How to use Valid to for a retiring knowledge article

[fzw]

Greetings!

I notice that this notification is not working when a article is ready to retire, the condition is set as:

By default, this Valid to field for a published article is set to 1 year from the publish date. With certain situations, my knowledge manger can wipe out the date to make sure some articles never retire.

In order to have a notification sent 90 days before its retired date, what is the missing for this notification?

Please advise.

Thank you for your time and Happy Friday.

[snehabinani26]

https://community.servicenow.com/thread/213786

Hope this helps you

[fzw]

It is a good idea to create a module. But if I set this to a certain date range, e.g. 90 days from today, and if there are 3 articles met the qualification, and no one check this module today, then these 3 articles will not show tomorrow.

Email notification seems more stable if knowledge managers on vacation or not able to check into serviceNow.

Thanks.

[archana9]

 The following condition in screenshot attached will trigger notification before 90 days of "valid to"

Hope this is helpful!!