Configuring communication from Dispatcher Workspace

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Sending messages to agents from Dispatcher Workspace enables you to collaborate faster and communicate more effectively.

    Leverage the Microsoft Teams application through the Sidebar configuration to send messages to agents from Dispatcher Workspace. This method also means that the communication is documented and can be tracked.

    About Sidebar

    Messaging from the Sidebar in Dispatcher Workspace is a ServiceNow AI Platform® capability. For more information on configuring the Sidebar for messaging, see Configuring Sidebar.

    For more information on how the Sidebar works, see: Exploring Sidebar.

    For more information on using the Sidebar to communicate, see Using Sidebar.

    About Sidebar for the Field Service Mobile Agent application

    Messaging from the Sidebar in the Mobile Agent application is available upon activation of the Sidebar for Field Service Management plugin (com.sn_fsm_sidebar). For more information, see Activate Sidebar for the Field Service Mobile Agent application.