Configuring Operational Technology Change Management

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure the Operational Technology Change Management application so that you can create the data foundation for the ServiceNow® Operational Technology (OT) solution.

    If you have the admin role, you can use the Guided Setup to lead you through the setup of the Operational Technology Change Management application. Guided Setup is a tool that assists with application configuration. It organizes the configuration activities into categories. These categories contain the information about the setup tasks, steps to complete each task, and links to the pages in your instance where you perform the configuration. Links to useful help content are also provided.

    Note:

    Operational Technology Change Management is dependent on Utah P4 or later releases.

    To access the Guided Setup, navigate to Industrial Workspace Admin > Guided Setup.

    The following table explains the Guided Setup tasks and their purpose for the Operational Technology Change Management application.

    Task Purpose
    1. Install the Operational Technology Change Management application from the ServiceNow Store. Installs the Operational Technology Change Management application and supporting plugins.
    2. Assign Operational Technology Change Management roles. Assigns the roles to control the actions that are available for each user.
    3. Configure Operational Technology Change Management categories. Configures the categories for the OT changes that are needed for your organization.
    4. Select the Operational Technology Change Management model. Selects the change model for your organization.