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Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Curious to learn what's new in ServiceNow Risk capabilities for Q2 26? Every release, we post a list of demos of the latest risk and compliance features in our portfolio. Come back as we add more demos as we approach our Q2 release day on June 11. ...
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
SPM Australia Release - 2026 March, May & June Please check out the Delta Decks attached to this post for release overview 2026 June Release The 2026 June release brings AI deeper into everyday project and portfolio work — automatically generatin...
Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
Hello ServiceNow Community members, I am looking to get right procedures to extract report in Excel but here is one condition I don't want same colom name as present in servicenow instance, I want to customise them before we extract it to in Excel, F...
On the book appointment / walk up form that was created when we enabled walk up, we get this screen Is there a way to change the wording at the top from Walk up Experience to something else?
I'm working on an SNU task that requires assigning software to an assignment group, but the software option isn't appearing in the dropdown and I'm unable to complete the request. Is there a setup step I'm missing, or are there specific permissions n...
I have setup and configured resource management in Zurich. I'm having difficulty populating the primary group, skill and role fields for users with more than one item. As per the documentation, we need to manually set the primary group field. When...
Hello All, I have a requirement to show 2 variables in task level but not on RITM and Form level.For this I have made the variables as Global True and written a UI policy to hide these on form and RITM level.So this works well and these are visible o...
Good afternoon everyone!I recently changed the name of a Catalog Item in ServiceNow, in a demand that was requested of me.Meanwhile, when searching for the item in the Service Portal, the search returns the result with its old name - however, when c...
We are looking for some guidance to better understand the Actual Start Date and Actual End Date fields in Strategic Planning Workspace. We would like to know what exactly sets the Actual Start Date and Actual End Date fields and how these two fields...
Hi, How can I hide the "New" and "Add" buttons from the Child Incidents related list in Service Operations Workspace when the parent Incident is in the Resolved state? I am using Service Operations Workspace and have a Child Incidents related list on...
Hi All , I am trying to export Knowledge Base articles from the kb_knowledge table, including the full article body content. I have added the Article Body to the list layout and then exported the data to Excel. However, the article body field appears...
We are working through the process of getting the walkup account setup and running into a bit of a block We are still using ServicePortal, but looking to get on Employee Center later this monthWe have the walk up experience configured and everything ...
Hi All,I have a Service Catalog requirement related to List Collector variables and would appreciate some guidance.I have three catalog variables. Delegates users – A List Collector where users select the delegates to be removed. Requirement:The Ava...
Overview If you've managed ITIL licensing in ServiceNow long enough, you've probably asked some version of this question: how many of my ITIL holders do ITIL work? Did we create groups where only a handful of the individuals in that group are doing m...
i am having a requirement to integrate servicenow with CISCO WEBEX CONTACT CENTER CTI but unable to proceed post installation and if anyone is familiar with complete setup and usage for agent to receive calls and also to create case post call is co...
Hi developers, I would like to add underline when hovering on the facet pills.On the developer tool, show me this shadow-root.I am unable to edit its CSS.Hope you can help me with this matter. Thank you.
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