How to create automated Problem ticket when incident ticket priority 1 ( Critical )
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‎12-16-2015 07:49 AM
Hi All,
I am new to this servicenow my customer requirement is creating Automated problem ticket to when incident ticket is created with priority 1 and assign to group manager.
Can any one help me on this please...
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‎12-16-2015 01:18 PM
You can automatically create a Problem based on certain Incident conditions using a business rule. Look here for some ways to do this: Regarding Incidents
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‎12-16-2015 02:37 PM
Thank you so much i am able to do that.