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Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Zero Copy Connectors are here: Unlock real-time enterprise data without the risk

  Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...

  • Article
  • Workflow Data Fabric
  • Zero Copy Connectors

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured What's New in Enterprise Architecture?

Enterprise Architecture — Feature Spotlight Each month, we highlight newly available key capabilities in Enterprise Architecture. Newest feature highlights are always at the top. Index MonthReleaseFeature(s)April 2026AustraliaAI-Powered Diagram Cha...

  • Article

Wrong Data Displayed on the Analytics Hub

I have a filter on my Report source to only show tickets for March but on the indicator when i click show records, the records are for february. What could be the issue?  

  • Question

Compliance Status in Sampro

Do we have any specific table from where we get compliance percentage of software. I want to extract report for how much the software is complaint.

  • Question

Class for Aruba Gateways?

Hey guys, Looking to see if anyone else has Aruba gateways in their environment, and what class they added them to? For us specifically, we have HPE Aruba Networking 9240 (US) models with OID of 1.3.6.1.4.1.14823.1.1.59. I can get a bit of info using...

  • Question

Attachment API for 3rd Party REST API Service Catalog API

Dear Team,Good day, hope you all are doing good.Needed your help in one of the use cases – We have exposed Service Catalog API for some record producers on HRSD. So, LeenaAI Application can utilize those REST API with payload and create HR cases into...

  • Question

Reporting on Surveys CSATs

Hi community I would like to understand how to report of CSATs please. How can I see the following:1. List of surveys grouped by score.2. Tickets that the survey is related to.3. User that submitted the tickets. If you can point me to the tables and ...

  • Question
  • Reporting

Asset shipment - Transfer Order

Hi all, We are trying to manage the asset transfer from a stockroom to a client location using OOB transfer order.It is possible to use "Service location" and "Distribution channel" OOB functionalities to manage the asset transfer from stockroom to c...

  • Question

Platform Analytics Task Failure

Is there a way to reset this step in the training course and start over?  I can't get mine to validate and it's giving me the same pie chart report error that a lot of others are getting.

  • Question
  • Performance Analytics

How to show info message on related list in Risk Workspace?

Hi Community, In Risk Workspace, I need to display a conditional info message for a related list on Control  (e.g., show a message if certain related records meet criteria). Has anyone implemented this in Workspace? What approach did you use, and can...

  • Question
  • Audit Management
  • Policy and Compliance Management
  • Risk Management

Benefit Plan and Benefit Realization Dashboard

Good Morning, I'm trying to create a dashboard to have a centralized place for all the benefit plans. Is there a way to connect the benefit plans to the Project Number in the dashboard? So far I've only been able to have a full list of benefit plans ...

  • Question

Third Party Translator tool Integration With ServiceNow Instance

We are looking to integrate a third-party translation tool within our corporate/organization environment that can be easily integrated with our ServiceNow instance. We want to explore free or low-cost alternatives that support REST API integration. S...

  • Question

Question about visibility of new catalog form

Former SN admin here, now coming back to forms creation after 5 years. I'm learning Catalog Builder, and had a question about form visibility. For background, I work at a university. In the 'Access' section, i had chosen "Faculty & Staff" for 'Availa...

  • Question

✅ Tips to Prepare for ServiceNow CIS‑DF (CMDB & CSDM) Certification

The ServiceNow CIS – Data Foundations (CMDB & CSDM) certification is no longer just another optional exam—it has become a mandatory foundation for many CIS tracks. Whether you are an architect, implementer, consultant, or admin, strong CMDB and CSDM ...

  • Article
  • Data Foundations
  • Service Graph Connector
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