Products

Featured How do I Learn UI Builder? Fundamentals Now Learning Course FREE & Updated for Yokohama!

Learning UI Builder: Yokohama Edition! Good news everyone! We have some awesome updates for you when it comes to getting started with UI Builder. We have released the Xanadu update for the Now Learning UI Builder Fundamentals course, and it's...

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Getting Started : Next Experience
UI Builder : Next Experience

Featured Platform Analytics Enablement Toolkit

Platform Analytics: Performance Analytics & Reporting is now a unified experience within the platform, allowing a single entry point into analytics. Maybe you are wondering, what is the Platform Analytics experience? Check out the short video be...

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Featured Resolved! Join the ITOM UX Research Panel – Help Shape the Future of ServiceNow!

We're inviting ITOM users to be a part of our UX Research Panel and help shape the future of ServiceNow's ITOM products. Your voice matters—and we want to hear it. As a panel member, you’ll have the opportunity to: Get early access to upcoming feat...

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Featured Virtual Agent with agentic reasoning in the October release, and what it means for you

The October 16th release for Now Assist in Virtual Agent brings changes that will affect customers who upgrade to Yokohama Patch 8 or Zurich Patch 2. If customers do not upgrade to the latest patches, there are no changes. If a customer upgra...

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Featured Zero Copy Connectors are here: Unlock real-time enterprise data without the risk

Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...

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Workflow Data Fabric
Zero Copy Connectors

Inbound email that sends out a custom notification without creating an incident ticket

I need to create an inbound actions for emails with FW or RE in the subject line, so that no incident ticket is created, yet an email notification is sent out. I have tried the suggestion of using an event plus including current.setAbortAction(true),...

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Trigger an AI Agentic Workflow from Now Assist chat

I have created, tested, and activated an AI Agentic Workflow from AI Agent Studo. However, I am unable to get the AI Agentic Worflow to trigger from the Now Assist chat. All I get as answers to my prompts are generic links to help resources. Am I mi...

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How to Dynamically Add ITS LT Members of Current Incident’s Assignment Group to Communication Plan R

I’m working on a Communication Plan Definition in ServiceNow.So far, I’ve defined:Plan definition tasksCommunication contact definitionsUsers and groups for recipientsNow, I need to dynamically include ITS LT member of the current Incident record’s a...

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Enquiry on exam voucher for the CSA exam

Hello All, I recently joined ServiceNow University and completed the ServiceNow Micro-Certification and the ServiceNow Fundamentals (on-demand). I’m now preparing for the ServiceNow CSA exam, but I’m not currently associated with any partner company....

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SLA condition

Hiii already configuration for cancel SLA running like this, why SLA stage is still in progress?

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Dashboards in Platform analytics

Incident TabActive IncidentsActive Incidents by PriorityActive Incidents with ReassignmentActive Reopened IncidentsActive Incidents AgingAvg Time to Resolve IncidentsActive Incidents by Assignment GroupActive Incidents by Configuration ItemActive Inc...

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How does ServiceNow Discovery identify and add Configuration Items (CIs) into the CMDB?

What role do MID Servers play in populating CI data during Discovery?How does ServiceNow Discovery identify and add Configuration Items (CIs) into the CMDB?

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How do I Learn UI Builder? Fundamentals Now Learning Course FREE & Updated for Yokohama!

Learning UI Builder: Yokohama Edition! Good news everyone! We have some awesome updates for you when it comes to getting started with UI Builder. We have released the Xanadu update for the Now Learning UI Builder Fundamentals course, and it's...

Article
Getting Started : Next Experience
UI Builder : Next Experience

PDI not working

My PDI has not been working for the past 5 days. Could someone please assist in resolving the issue? Show this msg Developer Instance is undergoing unscheduled maintenance. Get Notified when your PDI is available.

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Customer Security and Trust (CST)

Report on the Trend; duration to resolve over a period of time.

i am trying to create a report with the following characteristics:1. a trend that shows the duration to resolve incident tickets over days, weeks, months, years

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Enable ACC client mTLS

Does anyone have the steps to enable mTLS for Agent client collector? Having trouble configuring the CA certs for the server and client.

Question

Follow Filters for Business Unit and Departments

Our reporting team is looking to be able to leverage filters on dashboards within PA where a user can select a business unit in one filter and then in another, select multiple departments to which the Business Unit is attached to. This would then upd...

Question

Reference variable not visible in Portal for non-admin user but visible in classic view

I have created a reference variable in my catalog item which is referring to Business Application table. In the portal when the non admin user click on that reference variable its showing "No Matches Found" but in Classic UI same variable displaying ...

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Has anyone taken the CIS- Data Foundations (CMDB & CSDM) Exam?

Has anyone taken the CIS- Data Foundations (CMDB & CSDM) Exam? I have the voucher and want to prep. For those that have taken it: What did you do to prep?How difficult was it?

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Automate User allocations in Software entitlements using groups

Hi Team, Iam trying to assign users from groups to few entitlements. I have written a script to do it but this is allowing only one entitlement, i want to allocate users from same group to ent1 and ent2 which have same display name. Its not working...

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