Products

Featured Introducing The Developer Passport: Brazil Release Preview

Introducing The Developer Passport: Brazil Release Brazil release season is officially here, and Developer Passport is back for round two. If you caught the Australia release preview, you already know the drill. However, if this is your first ...

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Featured Accelerate your Zero Outage Journey by Attending a 2026 AIOps Workshop! Online & In Person

In 2026, we will be hosting online & in person AIOps workshops for customers, where our experts will walk you through our ServiceNow ITOM AIOps solutions. By attending, you will understand how your organization can enable autonomous IT and work towar...

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Featured ServiceNow Launches Out-of-the-Box MCP Servers for Claude, Copilot, Gemini, and Other AI Clients

General availability • September 10, 2026 ServiceNow Launches Out-of-the-Box MCP Servers for Claude, Copilot, Gemini, and Other AI Clients The AI client orchestrates. ServiceNow remains the governed system of action where the work gets done. MCP...

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Now Assist

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...

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Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Featured AI Gateway Is Back — What's Coming on September 10th, 2026

AI Gateway as part of AI Control Tower is back on September 10th. This post is a heads-up on what's coming and why it matters. A full GA article with documentation links and getting-started guidance will follow at release. What is AI Gateway AI G...

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Can Now Assist in Virtual Agent generate answers from non-KB tables (e.g., Incident)?

Is it possible for Now Assist in Virtual Agent to use data from non-Knowledge Base tables (such as the Incident table) to generate responses?I was previously able to do this during testing in the Xanadu release. However, when trying again in a Yokoha...

Question

How to Calculate Impact, Likelihood, and Quantitative Risk (SLE, ARO, ALE) on Policy Exception Table

Understanding Impact, Likelihood, and Quantitative Risk (SLE, ARO, ALE) Integration on Policy ExceptionsHi Everyone,I am working on configuring Risk Calculations for Policy Exceptions in ServiceNow GRC / Policy and Compliance Management, and I need s...

Question

AI Experience Framework (AIUX) - Experience not available

Hi community,Hope you're all doing well. I'm working on developing a new experience using the AIUX framework and just today, it appears that for some reason (not sure if a plugin updates, the instance got upgraded or what) I'm now getting a "Experien...

Question

How to customize notification email subject with dynamic date/time in ServiceNow OHS Incident table?

Hi Community,I am working on a Health and Safety catalog item in ServiceNow.When a user submits the catalog item from the Service Portal, an incident record is created in the sn_ohs_im_incident table, and a notification email is triggered.I need to ...

Question

Resolved! Data Source Use last rundatetime Checkbox issue while loading data

We are getting data using JDBC with specific SQL query but while using last run datetime it is throwing error meanwhile same query works fine when it is disabled. Error: com.microsoft.sqlserver.jdbc.SQLServerException: Incorrect syntax near the keywo...

Question

ServiceNow CIS-DF (Data Foundations) Exam Study Guide

Hey ServiceNow Community! I'm thrilled to share that I recently passed the ServiceNow CIS – Data Foundations (CIS-DF) certification on my first attempt, answering 71 out of 75 questions correctly. Having worked deeply on CMDB and CSDM projects, I kno...

Question

servicenow administration fundamentals labX lab 4.1.1

i followed instructions correctly, did this multiple times trying to check errors in steps, still says i'm missing something. help

Question

Task: Create Asset Record failed in Discovery Fundamental

As per the steps mentioned in Task: Create Asset Record I have created the CI and asset record as described in the task but the task validation is still failing.

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SPM Training, specifically for Scheduling

Looking to provide my team of Program Mng, Project Mng and Project Coordinators additional training on how to use the schedule / planner tool in SPM pro.

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Introducing The Developer Passport: Brazil Release Preview

Introducing The Developer Passport: Brazil Release Brazil release season is officially here, and Developer Passport is back for round two. If you caught the Australia release preview, you already know the drill. However, if this is your first ...

blog

Troubleshooting Data manager Retire Policy

A Data Manager Retirement Policy has been created with the following configuration:Retirement Definition: TruePolicy Filter: CIs are associated with the filterNeeds Review: UncheckedRetire Schedule Job – Run As: User has the Admin roleAlthough the po...

Question

Can we do ReleaseOps for two instances?

I was trying ReleaseOps with two Instances (Dev and Prod). So I have changed Deployment Request Assessment playbook accordingly. But still it's failing and getting compatibility issue. My both instances are in Zurich release. My deployment requests ...

Question

Portfolio-level financial rollups in investment currency – Multi-Currency Support in SPM

Hi Community,We are implementing ServiceNow SPM with multi-currency enabled and have a requirement to view portfolio-level financials in the investment/portfolio currency.Currently, the Portfolio Financials view appears to aggregate and display finan...

Question

Adding Watch List to Standard Ticket Configuration in ServiceNow

Often, we need to add a Watch list to the standard ticket configuration. However, out-of-the-box (OOB) this isn't allowed due to the business rule "Allow only whitelist fields for Header" Since this business rule is read-only, we cannot disable it. A...

Article

Embedded Service Portal Widget fails to pass options data in Xanadu

Environment:ServiceNow Release: Xanadu Patch 3Interface: Service Portal (/sp)Browser: Google Chrome (Latest)Summary:When embedding a custom child widget inside a parent widget using $sp.getWidget(), the options object passed from the parent server sc...

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