OTM Licensing dashboard

  • Release version: Australia
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of OTM Licensing dashboard

    The OTM Licensing dashboard, part of the ITOM Licensing application version 4.0, enables ServiceNow customers to monitor and assess their resource consumption against acquired OTM subscriptions. This dashboard provides detailed visual reports for each OTM application, showing daily usage and average subscription unit utilization over a 90-day period, helping organizations manage license compliance and optimize their resource usage.

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    Key Features

    • Resource Consumption Visualization: Displays daily raw resource counts before normalization or deduplication, showing all detected resources categorized as configuration items (CIs).
    • Subscription Unit Tracking: Presents subscription unit counts for various licensable categories across OTM applications over the last 120 days, with a brown line indicating average consumption over 90 days based on defined SU ratios.
    • Detailed CI Breakdown: Hovering over subscription unit bars reveals a breakdown of available CIs by category, including absolute numbers and relative shares.
    • Version Tracking: Shows which OTM Licensing version is installed daily to help interpret usage spikes related to version upgrades.
    • Role Requirement: Access requires the admin role on the ServiceNow AI Platform.
    • Dashboard Access: Accessible via All > OTM License > OTM Licensing Dashboard in the ServiceNow interface.

    Practical Use Cases

    • Administrators can validate usage for different OTM products and identify instances where subscription units have been exceeded, enabling proactive license management.
    • Supports reporting on license consumption patterns to ensure compliance and optimize subscription utilization.

    Data Visualization Details

    The dashboard integrates data from ITOM Licensing CI Counts and UsageAnalytics Counts for Tables. It visualizes:

    • Daily raw resource counts representing all detected resources before processing.
    • Subscription unit counts per licensable category displayed over a 120-day timeframe.
    • Average consumption of subscription units calculated over 90 days using standardized SU ratios (e.g., one server equals 1 SU, three PaaS resources equal 1 SU).
    • CI categories and their relative shares accessible via interactive elements, aiding detailed analysis of resource distribution.

    Use the OTM Licensing dashboard to assess resource consumption and status in relation to your acquired subscriptions. The dashboard provides dedicated reports for each OTM application, providing visual representations of daily usage counts and the average utilization of subscription units over a 90-day period. The OTM Licensing dashboard is an integral component of ITOM Licensing application version 4.0, accessible at ServiceNow Store.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Required ServiceNow AI Platform roles

    admin

    Access the Assessment dashboard

    To open the dashboard for OTM, navigate to All > OTM License > OTM Licensing Dashboard.

    Figure 1. OTM Licensing dashboard - Visibility
    OTM Licensing Dashboard with Visibility tab selected
    Figure 2. OTM Licensing dashboard - Foundation
    Licensing Dashboard with Foundation tab selected

    Use cases

    For examples of how different people in your organization would use this dashboard, see these use cases.
    User Dashboard use
    admin Validate the resource usage for different OTM products. Report the cases where the organization exceeded the number of purchased subscription units for specific resources.
    Note:
    ServiceNow applications refer to devices and applications that comprise an application service as configuration items (CIs).

    Data visualization

    The dashboard includes the following visualization:
    Title Source table Description
    OTM Visibility Usage and OTM Foundation Usage ITOM Licensing CI Counts [itom_lu_ci_counts] and UsageAnalytics Counts for Tables [usageanalytics_count]

    The first area displays the daily raw resource counts, which means all the detected resources before deduplication, normalization, and reconciliation required to sort them into specific CIs.

    Note:
    CIs managed by SG-OT Excel are counted and listed for license consumption with last_scan dates more recent than, equal to, and older than 90 days ago.

    Hover over the bars to see the table of resource types. Each type is shown with an absolute number of resources and a share it takes among others.

    The second area displays bars that represent Subscription units counts for different licensable categories for the last 120 days per OT application.

    The dashboard also displays the brown line that represents the UsageAnalytics counts for table. This count is based on average consumption of subscription units for the last 90 days using SU ratios where one server, three PaaS resources, three containers, or one unresolved monitored object equal 1 SU.

    Hover over the vertical bar in the Subscription units area for the desired day to open the Available CIs list. The table shows each CI category included in the daily CI count, along with an absolute number of resources and a share it takes among others.

    The third area shows which version of the OTM Licensing is used on the instance every day. It helps explaining spikes in count every time the new version is installed.