Components installed with Operational Technology Request Management

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Several types of components may be installed with the activation of Operational Technology Request Management, including user roles and service catalogs.

    Roles installed

    Table 1. Operational Technology Request Management roles
    Name Description Contains roles
    sn_request_read Read access to the Request (sc_request,) Requested Item (sc_req_item) or Catalog Task (sc_task). NA
    sn_request_write Write access to the Request (sc_request,) Requested Item (sc_req_item), or Catalog Task (sc_task).
    • task_editor
    • dependency_views
    • agent_workspace_user
    • view_changer
    • cmdb_read
    • cmdb_query_builder_read
    • sn_request_read
    sn_request_comment_write Write access to the comments for the Requested Item (sc_req_item).
    Note:
    The sn_request_comment_write role alone does not give access to comments write, you will need write access for the table.
    		 NA

    Service catalogs installed

    Table 2. Operational Technology Request Management service catalog
    Name Description
    OT Service Catalog Service catalog provided for users to submit OT requests.