Field Service Contractor for mobile feature of the Now Mobile Agent application

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The Field Service Contractor for mobile feature of the Now Mobile Agent application enables contractors to manage work order tasks.

    The Field Service Contractor for mobile application enables managers and field service agents of contractor companies to manage and work on assigned work order tasks. When not connected to the internet, agents can use the mobile application to perform activities like adding notes, referring to attached knowledge articles and also closing work order tasks. The Now Mobile Agent application syncs the information and provides the latest information when it is online again.

    The steps for configuring Field Service Contractor for mobile are:
    1. Activate the Field Service Contractor for mobile feature in the Now Mobile Agent application

      Activate Field Service Contractor for mobile to manage work order tasks assigned to the contractor company.

    2. Access the ServiceNow Agent for Field Service Contractor for mobile application

      Access the Field Service Contractor for mobile application to manage tasks from your phone or other mobile devices.