Slack Integration with Virtual Agent
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‎02-02-2022 11:30 AM
Good Afternoon,
I set up the virtual agent Slack integration today with one of our subprod instances, working really well and running topics all fine but my client wants to @mention the app in a slack channel and have virtual agent reply that way instead doing everything within the app itself but its not replying.
Has anyone else managed to get this to work? I have added the app to the channel already
Kind Regards
Ashley
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‎02-02-2022 08:25 PM
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‎02-03-2022 01:41 AM
Good Morning,
Looks to be possible judging by that image, still search on how to do it, the bot appears when you do '@' but just nothing happens afterwards.
Kind Regards
Ashley
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‎02-02-2022 08:48 PM
Hi ,
Please go through this link:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0864603
https://docs.servicenow.com/bundle/paris-now-intelligence/page/administer/virtual-agent/task/configure-va-notification-triggers.html
Virtual Agent features supported in Slack conversations
Please mark my answer is correct and helpful.
Thanks
Sanjay Bagri
QBrainX Pvt. Ltd.
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‎02-03-2022 01:42 AM
Good Morning,
Thank you for the links, seen those already, must be missing something somewhere.
Kind Regards
Ashley
