Schedule Optimization with Workforce Optimization for Field Service

Schedule Optimization uses technician schedules and event attributes from Workforce Optimization for Field Service to automatically assign tasks and improve scheduling accuracy.

Schedule Optimization automatically assigns tasks based on a technician’s schedule and events from the Workforce Optimization for Field Service application. This functionality activates only when the Enable Shift Scheduling for FSM to Determine Availability option is enabled. To configure this feature, Global domain configurations and Activate Workforce Optimization for Field Service.

When you install Workforce Optimization for Field Service, you can associate attributes with events. These attributes help the Schedule Optimization engine factor in travel time more effectively, resulting in more accurate scheduling. For more information, see Associating attributes with events for Schedule Optimization.