Analytics and reporting for Field Service Management

Field Service Analytics and Reporting Solutions contain preconfigured dashboards with actionable data visualizations to improve your business processes and practices.

• Use the Field Service Management Overview dashboard
  Use the Field Service Management Overview dashboard to review the work orders by their order of priority. You can also view tasks by their assignment groups.
• Monitoring operations in real time
  Proactively monitor critical field service trends and track cost allocations with dashboards.
• Contractor dashboard
  Use this dashboard to review the status of work order tasks, agents, agent feedback, and appointments of contractor companies.
• Contractor dashboard in the configurable workspace
  Use this dashboard to review the status of work order tasks, agent rating, and work distribution by type and state.
• Field Service Territory Capacity Analytics dashboard
  Use the Field Service Territory Capacity Analytics dashboard to track capacity trends with interactive charts and graphs, perform gap analysis with a customizable pivot table, and apply filters for targeted data viewing and informed decision-making.
• Scheduling Health dashboard
  Use this dashboard to view technician metrics, task metrics, and Schedule Optimization configuration details.
• Field Service Safety dashboard
  Review the status of agents, tasks, and assets using the Field Service Management Covid19 map. Monitor the compliance reports of agents through the Field Service Safety dashboard.
• Field Service Territory Performance Analytics dashboard
  Use this dashboard to view and analyze performance analytics such as open work order tasks, agent utilization on work order tasks, and average travel time across territories.
• View work order trends topics
  Analyze the backlog of support work orders and identify clusters of work orders that point to similar underlying issues by using Predictive Intelligence for Field Service Management.​