How to create incident ageing report for eg - 0-2 days , 3-7 days, etc like that

[Garvit1]

Hi Team,

Need help on creating a incident ageing report for e.g. - 0-2 days , 3-7 days, etc. like that for the team.

Regards,

Garvit

[AndersBGS]

Hi @Garvit1 ,

You need to look into report ranges: https://docs.servicenow.com/bundle/vancouver-now-intelligence/page/use/reporting/concept/c_ReportRan...

This can give a report like below:

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders 

[Garvit1]

Hi Ander,

I don't have access to this, as i have access to user interface only, in terms of user point of view i need to create a dashboard for the team which shows the bracket 0-2 days, 3-7 days incidents are open, is it possible without running any script

Regards,

Garvit

[AndersBGS]

Hi @Garvit1 ,

Yes, you don't need a script, but again you need access to create the report ranges. Please reach out to your ServiceNow admin and obtain access as described in the documentation:

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders 

[Garvit1]

Hi Ander,

No, already ask for the access they haven't given, is there any other simplest way to achieve that. 

That will work,

Regards,

Garvit