Operational Technology Request Management

Australia Operational Technology Management
Release
australia
ft:locale
en-US
ft:publication_title
Australia Operational Technology Management
ft:clusterId
optm
bundleId
optm
workflow
Technology
  • Operational Technology
  • Operational Technology Management licensing and subscriptions
  • Subscriptions for OTM
  • Install ITOM SU Licensing
  • View subscription statistics for OTM
  • Review OTM resource usage against allocated subscription units
  • Check CI count used for OTM subscriptions
  • View CIs consuming OTM subscription units
  • OTM SU Licensing References
  • Components installed with ITOM SU Licensing for OTM
  • Subscriptions form for the OTM products
  • OTM Licensing dashboard
  • Operational Technology Manager
  • Explore
  • Operational Technology Manager (OT) configuration item extension classes
  • CMDB CI classes for Operational Technology Manager
  • OT device data import and discovery
  • Differences between OT and standard IT networks
  • Enhanced Access Control
  • Viewing your installed Operational Technology applications
  • Configure
  • Implementing the CSDM framework for Operational Technology
  • Operational Technology and CSDM tables
  • Operational Technology Manager use case
  • Operational Technology and CSDM elements
  • Operational Technology FAQ
  • Operational Technology (OT) extension classes installation
  • Install Operational Technology Manager
  • Script includes installed with Operational Technology Manager
  • Assign Operational Technology Manager roles
  • Integrate
  • Service Graph Connector Integration for Claroty CTD
  • Configure guided setup
  • Validate NIDS sensors
  • Accessing connection details
  • CMDB classes targeted
  • Service Graph Connector for Microsoft Defender for IoT (Azure)
  • Configure guided setup
  • Validate NIDS sensors
  • Accessing connection details
  • Import OT devices using the Standard mode of discovery
  • CMDB classes targeted
  • Attribute mapping and classification
  • Service Graph Connector for Microsoft Defender for IoT (On-premises Management Console)
  • Configure guided setup
  • CMDB classes targeted
  • Attribute mapping and classification
  • Use
  • Service Graph Connector for Microsoft Excel
  • Configuring the Service Graph Connector for Microsoft Excel
  • Assign Pre-import OT Worksheet Entry Review roles
  • Review class mappings
  • Review the system properties used by the Service Graph Connector for Microsoft Excel
  • Add a custom field mapping in the staging table for Service Graph Connector for Microsoft Excel
  • Add a custom implementation for device classification
  • Add a custom validation for devices
  • Test the Service Graph Connector for Microsoft Excel
  • View script includes used by the Service Graph Connector for Microsoft Excel
  • Using the Service Graph Connector for Microsoft Excel through import tasks
  • Create an import task
  • Prepare your spreadsheet
  • Validate imported staging records
  • Managing Validations
  • Preview existing OT records in the CMDB
  • Trigger a CMDB import for valid staging records
  • Create a remediation task for invalid staging records
  • Create an Operational Technology device in the Industrial Workspace
  • Edit or view OT devices after import or discovery
  • OT device related items and related lists
  • Operational Technology device form
  • Convert an IT hardware device to an OT device
  • Convert IT hardware to OT devices in a bulk edit
  • Convert your OT devices to IT hardware devices
  • Map IP addresses to OT devices
  • View and edit device to device connections
  • Managing Network Intrusion Detection System appliances
  • Validate the NIDS
  • Validate multiple NIDS sensors at once
  • Modeling an Operational Technology system service
  • Create an Operational Technology system service
  • Add a device to an Operational Technology system service
  • Map an Operational Technology system service to an equipment model entity
  • View the dependency map for an Operational Technology system service
  • Automatically convert your IT records to OT devices
  • Use CMDB groups to add OT context to IT CIs
  • Create CMDB OT Data Certification Policy
  • View SIR tasks related to an OT CI
  • Reference
  • Components installed with Operational Technology Manager
  • Installed software for Operational Technology Management
  • Industrial Core plugin
  • Create and use OT device naming strategy
  • Model categories for Operational Technology
  • APIs for IT to OT and OT to IT conversion
  • Operational Technology Backup Management data model
  • Operational Technology Version Control data model for Backup Management
  • Edit the protection policy for an OT View Rule
  • Related information
  • Operational Technology Discovery
  • Operational Technology Native Discovery components
  • Deploy Operational Technology Discovery
  • Architectural considerations
  • Before deploying OT Discovery
  • Operational Technology Discovery components communications
  • OT Discovery deployment scenarios
  • Discovery Console for Operational Technology (OT)
  • Explore the Discovery Console for OT
  • Use the Discovery Console for OT interactive configuration wizard
  • Configure the Discovery Console for OT
  • Air-gapped networks and OT Discovery installation
  • Install containerized OT Discovery packages
  • Install OT Discovery on Rocky 10
  • Requirements for Discovery Console for OT installation
  • Install a Linux distribution OS
  • Install the Discovery Console for OT
  • Log onto the Discovery Console for OT
  • Generate a certificate
  • Use the Console pages
  • Home page
  • Assets page
  • Create an asset
  • Deleting assets in bulk
  • Import & export assets
  • Images page
  • Auto Query page
  • Create an Auto Query
  • Create an Auto Query ignore list
  • Edit an Auto Query
  • Create a Quick Scan
  • Variables page
  • Create a Variable set
  • Edit a Variable set
  • Create a Site-specific Variable set to use with Auto Query
  • Results page
  • Filtering results
  • Filter for Host Status
  • Appliances page
  • Edit an Appliance record
  • Sites page
  • Add a site
  • Edit or delete a Site
  • Create a Site-specific Variable set
  • Import sites
  • Export sites
  • Updates page
  • Network Zones page
  • Notifications page
  • Notifications Rules page
  • Add a Notification Rule
  • Certificates page
  • Activity page
  • Users page
  • Set up Microsoft Entra ID
  • Create a user
  • Edit a user's information
  • Force user to reset their password
  • Deactivating a user
  • Settings page
  • Certificate tab
  • Discovery Console for OT API
  • Edit Console API settings
  • Edit email settings
  • Export data
  • Create a backup for the Console
  • Edit the Query Driver settings
  • Upload firmware packages
  • Reprocess Auto Query Results
  • Edit Syslog settings
  • Download Console log files
  • Discovery Sensor for Operational Technology (OT)
  • Explore the Discovery Sensor for OT
  • Configure the Discovery Sensor for OT
  • Install the Discovery Sensor for OT
  • Register the Discovery Sensor for OT
  • Device Management Interface (DMI)
  • Deregister a Discovery Sensor for OT
  • Remove a lost Sensor
  • Operational Technology Discovery Collector
  • Explore the OT Discovery Collector
  • Configure the OT Discovery Collector
  • Install OT Discovery Collector on Windows system
  • Install OT Discovery Collector on Linux system
  • Use the OT Discovery Collector
  • Restart OT Discovery Collector on a Windows system
  • Restart OT Discovery Collector on a Linux system
  • Service Graph Connector for ServiceNow Operational Technology (OT) Discovery
  • Explore the Service Graph Connector for ServiceNow Operational Technology (OT) Discovery
  • Discovery Console for OT prerequisites
  • Install the Service Graph Connector
  • Service Graph Connector for ServiceNow OT Discovery Guided Setup
  • Configure the OT Discovery connections & credentials
  • Generate imports and validate the connections
  • Review and configure integration settings
  • Set up scheduled import jobs
  • Use advanced configurations for the Service Graph Connector
  • Review additional Service Graph Connector for ServiceNow Operational Technology (OT) Discovery records
  • Support and troubleshooting
  • SGC Central
  • SGC Central prerequisites
  • Configure and test connections
  • Configure classification settings in SGC Central
  • Configure system properties on SGC Central
  • SGC Central import sites
  • Configure site mappings
  • SGC Central Create import schedule
  • Review imports
  • Feedback on OT Discovery
  • IT Discovery for Operational Technology (OT) Networks
  • IT Discovery for OT Networks related links and lists
  • Create an OT Discovery schedule and run the Discovery process
  • OT Manager Foundation
  • Explore
  • Configure
  • Supporting information
  • Activate the OT CMDB Search feature
  • Activate the Import OT device spreadsheet into OT CMDB agentic workflow
  • Edit trigger words for OT CMDB search
  • Use
  • Search for a related record
  • Use agentic AI
  • Import your device spreadsheet into OT CMDB
  • Upload, validate, and import OT devices
  • Industrial Process Manager
  • Explore
  • Industrial Process Manager common terminology
  • ISA-95 equipment model
  • Equipment model templates
  • Configure
  • Install the Industrial Process Manager
  • Industrial Workspace Admin application menu and Guided Setup
  • Assign Industrial Process Manager user roles
  • View and edit OT system properties
  • Defining equipment model templates
  • Create an equipment model template
  • Create hierarchical sorting levels
  • Create equipment model level types
  • Importing equipment model data
  • Populating your Microsoft Excel spreadsheet with equipment model data
  • Import your equipment model data
  • Assign or remove access for non-admins
  • Assign user criteria for Can Read access
  • Assign user criteria for Can Edit access
  • Managing an equipment model entity schedule
  • Create an equipment model entity schedule
  • Create a schedule entry
  • Associate a schedule with an equipment model entity
  • Attach a schedule to an equipment model entity
  • Detach a schedule from an equipment model entity
  • View a schedule for the equipment model entity
  • Add a child schedule
  • Use
  • Managing equipment models
  • Review and update the equipment model details
  • Create an entity for a new equipment model
  • View the equipment model hierarchy
  • View the equipment model OT device map
  • View the equipment model OT dependency map
  • Map the upstream production processes
  • Map the downstream production processes
  • Review the child entities for the equipment model entity
  • Add associated OT devices
  • Update entity name or parent entity
  • Bulk edit a site's Operational Technology Vulnerability Response assignment group
  • Generate a location hierarchy
  • Search for an equipment model entity
  • View all OT devices by managed network
  • Filter equipment model entities by operational status
  • Favorite a child equipment model entity
  • Automated Mapping Across Zone-based IP Network Groups
  • Workflow for the automated mapping feature
  • Configure Automated Mapping of OT devices using guided setup
  • Configure the OT Subnet Mapping scheduled flow
  • Automatically map all OT devices
  • Create a new OT subnet mapping record
  • Map all OT devices within a subnet
  • Map OT devices from the Equipment Model Manager
  • Map an individual OT device to an equipment model entity
  • Create an OT discovered subnet
  • View OT devices not assigned to a site
  • View unmapped OT devices
  • View OT subnet mappings
  • View all mapped OT devices
  • Reference
  • Components installed with Industrial Process Manager
  • ISA Equipment Model system properties
  • System properties used by the OT subnet mapping feature
  • Automated mapping components installed
  • Migrating site user access to user criteria and groups
  • User criteria form
  • Predefined filters for the Industrial Process Manager
  • Modify predefined filters
  • Site vs location
  • Related information
  • Operational Technology Vulnerability Response
  • Explore
  • Operational Technology Vulnerability Solution Management
  • Configure
  • Install Operational Technology Vulnerability Response
  • Assign OT VR roles
  • Create a site assignment group
  • Assign users to sites
  • Assign users to assignment groups
  • Assign vulnerable items to groups
  • Configure OT remediation task rules
  • Configure OT remediation target rules
  • Configure risk calculators
  • Configure OT vulnerability risk rollup calculator
  • Install certified Vulnerability Response integrations
  • Integrate
  • Vulnerability Response Integration with Claroty CTD
  • Install Vulnerability Response Integration with Claroty CTD
  • Assign Vulnerability Response Integration with Claroty CTD roles
  • Vulnerability Response Integration with Claroty CTD roles
  • Run the National Vulnerability Database integration
  • Configure the Vulnerability Response Integration with Claroty CTD
  • Connect to the Claroty CTD
  • Activate the Delta Import integration
  • Run the Claroty CTD Vulnerability Integration
  • Activate the Auto-Closure Integration
  • Configure the Full Import Integration from Claroty CTD
  • Set the system properties
  • Data mapping for the Vulnerability Response Integration with Claroty CTD
  • Errors for the Vulnerability Response Integration with Claroty CTD
  • Vulnerability Response Integration with Microsoft Defender for IoT (Azure)
  • Install the Vulnerability Response for Microsoft Defender for IoT (Azure)
  • Navigate to Guided Setup for the Vulnerability Response Integration with Microsoft Defender for IoT (Azure)
  • Connect to the Microsoft Defender for IoT (Azure)
  • Run the National Vulnerability Database integration
  • Configure integration scheduled jobs
  • Activate Auto-Close Stale Detections
  • Activate the Auto-Close Stale Detections job
  • Support for the Vulnerability Response Integration with Microsoft Defender for IoT (Azure)
  • Vulnerability Response for Microsoft Defender for IoT (On-premises Management Console)
  • Install the Vulnerability Response for Microsoft Defender for IoT (On-premises Management Console)
  • Assign Vulnerability Response for Microsoft Defender for IoT (On-premises Management Console) roles
  • Run the National Vulnerability Database integration
  • Configure the Vulnerability Response for Microsoft Defender for IoT (On-premises Management Console)
  • Microsoft Defender for IoT VR Configuration form
  • Configure import schedules
  • Configure the system ID of the OT Vulnerability Response integration
  • Configure Auto-Close Stale Detections
  • Use
  • View vulnerable items and solutions in the Industrial Workspace
  • View vulnerability exceptions in the Industrial Workspace
  • Create a remediation task
  • Select a start time for a remediation task
  • Split remediation task
  • View remediation tasks in the Industrial Workspace
  • Defer a remediation task
  • Understanding compensating controls for Operational Technology
  • Use compensating controls for Operational Technology
  • View Common Vulnerability Entries in the Industrial Workspace
  • Reference
  • Components installed with Operational Technology Vulnerability Response
  • Operational Technology Vulnerability Response vulnerable item form fields
  • Related information
  • Operational Technology Incident Management
  • Explore
  • Operational Technology Incident Management
  • Integrating with Industrial Process Manager
  • Configure
  • Install Operational Technology Incident Management
  • Migrate incidents to the new incident table
  • Assign roles to your users
  • Create an assignment group
  • Incident categories and subcategories
  • Edit a category or subcategory
  • Create a category or subcategory
  • Delete a category or subcategory
  • Create an incident state model
  • Define a priority lookup rule for incidents
  • Set the system properties
  • Create an assignment rule
  • Use
  • Managing OT incidents
  • Access control for incidents
  • Report an OT incident
  • Create an OT incident from an OT change request
  • Create tasks to fulfill an OT incident
  • Create a child incident
  • Visibility of incidents across sites
  • Synchronization between an incident and its incident tasks
  • Incident email notifications
  • Compose an email from an OT incident record
  • Resolve and close an incident
  • Edit related devices and equipment model entities
  • Reference
  • Assignment rule form
  • Components installed with Operational Technology Incident Management
  • Related information
  • Operational Technology Change Management
  • Explore
  • Using Operational Technology Change Management to optimize your production process
  • Configure
  • Install Operational Technology Change Management
  • Assign Operational Technology Change Management roles
  • Select a change model to fulfill change requests
  • Basic OT Change Model playbook
  • Advanced OT Change Model playbook
  • Use
  • Create a change request
  • Create a change task to fulfill a change request
  • Create a change request from OT device details
  • Create a change request from a remediation task
  • Create a change request from an incident record
  • Edit related devices and equipment model entities
  • Operational Technology change approval
  • Add an approver to review a change request
  • Managing change requests across sites
  • Visibility of change model records across sites
  • Change email notifications
  • Reference
  • Change categories
  • Components installed with Operational Technology Change Management
  • Related information
  • Operational Technology Knowledge Management
  • Explore
  • Configure
  • Assign roles to your Operational Technology Knowledge Management users
  • Create an OT knowledge base
  • Create the user criteria for an OT knowledge base
  • Assign the user criteria to an OT knowledge base
  • Review access to knowledge bases
  • Assigning knowledge workflows to an OT knowledge base
  • Reviewing the Knowledge Management property for an Operational Technology knowledge base
  • Use
  • Create a knowledge article from an OT incident record
  • Create a knowledge article in Industrial Workspace
  • Report a knowledge gap from an OT incident record
  • Approve requests to publish or retire a knowledge article
  • Assign feedback tasks
  • Find information in knowledge articles
  • Reference
  • Operational Technology Knowledge Management roles
  • Knowledge base form
  • Related information
  • Operational Technology Request Management
  • Explore
  • Applying Operational Technology Request Management to your OT system
  • Configure
  • Assign roles to your Operational Technology Request Management users
  • Catalog item categories
  • Create a catalog item for your Operational Technology Service Catalog
  • Create a fulfillment flow for an Operational Technology request
  • Use
  • Create an Operational Technology request on the Industrial Workspace
  • Operational Technology Request Management lists in the Industrial Workspace
  • Reference
  • Components installed with Operational Technology Request Management
  • Operational Technology Catalog Item form
  • Related information
  • Recommended Actions for OTSM
  • Explore
  • Recommended Actions for OTSM
  • Configure
  • Set up Recommended Actions
  • Configure AI Search for OTSM
  • Use
  • Apply Recommended Actions to your Operational Technology incidents
  • AI Enhanced Recommended Actions for OTSM
  • Explore
  • Configure
  • Set up AI Enhanced Recommended Actions for Operational Technology Service Management (OTSM)
  • Use
  • Contextualize an external document
  • Now Assist for OTSM
  • Explore
  • Configure
  • Supporting information
  • Skill inputs and triggers
  • Use
  • Summarize an OT incident
  • Generate resolution notes
  • Use agentic AI for OTSM
  • Activate an agentic workflow
  • Generate OT KB articles
  • Employee Center for OT
  • Explore
  • Configure
  • Use
  • Report an OT incident
  • Industrial Workspace
  • Explore
  • Operational Technology Action-Oriented Landing Page
  • Dashboard Library in the Industrial Workspace
  • Operational Technology Visibility dashboard
  • Operational Technology Vulnerability Response (PA) dashboard
  • Operational Technology Risk Management dashboard
  • Operational Technology Progress Scorecard
  • Operational Technology Unified Map experience in the Industrial Workspace
  • Operational Technology Hardware Vulnerability Assessment
  • Confidence score calculation for hardware vulnerability assessment
  • Confidence score reference tables for hardware vulnerability assessment
  • Operational Technology Network Map
  • Configure
  • Assign the Industrial Workspace role
  • Review the homepage destination rules for the Industrial Workspace
  • Setting up the Action-Oriented Landing Page
  • Set the system properties
  • Setting up the Operational Technology Progress Scorecard
  • Assign the Operational Technology Progress Scorecard roles
  • Validate the completeness score calculation
  • Review the indicator sources for a large number of records
  • Configure the expected OT devices for a site
  • Configure the data collection for the Operational Technology Progress Scorecard
  • Configure an indicator by threshold, weightage, and order
  • Set the system properties for the Operational Technology Progress Scorecard
  • Customize the module name
  • Setting up the Operational Technology Visibility dashboard
  • Configure the data collection for Operational Technology devices
  • Review the indicator sources for a large number of records
  • Setting up the Operational Technology Vulnerability Response (PA) dashboard
  • Configure the data collection for the Operational Technology Vulnerability Response (PA) dashboard
  • Review the indicator sources for a larger number of records
  • Setting up the Operational Technology Unified Map experience
  • Default settings of the Operational Technology Unified Map experience
  • Set up the Hardware Vulnerability Assessment of Operational Technology devices using guided setup
  • Assign roles for Hardware Vulnerability Assessment
  • Run NVD Integrations for Hardware Vulnerability Assessment
  • Configure properties for Hardware Vulnerability Assessment
  • Run scheduled jobs to perform Hardware Vulnerability Assessment
  • Configure Normalization Opt-in for Hardware Vulnerability Assessment
  • Delete obsolete and expired HVA records
  • Setting up the OT Network Map
  • Run the OT Network Map scheduled job
  • Set the system property
  • Use
  • Industrial Workspace homepage destination rules
  • Search for a record in the Industrial Workspace
  • NLQ Genius Results used in the Industrial Workspace
  • Site filter in the Industrial Workspace
  • Use the site filter
  • Operational Technology Progress Scorecard filters
  • Use the Operational Technology Progress Scorecard filters
  • Sort the Operational Technology Progress Scorecard
  • Configure the order of your important actions
  • Operational Technology Vulnerability Risk Rollup dashboard
  • Indicator sources and indicators for the Operational Technology Vulnerability Response (PA) dashboard
  • Operational Technology Vulnerability Response (PA) dashboard breakdowns
  • Operational Technology Vulnerability Response (PA) dashboard collection jobs
  • Data visualizations used in the Operational Technology Vulnerability Response (PA) dashboard
  • View an OT Unified Map
  • View a daily summary of Operational Technology device activities for an Equipment Model Entity
  • Use the Hardware Vulnerability Assessment menu in the Industrial Workspace
  • View and edit the OT Network Map
  • Domain separation and OT

Operational Technology Request Management

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Operational Technology Request Management lets you request catalog items and fulfill them based on the defined flows.

    ExploreExploring Operational Technology Request Management

    ConfigurePlan and configure your implementation

    UseUsing Operational Technology Request Management

    ReferenceGet details about related information and applications
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