Products

Featured Bravium + Impact - Everything You Need to Know

A few months ago, we shared some exciting news about our acquisition of Bravium's applications. Since then, we've been hearing a ton of interest from our customers and partners about what's to come. Well, look no further! Here's a preview of what t...

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ServiceNow Impact

Featured How To Strategically Incorporate AI and Automation Into Your Company

How To Strategically Incorporate AI and Automation Into Your Company Author: Teresa Purdy Throughout my career, I’ve focused on building and leading effective teams and I firmly believe all leadership starts with empathy and understanding your pe...

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Document Intelligence
Generative AI
Predictive Intelligence
Task Intelligence
Virtual Agent

Featured Process Mining Academy

Come join us for a new series of live events focused on ServiceNow's in-platform Process Mining solution(formerly known as Process Optimization). Every month product experts will demonstrate concepts, provide best practice guidance, discuss upcomin...

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Featured Unlocking the Power of Predictive Analytics: Help Shape the Future

Predictive analytics is transforming the way organizations operate. By leveraging data-driven insights, businesses can forecast trends, identify risks early, automate decisions, and optimize operations. These capabilities enable teams to move from re...

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Predictive Analytics

Featured Sneak Peek at USEM for Q4 2025 Release

ServiceNow Unified Security Exposure Management (USEM) is the next evolution of Vulnerability Response. On Nov 19, 2025, we hosted a webinar, “Unleash the future of Vulnerability Management with USEM”. We welcome you to begin your journey to USEM...

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Unified Security Exposure Management
USEM
VR
Vulnerability Response

Knowledge and catalog items

How can I connect the dots between a record producer used to capture knowledge article updates and have those updates automatically update the associated knowledge article?

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Resolved! re-edit My list

In the service operations workspace, after I create a list, is it possible to re-edit it so I can add a sort, or do I need to recreate that list (start over)?

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Once the sc task state is close completed, then the respective ritm will get to close complete.

Once the request is submitted for a catalog item, the associated Request Item (RITM) has one Service Catalog Task (SC Task). When the SC Task state changes to Closed Complete, the corresponding RITM should also move to Closed Complete.To close the SC...

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Changes to the Major Release Schedule Question

With the Brazil release not being scheduled until Q4 2026, can we get some clarity on the timeline for this upgrade. Given the shift of the second release to Q4 in 2026, Does that mean the Brazil release (from Zurich) in Q4 wouldn't need to be com...

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Unable to find duplicate System Properties to solve a java.sq.BatchUpdateException

Hi,I'm having a strange issue with the sys_properties table.Following the cloning from our PROD to our TEST and DEV instance in late October.I've tried to reimport 3 missing System Properties on our TEST instance.When I tried to import the records fr...

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Delete Action of Due diligence table should be visible to Specific group.

Hi,Any user from VRM team cannot delete a problematic DDR not IRQ records.The users under USR* VEN USR or USR * VEN ADMIN must have a delete button on the UI.Due diligence Request(DDR) table extends Task table(OOB).By default,admin users can delete t...

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ASN Data load causing an issue in HAM Pro

Hello All, I am trying to load asset data . i do have one PO number and it has 2 PO line number associated with it .One PO-line number has quantity of 30 laptop and another PO-line number has 10 quantity of laptop. Both PO-line number has same laptop...

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roles expire

in servicenow when we assign a role to a user it should be expire after a week is there any chance to create like this not delegates roles .other than this i will assign one role to user it will expire automatically

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Demand form - 5 column field section - is it possible?

I'm working on updating your demand form and one of the requirements is to include a section with 5 columns. Something similar to a variable set on a catalog item. Is that possible? I can't seem to figure out how to get more than two columns. See scr...

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Email Notifications

Question 144When debugging Email Notifications, what must you check on a user record? (Choose three.)A.Active must be true.B.The First name and Last name fields must have values.C.The value in the Notification field must be set to enabled.D.The user ...

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Record Producer

How to add more information in dropdown choice of variable in record producer?

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Business Rules

According to yokohama version what will be the answer?Which of the following objects does a Display Business Rule NOT have access to?A.previousB.GlideSystemC.g_scratchpadD.current

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Is it possible to apply SLAs to a custom table in ServiceNow without extending the Task table?

If yes, what are the steps to configure SLA definitions for a custom table?What conditions or configurations are required to make SLAs work on a custom table?Do we need to enable any plugins or set up special relationships for SLA tracking on non-tas...

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Service Level Management

Reporting on Surveys CSATs

Hi community I would like to understand how to report of CSATs please. How can I see the following:1. List of surveys grouped by score.2. Tickets that the survey is related to.3. User that submitted the tickets. If you can point me to the tables and ...

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Reporting

Resolved! Availability of Unified Team and Enterprise Agile Planning in ServiceNow EAP and CWM?

The ServiceNow Community YouTube channel just released a video on Unified Team and Enterprise Agile Planning in ServiceNow EAP and CWM. These features look great, but they don't appear to be available yet. Does anyone know when the features shown in ...

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Agile Development