Need advise - Best way to automate the creation of changes from template

[mohanambalnanja]

Hi ,

We have a requirement to automate Change Request creations as Linux team is raising bulk change requests while doing patching. 

As per my understanding, we can create a template and we can call the template in flow to create changes.

That flow can be triggered by some inbound email sent by Linux team.

Please advise is there any other best way to do it. 

Also need to know is there any possibility to add bulk no of CI's in affected CI in single go.  If yes, please let me know steps. It would be very helpful for me.

Thanks .

[Dr Atul G- LNG]

Hi @mohanambalnanja 

Yes template with Flow is good combination. 

Now the only question., you want to go for Normal change or Standard change?

If you want you can use change model as well.

[mohanambalnanja]

Hi Atul,

Thanks for your response.

Can you please confirm, is there any possibility to add bulk no of CI's in affected CI in single go.  If yes, please let me know steps. It would be very helpful for me.

Thanks

[Dr Atul G- LNG]

Hi @mohanambalnanja 

https://www.servicenow.com/community/developer-forum/can-you-add-affected-cis-to-a-normal-change-tem...