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EA TRAINING & Learning • Limited Time OFFER CIS Data Foundation Certification Is Live, Free Through June 30 The EA Product Team · April 2026 We're excited to share that the Certified Implementation Specialist – Data Foundations (CIS-DF) exam cover...
Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
ServiceNow's Security & Risk Customer Community Event: Nexus Security & Risk As AI reshapes the security and risk landscape, staying connected with the community tackling these challenges has never been more important. We'd like to invite our Servi...
Go From Zero to Hero in Hours with ServiceNow’s AI‑Driven Onboarding ServiceNow’s Platform Academy kicked off the year with one of its most exciting sessions yet—an inside look at Dynamic Guidance, the Now Platform’s new AI-powered, voice‑enabled co...
Your feedback shapes our priorities. While the Resource Management customer feedback sessions have given us valuable insights, we want to make sure every voice is heard — not just those in the room. If you're running into friction managing resources ...
At Knowledge26, ServiceNow introduced EmployeeWorks, the new enterprise-wide AI front door. One component of EmployeeWorks is Employee Slate, a modern employee experience built on the new AI Experience Framework (AIUX).Under the hood, the AI Experi...
Hi,Please help me that i want to learn ServiceNow Javascript from Servicenow official website.help me the link for learning from scratch. I want to learn Pure Javascript help me the guidelines which is the better way.Thanks
Meet Now Assist for Setup — the new, faster way to get your ServiceNow products up and running Getting a new ServiceNow product up and running can involve a lot of moving parts: Application Manager, different Guided Setups, product documentation...
I have been unable to create a CMDB Health Compliance audit rule to verify if laptops have SentinelOne anti-virus installed. Our CMDB does show we have laptops running the Sentinel Agent. Under CI Class ManagerUnder Certification TemplateUnder Cert...
What documentation is there for the meta field on KB articles using AI Search. I see only generic statements in the documentation and then different opinions about how meta influences the search results.In some cases people recommend using the unders...
When searching in Employee Center, the catalog and knowledge links displayed in "Answer generated by Now Assist" are not displayed in Portal view.I want to know the solution.[Search result view]knowledge＝kb_viewCatalog＝formQA・What is the Search Profi...
Hi all, I hope you are all doing well. Here, we work at a granular level of locations that includes sites, buildings, floors, blocks, rooms, desks, and racks (for servers). Is it possible to define the same hierarchy within a stockroom? We have some ...
Join us for From reactive to ready: What's next for autonomous IT to explore how IT can move from reactive service response to a more autonomous operating model, where AI handles routine work, people deliver better experiences, and IT takes on a more...
Looking for some assistance as it relates to using templates for Article Creation using the advanced editor in Knowledge Center. We have several teams that use templates (via the toggle template option) for article creation. If they attempt to grab t...
Good afternoon, Is there anyone who can share with me the actual calculations used for the above-referenced widget? Our PMO is requesting this information or at least the logic on how this number is arrived at. Very rarely do the number match up and ...
As often happens around the holidays, I found myself with a lot more time that wasn't taken up by meetings, so I set out to better understand ServiceNow's Log Export Service (LES). I created a tool to demonstrate pulling logs in real time from Servic...
I need to add a 'Create Knowledge' button on service operations workspace on RITM similar to incident management. I am on Zurich release and using service operations workspace for ITSM version 8.1.0
Hi,I created a catalog item. When I test it as an admin, it works: the flow is triggered: approval, etcBut when I impersonate an end user, the request is cancelled automatically.I verified that the end user's profile has a manager.One thing that I su...
Hi Team, I am facing an issue with displaying a catalog variable (Date field) in an email notification on the sc_req_item (RITM) table.${variables.completeion_date}its not wroking,Any guidance is appreciated. Thank you.
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