Products

Featured Preparing for your IRM Risk Management adoption

Note: This is a developing series, and we’ll continue to release new content over time. Bookmark this page to stay up to date and let us know in the comments what topics you’d like to see. Welcome to the Speed Learning Series for IRM Risk Managemen...

Article

Featured Knowledge Management FAQ

The ServiceNow® Knowledge Management (KM) application enables the sharing of information in knowledge bases. Knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution. You can ...

Article

Featured Zurich Release Deep Dive Blog – HRSD

Zurich Release Deep Dive – HRSD This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the July 2025 Store/Zurich Family Release. Some of the features may have dependency on a family release. This will be...

blog
Case and Knowledge Management
Enterprise Onboarding and Transitions
Human Resources Service Delivery

Featured Platform Analytics Enablement Toolkit

Platform Analytics: Performance Analytics & Reporting is now a unified experience within the platform, allowing a single entry point into analytics. Maybe you are wondering, what is the Platform Analytics experience? Check out the short video be...

blog

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

blog
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Reporting

Configuration Item field in Incident Record taking too long to load data.

Hi, Configuration Item field in the incident form is taking too long time to load.It is Reference Field and reference to "cmdb_ci" table.What can be done to load fast, any suggestion? Thanks

Question

Integrating ServiceNow Virtual Agent with Microsoft Teams Using a Microsoft 365 E5 Sandbox

This guide is intended to provide a comprehensive, step-by-step walkthrough for integrating the ServiceNow Virtual Agent with Microsoft Teams using a Microsoft 365 E5 developer environment. It is based on hands-on configuration experience. Whether yo...

blog

Hide the tooltips displayed in the fields shown in Dotwalk

Dear Experts,The fields displayed in DotWalk show tooltips OOTB.We are not using the hint feature.Is there a way to hide these tooltips?Thank you in advance.

Question

Track Activity Only When Clicking "Answer" Button on the Answer Screen

Hi Everyone,I have a question regarding how activity entries are recorded on the Answer screen in ServiceNow.Currently, there are two buttons available:UpdateAnswer Both buttons are updating the form, which causes entries to appear in the Activity se...

Question

Agent name need to mask

Hi Friends,i am using walkup plugin of ServiceNow and i have integrated with ms-teams so that end user can connect with agent . the issue i am facing that user is able to see a agent name . I want to mask the agent name . How i can achieved this Tha...

Question

filter out incident task from incidents

so I am using columns and 1st data source is incidents and 2nd data source is incident tasks. there are some conditions to restrict the number of incidents but now I want to get rid of the tasks where its parent incident is already coming from 1st d...

Question

Resolved! Imp Interview Question

Hi ,below scenario was asked in interview -there is field which is mandatory in dictionary level ..and you have to make it hidden ..using UI policy how to do it..? My usual Ans was first to make Un mandatory and then we can hide it using client scri...

Question

Resolved! complted tasks are also getting changed to closed incomplete if request is cancelled.

Hello All,I saw one scenario where if i cancel a request which has completed tasks and work in progress catalog tasks for all the tasks it makes as closed incomplete.where i want it should not close incomplete the closed completed tasks it should onl...

Question

Capacity Planning tab inside Portfolio Planning

Currently the Unit dropdown in Capacity Planning tab inside Portfolio Planning only has two options: FTE and % Utilization. I need to have the option in Hours too. I was able to add the Hours option but now I need to display the dates converted into ...

Question

Update view of the reference field pop up in SOW

We have a user field on SOW ..on clicking "i" of the refrence field shows a pop up view in SOW.We want to update the view by adding field but cannot find that view.Tried following the sys_popup view process but it is refelecting in native UI but not ...

Question

CSM on top of ITSM

Hi , Broadly speaking if we are implementing a CSM on top of ITSMwhat are things which to be taken care of ? Thankss

Question

ServiceNow says we separate "Now Assist skills” from “AI agents” and then mixes up everything. Why?

Many of us know that ServiceNow separates “Now Assist skills” from “AI agents” each of them sits in its own tables.But what I came across is:1> There can be AI agents showing up in the Now Assist skills homepage which are meant for Agentic AI consump...

Question

The mandatory date field was successfully saved after entering an invalid date

At the dictionary level, “Mandatory = true” is set.The user entered an invalid date format on the form (e.g., 2025/13/99, a space, or half-width symbols).After pressing the standard Save button, the record was successfully saved with the field left b...

Question

Knowledge articles language filter

When creating knowledge articles in ServiceNow, you can select the language if multiple languages are configured in the system. In Norway, some users prefer articles in Norwegian, while others prefer English. However, the Employee Center automaticall...

Question

hide Mandatory checkbox under portal settings using script

@Ankur BawiskarI have requirement if submitter authoorised selected as No , it should hide attachments , but as it was mandatory on the poratl settings level , how can i hide attachments

Question