Configuring Site Mapping for Field Service Management

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Site Mapping for Field Service Management helps agents navigate job sites when their tasks are in large indoor facilities.

    Site Mapping for Field Service Management integrates features from Indoor Mapping to the Mobile Agent application. For more information, see Indoor Mapping.

    Site Mapping for Field Service Management introduces the Site field to work order tasks. The Site field represents indoor locations inside a building or job site. Agents can use the site map on the Mobile Agent application to find directions or view points of interest on the job site. For more information, see View job site maps on ServiceNow Agent.

    Configuration overview

    The steps for configuring Site Mapping for Field Service Management are:

    1. Activate Site Mapping for Field Service Management
    2. Set up Indoor Maps in the Indoor Mapping Map Studio. For more information, see Indoor Mapping.
    3. Create a Custom Map Provider record
    4. Set the default provider for a Custom Map Screen