Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
What's new in ServiceNow Otto for Creator Brazil Patch 2 and Australia Patch 8 (November 2026 store release) Jump to SPP in the EU Models Rules and skills Getting started What's next New to the series The ServiceNow Otto for Creator Articles Hu...
Most organizations control their AI agents with policy. A gateway checks a rule before the agent calls an API; a policy engine decides whether a tool call goes through. That works until the rule needs something the request doesn't carry: who answers ...
USEM Launch Details USEM - Unified Security Exposure Management - is the next evolution of Vulnerability Response (VR) USEM features are made available in Vulnerability Response v30x Vulnerability Response v30x was officially launched and released...
Employee Journey Management: Quick Start Guide Updated for Australia Release Welcome to the Employee Journey management (EJM) Quick Start Hub Employee Journey Management (EJM) is one of the most impactful capabilities within ServiceNow's HR Ser...
'm experiencing an issue with a ServiceNow Inbound Email Action and would appreciate any insights.I have an Inbound Email Action configured with Action Type = Record Action, which creates a record in the Case table.For emails sent from internal sourc...
Hello Everyone,I am trying to use the “Add User to Group” orchestration action. When I run this action, I encounter the following errors:IPaaSActionProbe | Access denied. Script returned status 3 using the local MID Server service account.Timestamp: ...
When an instance is directly upgraded from Zurich to Brazil, how do we get to know new features, enhancements introduced in both Australia and Brazil.Also I would like to understand the risks, challenges and issues that commonly occurs when we do upg...
Hi,Can someone please help me with the solution for this problem
Disclosure: I used Claude (Anthropic's AI assistant) to help build this solution and write this article. The solution is designed using out-of-the-box records as the reference: the OOB Add button on the Approvers related list (its declarative action...
Hi Community,I am currently troubleshooting an LDAP Security Group Delta Import issue and would appreciate any guidance from anyone who has experience with LDAP integrations and delta imports in ServiceNow.BackgroundI have configured an LDAP OU Defin...
Hello ServiceNow Community,I am unable to access my Personal Developer Instance (PDI).Here are my instance details:Instance ID: dev394172Instance URL: https://dev394172.service-now.comRelease: AustraliaUsername: adminLast successful access: October 7...
HI Team , I have created a form and i have created the Two feilds( Jobs, Skills) in it and Type is String i have given choices to them . Now i want to use these two fields as dependent so i went to dictionary configuration for s...
Hi Everyone, i want to gain hands on experience with workplace visitor management sn_wsd_visitor. what is the way to get visitor management with demo data
It's hard enough explaining the difference between a "Service" Instance (I really wish they would rename this to application instance) and Application Service. And to me, this makes sense because an application service is a type of an instance record...
Hello, I was hoping for feedback about a ServiceNow scoped app that I created (I am not trying to sell anything) I just would like feedback please. Here is the 3-minute demo video https://www.youtube.com/@KochiHQ Thank-you for any feedback. Jame...
Hi all,We're designing our process for handling unauthorized changes detected on CIs, and I'd like the Community's view on how responsibilities should be split. I'm not asking how to clear the Unauthorized checkbox. I'm asking who should own each dec...
Something I have not been able to settle, and I would rather hear how other people handle it than keep arguing with myself about it.A service model decision gets made and accepted. This application realises that business service, this is the owner, t...
Hi everyone Something I keep seeing in ServiceNow projects: nobody ever decides to build a platform that's hard to upgrade. It just happens. Someone needs a quick fix before go-live, someone else copies a script "just for now", and two years later th...
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