Knowledge base form

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read

    • When creating a new knowledge base, fill out the following form fields.

    Table 1. Knowledge base form fields
    Field Description
    Title Unique name for the Operational Technology (OT) knowledge base.
    Article Validity Number of default days that the articles are valid for after the date that they’re created.
    Icon Image that provides a visual reference to describe the OT knowledge base. The image is displayed next to all articles from this knowledge base in the article search results page.
    Disable commenting Option to disable commenting. If selected, users can’t comment on articles in the OT knowledge base.
    Disable suggesting Option to disable edit suggestions. If selected, users can’t suggest edits to articles in the OT knowledge base.
    Disable category editing Option to disable the editing of OT knowledge categories. If selected, only OT knowledge managers can add or edit the knowledge categories for the OT knowledge base.
    Disable rating Option to disable the rating for articles. If selected, users can’t rate the article in the OT knowledge base.
    Disable mark as helpful Option to disable the mark as helpful. If selected, the user can’t mark any article as helpful in the OT knowledge base.
    Enable blocks Option to enable the knowledge blocks feature. If selected, you can create knowledge blocks to add to knowledge articles within the OT knowledge base.
    Checklist Checklist to evaluate the quality of articles in the OT knowledge base.
    Application Application scope of the OT knowledge base.
    Owner User responsible for the OT knowledge base. A knowledge base owner can assign other roles to the knowledge base.
    Managers Users who perform administrative functions on the OT knowledge base.
    Publish workflow Workflow for publishing the articles in the knowledge base:
    • Knowledge - Instant Publish: Publishes articles in the knowledge base without requiring an approval.
    • Knowledge - Approval Publish: Requests an approval from the manager of the knowledge base before moving the articles to the published state.
    Retire workflow Workflow for retiring the articles in the OT knowledge base:
    • Knowledge - Instant Retire: Retires the articles in the knowledge base without requiring an approval.
    • Knowledge - Approval Retire: Requests an approval from the manager of the knowledge base before moving the articles to the retired state.
    Active Option to indicate that the OT knowledge base is active. If not selected, only users with the admin role or knowledge administrators can create, search for, or view its articles.
    Description
    Set default knowledge field values Default configuration settings for the OT knowledge base.
    Related products List of products that are related to the OT knowledge base content.