Aurofill asignment group members in email template

XYZ
Tera Contributor

Hello community,

 

We are looking to achieve one use case such that if an incident is in assigned state and assignment group is not empty, then as per the below screenshot if the user clicks on email icon on incident it should populate assignment groups members in "To" field. Please help me to achieve this functionality .

 

XYZ_0-1690137931994.png

 

XYZ_1-1690138000760.png

 

Thanks!

 

 

1 REPLY 1

Yousaf
Giga Sage

Hi XYZ,
You can create your own template for the table in Email Client Templates

Yousaf_0-1690186953404.png

 

and use field name in 'To' field Since assignment group can have multiple users you will need to use arrays for that please refer to this link : 
Emails to multiple addresses auto-filled by a client template may end up as send ignored 

 

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