Reject button not working
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‎07-07-2011 01:41 PM
On our approvals for Service Catalog items, the "Reject" button on the bottom of the form does not work properly. I have looked into the html code for the page and both buttons, top and bottom, call the same function (the reject() function on the OOB "Reject" UI Action). The top button will reject the approval and move the approval to the next step. If the bottom reject button is clicked, it will lead to a different page and then it will not reject the approval. I tried this first with an itil user and produced the same result when I tried as an admin. Has anyone else experienced this issue?
The first screenshot that I have attached is the button I'm referring to and the second image is the page that loads if you click on the bottom "Reject" button.
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‎07-07-2011 02:50 PM
I have actually have the exact same problem as well and I am also looking for a solution to this issue.

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‎07-07-2011 09:29 PM
Try changing the 'reject' function name (and corresponding 'onClick' call to 'rejectApproval' instead. There's a conflict with the 'reject' function naming.
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‎07-12-2011 11:00 AM
Mark, I tried this and it worked like a charm. Thanks for the advice and sorry for taking so long to get back to you.

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‎07-20-2011 01:18 AM
Could this be a conflict after June11 Release? I have the exact problem. Just wondering........