Hi @sowmya25
Why you are creating duplicate thread. Please have patience. Raising same question multiple time doesn't mean a quick reply. Request you please check below thread.https://www.servicenow.com/community/itsm-forum/download-the-kb-article-with-images-from-portal/m-p/...
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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