Products

Featured Change Enablement & Federation: Maintaining Change Velocity in Regulated Environments

With modern digital organizations transitioning to DevOps concepts for faster and higher volumes of change, creating a concept of modern change enablement is a new challenge for many teams. This issue can be more apparent in regulated environments wh...

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Change Management
Continual Improvement (CIM)

Featured Deep Dive: Copy/Paste APM Charts into Service Observability

With our Zurich release, we are super excited to bring support for a new type of monitoring use case to Service Observability. Replicate your favorite charts from third party APM and Cloud providers, right inside of ITOM, no data ingestion required. ...

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AIOps
Service Operations Workspace

Featured Rise to the #BuildWithCreatorStudio Challenge and Earn Exclusive Swag!

Rise to the #BuildWithCreatorStudio Challenge and Earn Exclusive Swag! #BuildWithCreatorStudio Challenge It's time to get creative! The #BuildWithCreatorStudio Challenge is here, giving you the chance to build innovative solutions using ServiceNow'...

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Featured From Amateur to Pro: How ServiceNow's Zurich Release Elevates Your AIOps Game

From Amateur to Pro: How ServiceNow's Zurich Release Elevates Your AIOps Game I picked up disc golf last month, and I'm hooked. There's something humbling about watching a disc wobble off course when you thought you had the perfect throw. I'm still...

blog

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

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Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Can I exclude only Incident table as part of cloning?

Can I exclude only Incident table as part of cloning? I read this FAQ, but its still confusing. " I excluded a specific table, but after the clone, the data is still there? This is a very common question that comes up to support. You enter in an ex...

Question

How to get the variable values in flow designer

Hi Team, I have a flow designer, Once I submit the item, Ritm and sc_tasks are creating. Now in sc_task short description I want to add one of the variable value in it. I have added above one in my flow designer Action, this is coming in below way B...

Question

UI ACtion on Attachment related list

Hi All, I have 2 instace where UI action "New" is visible and present on the attachment related list.In the normal UI it is present but in the workspace it is not visible.Checked the both instaces we have unchecked the workspace form button is unchec...

Question

Create De-duplicate Task manually by using UI action on list view of CMDB_CI table.

De-duplicate tasks are created when system identifies the duplicate Cis in the discovery process. In some cases these tasks are not created as expected even though duplicate CI exists. In a few scenarios clients expecting to create de-duplicate task ...

Article
Multiple Versions

Looking for Fun & Unique Flow Designer ideas to practice building flows

Hi Community,I’m not working full‑time in ServiceNow yet, but I’ve started learning and I want to get hands‑on with Flow Designer. I’ve finished some flow learning path and micro‑certifications, but I’m still not fully confident applying them in real...

Question

Need some help based on dependent field

Hello team, Merry ChristmasI need some assistance with an issue I’m facing. I have built a custom application where I created manager profiles across different tables. The username field is a reference to the sys_user table, while the remaining user ...

Question

Can a user without roles (doesn't have access to SN instance), approve/reject a Change by email?

The question is: Can we configure an approval task for a user who does not have access to ServiceNow?The user will not have any roles. The client would like to send an approval to an IT director by email, allowing the user to approve or reject direct...

Question

カタログアイテムの入力時にグループを選択し、選択したグループをRITM上の承認者グループにセットしたい

カタログアイテムの変数においてグループテーブルを参照するものを作成し、カタログの申請時にグループを選択させ、注文後に生成されるRITMのレコード上で申請時に選択したグループを承認者グループとしてセットしたいのですが、workflowのaction等で実装可能でしょうか？他の実装方法がありましたら教えてください。

Question

WHEN SC_TASK(REQ) RECORDE CREATE , Request state is automated Approved

Helloflow desingertrigger : When creating a req record(sc_request), when I submit the catalog item, the Request State value is automatically "Approved "The Ask Fo rApproval process for the flow you created is no longer requested.By default, the exis...

Question

How to Control Attachments for RITMs After a Specific Status.

Is it possible to implement this using a Business Rule: prevent attachments from being added or deleted for RITM records of a specific catalog item when the state is Work in Progress or later?

Question

Update the notification text color on ESC Portal

Hi,We have made few customizations to the ESC portal header, which impacting the notification bell icon on the portal, OOB bell icon color is white and we customized our header background color to white which conflicting.I have cloned the OOB bell ic...

Question

Sla Script include Not triggering

HI , My task is calling sla Response should be stopped , when user put comments(customer visible). but i had created script for the , because due to comments (journal field) , in condition type field i added my script include, but the script include ...

Question

特定のカタログアイテムを起票する際にzipファイルの添付を禁止したいのですが、何か良い方法はありますか？

特定のカタログアイテムをポータルから起票する際にzipファイルの添付を禁止したいのですが、何か良い方法はありますか？テキストファイルをメインに添付したいと考えております。

Question
Service Catalog

Now Assist Virtual Agent – OOB way to ask feedback after each conversation

We are using Now Assist Virtual Agent and want to ask a feedback question at the end of each interaction:“Did AskIT resolve your query?” (Yes / No)Is there any Out-of-the-Box (OOB) way to trigger this automatically after each conversation ends, witho...

Question

Now Assist Panel Not Loading

Hello,After being provisioned a Now Assist instance by ServiceNow, I am unable to get the Now Assist panel to load in the top-right view. I have reviewed and attempted most troubleshooting steps outlined in the following KB articles without success:N...

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