Your feedback shapes our priorities. While the Resource Management customer feedback sessions have given us valuable insights, we want to make sure every voice is heard — not just those in the room. If you're running into friction managing resources ...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started. For planning your deployment, and based on the lessons learned above, the following links can get...
Let's talk about security in a way that's easy to digest. As a ServiceNow Product Owner, I understand the significance of security hardening cannot be overstated when it comes to strengthening and fortifying your instance/platform Imagine your Serv...
Zurich Release Deep Dive – HRSD This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the July 2025 Store/Zurich Family Release. Some of the features may have dependency on a family release. This will be...
Hi Team,I am currently working on creating an AI Agent in ServiceNow AI Agent Studio (guided setup), and I am stuck at the “Define data access” step.Issue:The User identity type is set to Dynamic userHowever, in the “Approved role(s)” field, I am:Una...
Hi, My dev instance dev391594 is offline and giving a 502 error. Even refreshing it does not help. It was working until this morning. Any help is appreciated. Thank you!
Hello Community,I would like to ask for assistance regarding an issue with accessing the course material for the ServiceNow Administration Fundamentals / CSA learning path.I am currently working on Lab 4.3.1, but the link provided by ServiceNow to ac...
Hi community, I want to create a notification where user can escalate the if the service wasn't good. I want to give it as Click Here Link so that when user click on that, it should route the user to the Customer Portal's Escalate Popup Window of the...
Hi Community. There are requirements to migrate past 10 years of data from X tool to ServiceNow as part of greenfield ITSM implementation. We need to move all Open tickets, Closed history, Knowledge Articles, User Accounts, SLA Configurations, and At...
I have been playing around with the OOTB de duplication capability and have some concerns that I am not able to get around 1. Asset relationship transfer: If I have 2 CIs and I want to keep the 1st CI , but the 2nd CI has an asset, how can I transfer...
In Portfolio planning workspace Service now gives an option to group or color by certain fields and some of those fields are not available on the record itself for eg: (Business Unit). We have the Business Unit in pm_project and dmn_demand table Plea...
Working on csm case.Need to create inbound action to update existing csm case based on below point:>When sender send new/reply/forward email with case number (eg. CS0000180), then1. The email should add to the same case as work notes.2. attachments s...
Hi All,We are facing an issue with Windows server discovery in ServiceNow after upgrading to the Zurich version.For most of the Windows servers, the discovery status is showing:"Active, couldn't classify: No WMI connection, now finished"Observations:...
Hello, I am looking for the latest CSA exam practice questions.
Hi , I want to certify administration can anyone pls help me
Everything you need to understand what's changing, discover what Collaborative Work Management offers, and decide when and how to make the move — all in one place. Rest Assured: Your access is not going away, and there is no forced cutover date. I...
Hi Expert,I wanted to achieve the below functionality :As a meeting invitee, I want to be able to view the room reservation details and check-in to the reservation, so that I can easily participate in the meeting.Has anyone implemented something simi...
Hi experts, I have a problem when configure Ticket Configuration.My Ticket Configuration is on table "sc_req_item".Then, I have create record in Tab Configuration:- Type = Custom- Widget = Data table (OOTB widget)- Widget parameters: table = sc_taskH...
Hi Community,We are building a high volume identity provisioning system that needsto provision 100,000+ records to ServiceNow sys_user table.We created an Import Set staging table (u_iam_user_import) with aTransform Map to sys_user with Coalesce on u...
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the Community.
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