Subscriptions for OTM

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The ServiceNow platform employs OTM for license management in the manufacturing sector. OTM encompasses licenses found in IT Operations Management, along with licenses exclusive to the OTM domain.

    Monitor OTM licenses in a manner similar to IT Operations Management licenses. Within the ServiceNow instance, you can identify OTM license types on the ITOM Licensing Category MetaData (OTM License > Licenses by CI types) page, where the SKU Type column displays a value of otm. By default, the license filter is set to SKU Type contains otm.