Operational Technology (OT) Manager Foundation
Summarize
Summary of Operational Technology (OT) Manager Foundation
The Operational Technology (OT) Manager Foundation in ServiceNow’s Industrial Workspace helps streamline processes related to managing OT device data. It provides foundational AI capabilities to deliver insights and improve operational efficiency. Depending on your license, you gain access to various application features and AI-driven tools designed to support your OT management needs.
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Key Features
- AI Integration: The foundation release incorporates AI basics for insights, with advanced and prime tiers offering enhanced productivity and autonomous AI capabilities.
- Deprecation Notice: The previous Now Assist for Operational Technology Manager (OTM) is being deprecated and hidden from new instances, with support continuing for existing users.
- ServiceNow AI Platform: Offers generative AI skills, agentic workflows, and AI agents to help automate and optimize OT management tasks.
- Data Processing and Privacy: OT Manager Foundation involves data transfer from customer instances to centralized ServiceNow environments or third-party cloud providers, managed under strict compliance policies.
- Data Collection and Improvement: Inputs and outputs of the application are collected to enhance ServiceNow’s AI models, with customers having the option to opt out of data collection.
Important Considerations
- Some AI features and model providers may not be available in certain regions, regulated markets, or restricted environments such as FedRAMP or Australia IRAP-Protected data centers.
- The AI capabilities are evolving and may not always produce fully accurate or complete information; human oversight is recommended, especially in critical use cases like healthcare, finance, or security.
- Customers must comply with ServiceNow’s AI Acceptable Use Policy and responsibly evaluate AI outputs before making decisions.
Practical Benefits for ServiceNow Customers
By leveraging the OT Manager Foundation, customers can expect streamlined OT device data management integrated with AI-driven insights, enabling better operational decisions and increased productivity in industrial environments. Understanding licensing tiers and data policies ensures customers can select the appropriate level of AI functionality while maintaining compliance and data privacy standards.
Use the Operational Technology (OT) Manager Foundation to help streamline processes in the Industrial Workspace related to your OT device data.
Get started
Get started with AI
Starting with the Australia release, Now Assist for Operational Technology Manager (OTM) is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets, and create your own
For more information about AI capabilities in Operational Technology Manager, see OT Manager Foundation.
- Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.