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Featured Ask Me Anything with the Flow by ServiceNow Team

Hi everyone, I'm Eric, a Product Manager at ServiceNow. I'm joined by a group of Flow by ServiceNow experts to answer your top questions.  What we do We're part of the team shaping Flow and where it's headed next. Our favorite thing to do? Listen to ...

  • Question

Featured NLU Virtual Agent announced for deprecation

September 2026   ServiceNow is deprecating NLU Virtual Agent functionality as part of the broader transition to AI-native, LLM-based experiences: ServiceNow Otto. NLU-powered Virtual Agent topics, the NLU Workbench, and associated channel integration...

  • Article

Featured Introducing the QuickStart Implementation Series – Starting with USEM Episodes 1-6: Vulnerability Response

We are excited to welcome you to the Unified Security Exposure Management (USEM) QuickStart Implementation Series, your step-by-step video guide to implementing ServiceNow USEM from the ground up, starting with Vulnerability Response (VR).    This s...

  • Article
  • Best Practices
  • Security Operations
  • ServiceNow Adoption
  • ServiceNow Implementation
  • Unified Security Exposure Management
  • Vulnerability Response

CWM FAQs and Tips

In this article you'll find a running list of our most frequent FAQs and Tips for using and implementing CWM. Feel free to add your own tips in the comments or ask a question!The following information is based on the May 2024 store release of CWM.   ...

  • Article

The New Way for MID Servers to Authenticate: Private-Key JWTs

The New Way for MID Servers to Authenticate: Private Key JWTs As ServiceNow, and the industry at large, moves toward a future without Basic Authentication, we're changing how MID Servers connect to your ServiceNow instance. This is rolling out now in...

  • Article
  • MID Server

No data (N/A) in benchmarks (Success Dashboard)

Hello,We have recently opted-in for benchmarks, but after 2 weeks, we still have no score (N/A) on any KPIs (ITSM, ITOM, HR, etc). We are on parth 7 Australia.Is it a certain delay in servicenow to compile data and show it on Success Dashboard? Aanyo...

  • Question

Flow Product Demos & Capability Highlights

In this series of videos, I wanted to personally walk you through some of the core capabilities and design decisions behind Flow by ServiceNow. If you're new to Flow or a admin looking to get started, these offer a great first glance at how the syste...

  • blog

i want to get first 10 incidents list

Hi All,How can i retrieve the top 10 incident records from the incident table using JS/Glide Record?For Example, i want to retrieve the 10 most recently created incidents.Could someone please provide an example script.Thank you.

  • Question

Certifications in CMDB Workspace

Hello, Is someone able to explain how certifications created through Data Manager Policies within the CMDB Workspace are stored? There are multiple tables that track these certifications. How do they each relate to one another. The new process compar...

  • Question

Intune Device Reports Data source - Load 20 record empty output

Hello Everyone,I am integrating Intune with serviceNow to get all devices report and software reports through Microsoft graph. After successful connection datasource selection I am trying to test with load 20 records, but it is not retuning any recor...

  • Question

How do i contact support?

I am new here. I have got some issues. How do i get help? Do i just ask here?

  • Question

Please provide PDI

I am waiting for PDI from last 5 days but not available PDI, Showing waitlisted.

  • Question

Resolved! AD V2 spoke Integration - Service Account Permissions

Hi,I'm facing a issue with the ServiceNow AD V2 Spoke. The Windows credential validation fails when the service account has only Account Operators permissions, but succeeds when Administrator privileges are granted.My organization is not willing to g...

  • Question

How to measure assists consumption by user department

You can measure the assists consumption across your user's department via using Platform Analytics, breakdowns, and the department field on the User table. Note that the AI Admin Center provides analytics on the number of executions run by Department...

  • Article

Resolved! Support group population with CSDM

We are trying to populate the support group according to CSDM guidelines and here is the path we used but support group is not populating after CSDM data sync scheduled job, Is anyone followed this below path to populate support group when it is empt...

  • Question

Resolved! Service Impacted field in incident

After creating the Technology Management Services to establish the relationship between servers and business applications, we started experiencing an issue with the Impacted Service field on Incident records.When a Configuration Item (CI) is selected...

  • Question
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