Products

Featured Knowledge Management FAQ

The ServiceNow® Knowledge Management (KM) application enables the sharing of information in knowledge bases. Knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution. You can ...

Article

Featured Zurich Release Deep Dive Blog – HRSD

Zurich Release Deep Dive – HRSD This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the July 2025 Store/Zurich Family Release. Some of the features may have dependency on a family release. This will be...

blog
Case and Knowledge Management
Enterprise Onboarding and Transitions
Human Resources Service Delivery

Featured Platform Analytics Enablement Toolkit

Platform Analytics: Performance Analytics & Reporting is now a unified experience within the platform, allowing a single entry point into analytics. Maybe you are wondering, what is the Platform Analytics experience? Check out the short video be...

blog

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

blog
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Reporting

Featured Fully agentic Virtual Agent in the October release, and what it means for you

The October 16th release for Now Assist in Virtual Agent brings changes that will affect customers who upgrade to Yokohama Patch 8 or Zurich Patch 2. If customers do not upgrade to the latest patches, there are no changes. If a customer upgra...

Article

Request to Restore My ServiceNow PDI Instance

Hi All,I recently noticed that my ServiceNow Personal Developer Instance (PDI), is no longer assigned to me. I have important data and work stored in this instance that I need to recover.Could you please assist me in restoring access to my instance...

Question

Attestation Status showing as a line item in “Audit History (sys_history_line)“ of every CI

Please help me to understand Attestation Status showing as a line item in “Audit History (sys_history_line)“ of every CI ( Showing as Not yet reviewed)

Question

CMDB 360 Discovery Sources Widget

Hi All, How can we customize CMDB 360 to add like a report or widget that can display different discovery sources and what they have discovered say the last 2 weeks, last week, and this week? Also, will it be possible to view there in the report or w...

Question

Attestation Status showing as a line item in “Audit History (sys_history_line)“ of every CI

Please help me to understand Attestation Status showing as a line item in “Audit History (sys_history_line)“ of every CI ( Showing as Not yet reviewed)

Question

How most recent discovery get populated in CMDB ?

Hi All,I wanted to know how most recent discovery get populated in CMDB. How do we derive the date details for a particular hostname ? how an asset is populated through integration? How ServiceNow get the most recent discovery date and time for an a...

Question

How can we import a project’s WBS from Excel into SPM?

Hi everyone,Adding project tasks one by one takes a lot of time for our users.We do have templates, but we want to bring a project in from Excel to SPM.How can we import a project task list (WBS) from Excel into SPM?Please share the steps. Thank you!

Question
Project Portfolio Management

Need help to understand scoped application and extending current OOTB table for scoped application

Hello All, I need your expert advice about creation of scoped application. But as per the requirement i need to extend cmdb_ci table to be part of this scoped application. Do you see any risk in this approach? Also what are the things i need to consi...

Question

Weekly/Monthly Filter

Hello, I have a requirement where I need to be able to select the frequency, either weekly or monthly counts in a Platform Analytics dashboard..is it possible to set a filter of this type?Thanks in advance!

Question

Resolved! Incident creation based on alert aggregation groups

Hello Everyone, Recently while I was working on Alert/Incident storm reduction problem, I came across this Alert aggregation and RCA groups. I have implemented this currently. But there is a issue that I'm currently facing, while using alert aggregat...

Question
Event Management
Operational Intelligence
Orchestration (ITOM)

Request Management States and Stages Best Practice?

Hello, I'm looking for some guidance on working with States/Stages within flow designer, particularly in terms of Requested Items. I'm open to any guidance of how/why stages/states used for Request Management. Background:First, below is my understand...

Question

How to set up the Web Search using Google Gemini for AI Agents and Virtual Agent

How to set up the Web Search using Google Gemini for AI Agents and Virtual Agent [Updated as of Yokohama Patch 6] NOTE: As of Yokohama Patch 6/Zurich Patch 1, it is no longer necessary to purchase your own LLM/cloud subscriptions. ServiceNow now pr...

Article

Ref info button is not working for CVITs table

When i click on info section on form for a reference field its not showing any info for CVITs table. Please help me on this how to troubleshoot.

Question

Nexthink to ServiceNow Integration – Data Mismatch & Performance Optimization

Hi Team,We are currently working on an integration where Nexthink sends approximately 5.6 million records to ServiceNow daily. This data first lands in a staging table, and then gets transformed into the Software Installation (cmdb_sam_sw_install) ta...

Question

Document Intelligence "Failed to process this task"

Hello everyone, everything good ?Has anyone ever experienced this ? I'm trying to test Document Intelligence on a DEMO instance, but whenever I try to process a file it results in failed and gives the error message "Failed to process this task" I cre...

Question

What’s New in Zurich: Security Center

The Zurich release brings major improvements to Security Center, ServiceNow’s central hub for platform security. Designed for administrators, developers, and platform owners, Security Center provides the tools you need to assess, monitor, and enhance...

Article