summarizing Records While in Change Request View

Has anyone been successful at using the now assist side panel while viewing a change request, to summarize other records, such as another change request , change task, service requests, problems? We would like the capability for now assist to summar...

Question

Security Incident Response Task not triggering notifications on State update

Hello Community, I have a Security Incident Task change notification in place which triggers on event named- "sn_si.TaskAssigned". But for some reason the notification would not trigger anytime I make a change on the SIT state, or Priority or even ch...

Question

Resolved! Can't find - Source Control Button - in my ServiceNow Studio

Hi dear SNOW community, I spent several weeks developing my own app with ServiceNow Studio.Now I would like to connect my app to my GitHub profile and upload it as git repo.I have already looked up several snow-documentations and keep getting stuck a...

Question

Shape the conversation at Knowledge 2026 – Call for Content is officially open!

The Knowledge 2025 Call for Content is officially open—whether you're a customer, partner, developer, or thought leader, we want to hear how you are transforming your business with the ServiceNow AI Platform and Asset Management solutions! This ...

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Subject: OOB Incident Workflows Missing in Yokohama Instance

Subject: OOB Incident Workflows Missing in Yokohama InstanceHi all,I’m unable to find the out-of-the-box workflows for the Incident table in Workflow Studio or the Workflow Editor in our Yokohama instance.I’ve already verified the following:• Checked...

Question

Issue with HTML field – users can’t update values (Zurich release)

Hi everyone,I’m facing an issue with an HTML-type field in one of my tables. Non-admin users — who have access to the table and its fields — are unable to insert values into this field when creating a new record, or update it in existing records.At f...

Question
ACL
field
html

Make Rejection comments mandatory when an approver rejecting from email

Hi Team, I have a requirement, When approver reject a request via email Make Rejection comments mandatory. Kindly suggest some approach to complete this requirement

Question

Integration with Databricks

Hi everyone I need connect to databricks to bring data into the ServiceNow Platform, Is someone is doing this?

Question

Need to create a dashboard for Testing Coverage Ratio (Release or Deployment Level)

The requirement is to have a dashboard for " Testing Coverage Ratio" with standard report - Test Cases Actual Executed / Test Case Planned. I know we have a testcase table and a test case instance table. But these two are not related. So Im stuck her...

Question

What’s shaping the future of customer and employee experiences

About: Customer experience has become the key differentiator for growth, yet many organizations still find it difficult to deliver seamless, personalized, and trusted service at scale. Join our thought-provoking webinar, What’s shaping the future ...

Event