Applying Operational Technology Request Management to your OT system

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • You can apply Operational Technology Request Management to your Operational Technology (OT) system to enable other users to create and submit OT requests for OT products and services.

    Operational Technology Request Management overview

    Operational Technology Request Management lets you request catalog items and fulfill them based on the defined flows. OT workers can then create a request in the OT Service Catalog and choose the catalog item that best fits their needs.

    Use cases

    The following table describes different OT personas and how they can use Operational Technology Request Management.
    Table 1. Operational Technology Request Management use cases
    Persona Description
    OT engineer Can use Operational Technology Request Management to file and manage OT requests for various OT products and services in a one place.

    A few examples of the catalog items that can be requested are third party remote access, new OT PCs, new OT devices, and new OT host connections.
    Plant head or supervisor Can use Operational Technology Request Management to engage with the correct team to remediate an incident reported on the factory floor.​