Configuring work plans

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read
  • Planned Work Management enables you to create, maintain, and schedule flexible work plans for any recurring activity that requires regular maintenance.

    You can create a work plan for a product model, or other criteria, such as location, asset, CI, or so on, and specifies the work to be performed. The planned work schedule specifies the timing, by specifying how often and when to perform the work.

    For example, You can configure a work plan to perform automobile service for a newly purchased car. The work schedule can specify to perform service every six months for two years from the date of purchase or after completing 10,00 miles, whichever comes first.

    Configuration overview

    The steps for setting up work plans are:

    1. Do one of the following:
    2. (Optional) Add grouping criteria

      Enable grouping of work orders and add the criteria for grouping.

    3. Configure a work schedule

      Use work schedules define specific criteria to determine when the plan should be executed. This includes defining the start date and end date for the plan's execution.

    4. Associate a work order template to a work schedule

      Specify the work order template that must be used to generate work orders when the specified conditions are met.

    5. Associate a task plan template to a work schedule

      Specify the task plan template that must be used to generate tasks or cases when the specified conditions are met.

    6. Create planned work records

      Create work records for work that has been mapped to a work plan. Apply a work plan to the matching records and schedules to create planned work records.

    7. Generate work orders

      Generate work orders for the maintenance schedules.

    8. (Optional) Suppress schedule occurrences of your planned work

      Use schedule suppression to streamline tasks by removing duplicate tasks when schedules overlap. During the schedule suppression period, the system automatically cancels the identified duplicate scheduled tasks so they aren't executed as originally planned.

    9. (Optional) Reschedule the planned work order

      Avoid generating duplicate work orders for overlapping schedule occurrences by changing the start or end date, either advancing or delaying the maintenance work as needed.