Products

Featured Reduce Installation Friction: Streamline Your App Experience with the New Store Entitlement Flow

Major Updates to Application Manager & Store Introduction Imagine discovering every app your business needs—right in your instance, with zero friction. That’s now a reality. With the latest updates to Application Manager and the Store, those pain...

Article

Featured Knowledge Management Academy: Past and Future Sessions

The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

Article

Featured AI-Powered Search: Retrieve Vulnerability Response Data Using Natural Language

Security teams are not lacking data. They are lacking time, clarity, and confidence when making decisions under pressure. In Vulnerability Response, analysts and IT remediation owners constantly ask questions such as: Which vulnerabilities are inter...

Article

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

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Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

Article
AI Search
Best Practices
KCS
Now Assist

Please advise on the right way to use Maturity item /success goal/success activity

Hi Folks, Hope you all are doing all good!!. 1.How Maturity items and success goals and success activity and Value Builder tasks are linked with each other? Explain with one maturity item. If there is any template available , please share.2. How can ...

Question

Override “New” button behavior in CSM/FSM Workspace list Under the(Onboarding and Deployment Tables)

I want to change the behavior of the "New" button on an Opportunity listinside CSM/FSM Configurable Workspace so that instead of opening the defaultrecord creation form, it opens a custom Interceptor workspace page like this below i attachedNot this ...

Question

Viewing Vulnerable Item related exception questionnaire

When a Remediator requests an exception for a Vulnerable Item, we can force the Remediator to complete a questionnaire.In such a scenario, how and where can I view a Vulnerable Item's related questionnaire please?

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Resolved! How to change Now Assist Virtual Agent Icon?

Hi Everyone,I have enabled Now Assist in Virtual Agent on my portal, and I want to customize the icon that appears for the Virtual Agent (chat launcher). Currently, it shows the default Now Assist icon, but I would like to change it to a custom one....

Question

Actual Model Maximum Token Limit

Can I view the actual usage of Request token amount, Response token amount, and Buffer token amount?I want to estimate token usage. I want to conduct tests in the development environment and base the estimate on the test results. Regarding Response T...

Question

Resolved! Is build agent is still open in pdis ?

Is build agent is still open in pdis if not can we use now learning to experiment it ?

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Recording Public Cloud dependencies of SAAS instances

So I'm probably not the only person who has been asked this question today:Why don't we have the dependencies of our various SAAS providers on AWS recorded in the CMDB? Aside from the debate about whether we should or not, I know I'm likely to have t...

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Disposal order

When I am updating the disposal order formThen I should only be able to select the stockroom that I am managingANDI should be able to select the disposal vendorANDI should be able to assign the disposal order to myself or another member of the HAM te...

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Resolved! Integration: How to inbound integrate Servicenow with third party WAF tool

Hi All,I need to know what all data/information I need to have beforehand in integrating third party waf tool with servicenow, and how to implement the integration. Any help is appreciated.Thanks

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HR Onboarding - Understanding Pre-Hire and New-Hire Roles

Disclaimer: "All views expressed in this post are my own and reflect my understanding of the ServiceNow HR Onboarding application." With Zurich Release ServiceNow HR onboarding uses two distinct roles to manage the onboarding experience: the pre-hi...

blog

ServiceNow AI Gateway: Securing the Next Phase of Enterprise AI

Enterprise AI Agents are maturing. AI Agents are no longer confined to a single application or platform. They are discovering tools, invoking MCP servers, and executing actions across environments. This development is often occurring faster than gove...

blog
Risk Management

How to retire the knowledge article when template is removed

Hello, There is one article which is created with 'how to' template. Later On, that template is removed from that knowledge Base. I want to retire the article but it is not allowing me. It is throwing ' Selected article is not configured for this kno...

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o

Change colors in widgets of the employee center portal

Hi,Does anyone know how to change the icons and font color of the Homepage Search widget, as well as the shadows that appear in the Task widget?I've noticed that these elements have a specific color in the Employee Center portal. I've already made ad...

Question

Zurich - URL Content display incorrect/extraneous glyph

When a user is viewing any URL Content on a ServiceNow portal, they see two glyphs of a bullet point and an arrowhead preceding the link content.so what changes need to do for removing of bullet points.

Question

"No results found" in resource filter in dispatcher workspace

Hi Community,I’m facing an issue with Dispatcher Workspace resource filters in Field Service Management.In Dispatcher Workspace, I’m unable to use the Agents and Skills filters. When I try to select skills, it shows “No results found”.

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Tokyo