Products

Featured How do I Learn UI Builder? Fundamentals Now Learning Course FREE & Updated for Yokohama!

Learning UI Builder: Yokohama Edition! Good news everyone! We have some awesome updates for you when it comes to getting started with UI Builder. We have released the Xanadu update for the Now Learning UI Builder Fundamentals course, and it's...

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Getting Started : Next Experience
UI Builder : Next Experience

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

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AI Search
Best Practices
KCS
Now Assist

Featured Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)

Welcome to the Platform Analytics experience upgrade guide. This article consolidates known migration issues, workarounds, and practical solutions to help customers successfully transition to Platform Analytics experience. The guide is organized into...

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Australia
Dashboard
Migration
PAe
Performance Analytics
Platform Analytics
Platform Analytics Experience
platform analytics migration
Platform Analytics Migration tool

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

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Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Featured Project Workbench support changes from the Australia release

Project Workbench support changes from the Australia release If you have been running projects in Project Workbench (classic experience) for some time, you are already familiar with how it helps manage projects in ServiceNow. This article explains wh...

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Event Management – Correlation Behavior After 7 Days

Hello all,We have a requirement to update Event Management integration so that events should no longer correlate to an existing alert once 7 days have passed since the alert was opened. Instead, a new alert should be created, the previous alert shoul...

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Resolved! Need Help Granting User Access to Create and Edit Service Instances Without "service_mapping_admin"

Hello Team,We have a requirement to provide a user with access to create and edit service instances in Service Mapping. The challenge is that the UI actions (buttons) on service map page and the Edit Entry Point section are not accessible unless the ...

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Service Mapping

Custom Greetings setup in virtual agent

I am getting an error message when configuring setup topics.

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How does the ‘Show Records’ option work in Analytics Hub?

Does it display:The current live records that match the widget conditions,orThe exact set of records captured at the time of the snapshot used to calculate the widget score?For example, I have a widget called ‘Weekly Project Status Trend - Red & Yell...

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ITOM Discovery Best Practices for Windows Servers (9 tips + Flow to Memorize)

1. Authentication and Credential StrategyWindows Discovery relies primarily on WMI over DCOM, with RPC and SMB as supporting components.Best practices:Use a dedicated domain service account.Grant the account local administrator privileges on target s...

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How to add records in a related list with UI builder (declarative action)

Hi all! This guide was mainly made for Utah and Vancouver release, it may not work the same way in future releases. Hopefully ServiceNow makes it easier to accomplish this. Introduction to declarative actionsI will not dwell into how declarative act...

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UI Builder : Next Experience

What are the core tables involved in Cloud Cost Management ?

What are the tables related to cloud cost management ? In which tables can I find data related to cloud expenses, budget, savings, etc ?

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Resolved! CIS.DF - Certified Implementation Specialist – Data Foundations (CMDB and CSDM)

Hi.I plan to take CIS.DF test within a month. It is 75 questions in 90 minutes.I have test anxiety so concerned about passing the test in the first time.I would like to know the most effective way to prepare for test.I appreciate your tips and advice...

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CSM Workspace – Modal popup validation not stopping submit (UI Page + UI Builder approach)

Hi everyone,I am working on a requirement in CSM Workspace where I need to implement a modal popup that contains:Notes (mandatory)Date/Time (mandatory, should not allow past date)On clicking a button from the Case form:A modal popup opensUser fills b...

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Enivornment, Used For and Service Instances

Hi everyone,I’m currently refining our CSDM 5 implementation and have a conceptual question regarding Service Instances (cmdb_ci_service_auto). In the Service Instance Wizard, we can only select Production, Test, or Development for the Environment. H...

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What are the core tables involved in Cloud Cost Management where I can find cost related data ?

What are the tables related to cloud cost management ? In which tables can I find data related to cloud expenses, budget, savings, etc ?

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Document is not getting generated after preview

Hello team, I have selected document template and after preview i am getting below error and logs. Can someone please help with this. Its for ootb document template and as well as custom document template.Error: Logs:Request : <sysid> failed with ' C...

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Human Resources Service Delivery

How to populate interaction context variables for any interaction in virtual agent

How to populate interaction context variables for any interaction in virtual agent? I have created a context variable, which is visible in the interaction context record for that particular interaction(when we had conversation with VA) but the values...

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Add button not working on SOW View

Hi, I have created an Add button in the Service Operations Workspace on the Change table for the Related Knowledge related list. When I click the Add button, the form opens as expected, and I am able to select the articles. However, after clicking Ad...

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Platform analytics migration issue

I dont have much knowledge on platform analytics. But recently module has been migrated to platform analytics and it has caused some issues. Users are not able to view their own reports. When i checked, i found out that their is permission issue for ...

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