Could not be able select Requested for line manager approver in Notification

[Sarah Bouil]

Hi,

I have created a Notification in sysapprover_approval table to approve or reject the RITM. But I could not be able to select the Requested for line manager in the who will receive the notification. The RITM should be approved by Requested for person line manager. Kindly assist me on how to update the Requested for person line manager in who will receive the notification.

[Harish KM]

Hi @Sarah Bouil you need to configure your line manager as the approver from workflow or flow designer, in Notification under who will receive, approver will be the option to select.

How are you triggering the notification? from workflow or flow for a catalog item?

[Sarah Bouil]

I have added approver in who will receive in Notification but the email is not sending. I just want to understand, how the email will send to Requested for line manager if I add approver in who will receive in Notification?

The Notification is created on sysapprover_approval table.

[Harish KM]

Hi @Sarah Bouil from your flow designer in ask for approval action you need to dot walk as per screenshot below. If you have a variable dot walk on requested for variable

[Sarah Bouil]

Sorry to confuse you. I would like to know how can I add Requested for person line manager in Who will receive in Notification?(ex: Users/Groups in fields)