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Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured Comprehensive Resource List for Now Assist Implementations

 If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started.   Learn about how ServiceNow is leveraging AI in the platform and how it all works with the followi...

  • Article
  • Best Practices
  • Getting Started

Featured ServiceNow x Figma: Design to Enterprise Apps in Minutes

We are excited to announce that ServiceNow and Figma have partnered to help you rapidly jump from design to a functioning app. This integration lets designers, product managers, and developers focus on user experience and business logic without worry...

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Flow Designer Stages for Closing Requests

I'm looking for best practice guidance on the proper way to handle stages for Requested Items in Flow Designer. I've noticed if developers create their own stages such as 'Closed' or 'Closed Complete', etc this results in a table full of 'custom' sta...

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Restrict ITIL user to write an update on closed RITM

Hi all,I’m running into an issue in ServiceNow related to Activity updates from Employee Service Center (ESC).Users who have the itil role (and are also the requester) are still able to add Activity comments on a closed / inactive RITM through ESC. E...

  • Question

Virtual Agent - How to add VA topics in the Now Assist Panel

I have topics which are currently published to our Virtual Agent in Employee Center.We would like to reuse some of those topics and also publish them to the Now Assist panel in the backend.For some reason the topics are simply not triggering at all i...

  • Question

How to add help text to the "Icon link" widget in servicenow

Hi Team, How can we add help text to the "Icon link" widget in servicenow.We have service poral with three "Icon link widget"1) Service Request - which redirect to the Service Catalog for raising requests2) Incident - which will redirect to the recor...

  • Question

Tracking usage of quick actions in agent chat

Does anyone know if it's possible to track the usage of quick actions in live agent chats and where you would find this information?  For example how many times during the past week did an agent use the /r response template quick action.

  • Question

Report in HRSD

In a report in Service Now I am trying to link the fields from the case table to the Task SLA table that the report is built on.  The fields within the form appear under "questions" in Service Now and I understand they are not defined as proper field...

  • Question

CMDB Workspace Tabs Access Control

In Servicenow CMDB Workspace, we want to restrict CMDB 360, Insights and Management tabs access to CMDB Admins roles only. Also for My work and home tab access should be accessible to CI owners. How this can be achieved ?

  • Question

Dictionary Override Reference Qualifier

There is existing field Application(u_air_id) referrring to cmdb_ci on the u_incident_task table. This is the lookup field containing all the list of aplications. But now in this list I have to show the list of applications based on the assignment gr...

  • Question

Set catalog item variable manually

We are transitioning our catalog items from using workflows to flows and in the workflow there was a script that set some of the variables manually via script. I need the same functionality in flow designer. I have the variables as data pills but won...

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Column Graph using mismatched dates on X-Axis

Hello,I have a column report that Trends by Date, uses Standard Calendar per Week and an Aggregation of Hours. It is  identical in both instances but for some reason the X-axis uses Monday for one report and Sunday for another.  All of our glide prop...

  • Question

Problem Field Not Listed in Incident Template Fields

Hello, The Problem field (problem_id) is visible and editable in standard incident forms. However, when I create an incident template, this field does not appear in the list of available fields for pre‑population, Has anyone faced this issue before? ...

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