Products

Featured Reduce Installation Friction: Streamline Your App Experience with the New Store Entitlement Flow

Major Updates to Application Manager & Store Introduction Imagine discovering every app your business needs—right in your instance, with zero friction. That’s now a reality. With the latest updates to Application Manager and the Store, those pain...

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Featured Welcome to ServiceNow Impact - Let's Get Started!

So you’ve purchased ServiceNow Impact – congrats! Now that you have it, let’s make sure you know exactly what you’re getting, how to use it, and where to go to learn more. Before we get into any specifics, the FIRST thing you should do is download ...

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ServiceNow Impact

Featured Knowledge Management Academy: Past and Future Sessions

The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

Article

Featured AI-Powered Search: Retrieve Vulnerability Response Data Using Natural Language

Security teams are not lacking data. They are lacking time, clarity, and confidence when making decisions under pressure. In Vulnerability Response, analysts and IT remediation owners constantly ask questions such as: Which vulnerabilities are inter...

Article

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

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Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Quick & Crisp : MCP , A2A and AI Agent

Hi All Organizations adopting GenAI are increasingly seeking conversational experiences, intelligent automation, and multi‑agent interoperability within their digital ecosystems. ServiceNow now enables this through capabilities such as AI Agent trigg...

Question

Change view for reference lookup list for a specific form only

Hi,In a custom application, I have a field that references the company table. I want to be able to change the view of the list that pops up when a user performs a lookup (aka, clicks on the magnifying glass icon), but only for this specific form.I un...

Question

clicking the report should open in workspace

Hi All,when a pie/single score report is clicked, can we open the data in workspace instead of platform? Is it possible? Thanks!

Question

Real Results, Real Customers: AI Transformation Stories That Matter

Real Results, Real Customers: AI Transformation Stories That Matter Welcome to the AI Center of Excellence team at ServiceNow! One thing we hear constantly in customer conversations is this: "Show me what actually works. Not theory—proof." That's e...

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VMware vSphere / vCenter Subscription Licensing & Reconciliation Behaviour in SAM Pro

Hi All, In SAM Pro, how are VMware subscription products handled during reconciliation?For vSphere per-core subscription entitlements, downgrade rights exist (e.g., vSphere 8 → vSphere 7), but downgraded usage is not reconciled and instead shows unde...

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SAM Pro
VMWare Licensing

How to validate the Citrix ITSM Connector is Connected within the flow?

Citrix ITSM Adapter service.I am trying to check if the Connection Status is Connected. I have a flow, I need to check this to perform some steps within my flow. Your help is highly appreciated.

Question

Software Entitlement Count per Software Model

Hi All, I would like to create a view that displays the count of software entitlements for each software model. Could you please guide me on how to achieve this? Thanks,Shuchi

Question

Costs, costs and costs

Hi all I am looking for guidance on the behaviour of SAMP and the consequences of entering a cost in specific locations. As license cost is so fundamental to the ELP and management of software, I would hope SN has allowed for all the way different co...

Question

How to add an agentic workflow with all it's ai agents to update set

Hi: How can I add an agentic workflow with all it's ai agents to update set? Thank you, Rita

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Mapping to Parent Case from HR Task Submit Catalog Item?

Hello, wondering if this is possible & if anyone has ran into something similar. As part of a lifecycle, we have an HR task of the Submit Catalog Item type going to an employee. When the employee completes the task, a child case is created - which is...

Question

unable to add identifier entries ci class manager

I am unable to see add under Identifier Entries when trying to complete lab: Configure the CMDB Micro-Certification Simulator (Yokohama) the part where it says:Set Identification Rule:Identification Rule- Name: Mongoose Web Server rule- Applies to: u...

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How come itom engineer will understand the alert/incident at the application service level?

If alerts are intentionally mapped to a non‑host CI such as an Application Service to notify the application team about service degradation, how can the team still identify which downstream infrastructure CI actually caused the issue?

Question

Rate Model Not Applied When Time Is Submitted via Assigned To on Project Tasks

Users can submit timecards under the following two conditions:A resource assignment exists for the user against the Project or Project Task.The user is either Assigned To or included in the Additional Assignee List on the Project Task.My concern is s...

Question

Agent Client Collector 6.0.1 Ubuntu Installation Script Error

Not a question just an FYI that might save someone time. We hit a bump installing ACC 6.0.1 on some of our Ubuntu Servers. When it tried to download the signature zip file it failed because the file name variable was empty. Distro: ubuntuVersion: 2...

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Create Event Rule

I need to create an Event Rule for SolarWinds so that only events with Event Type = 5000 generate alerts. This eventType is available in the Additional Information field of the event in the following format:"eventType":"5000".Currently, there are oth...

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