OT device data import and discovery

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Multiple methods are available for uploading your existing Operational Technology device data into the ServiceNow AI Platform.

    Service Graph Connector (Excel)
    You can use the Service Graph Connector (Excel) function to import your Operational Technology data from a populated Microsoft Excel flat-file spreadsheet. You use the spreadsheet in the Integration Hub Extract Transform Load (ETL) to upload this data to the CMDB. To learn more, see Service Graph Connector for Microsoft Excel.
    Discovery for Operational Technology
    To discover Operational Technology devices in designated Purdue levels in your Industrial Control System (ICS) networks, you run the Discovery for Operational Technology function on a recurring basis. It operates in a manner that is similar to the standard Discovery processes. However, its Discovery normally takes place in the Purdue levels 3 through 3.5, depending on which level you select when you create an OT discovery schedule. To learn more, see IT Discovery for Operational Technology (OT) Networks.
    Note:
    To learn more about Purdue levels in Industrial Control Systems, see https://subscription.packtpub.com/book/networking_and_servers/9781788395151/1/ch01lvl1sec10/the-purdue-model-for-industrial-control-systems.
    Service Graph Connectors from ServiceNow partners
    ServiceNow partners also offer Service Graph Connectors that you can use to upload your existing OT data.