How to Implement the dynamic SLA? Depends on the number of service request in catalog form SLA should be decided dynamically.

[APMSNOW]

Hi Everyone,

 We have a requirement to implement the dynamic SLA,

 Depends on the number of service request SLA should  be decided dynamically.

 For ex. If service count is <=5 then SLA duration will be 3 days,

 If service count >5 then duration should be 5 days

 how can we achieve this? with out impacting existing SLA .

Thanks in advance.

[Saurabh Gupta]

Sure