Activate Appointment Booking

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Activate the Appointment Booking feature by installing the required plugins.

    Before you begin

    Role required: admin

    About this task

    The Appointment Booking plugin (com.snc.appointment_booking) is activated automatically when you activate the Field Service Management plugin.

    Ensure that the following plugins are activated:
    • Field Service Management: Enables core Field Service Management capabilities. Activating this plugin automatically activates the Appointment Booking plugin.
    • Appointment Booking plugin: Provides the capability to book and manage appointments for services.
    • Customer Service with Field Service Management Plugin: Integrates Field Service Management with Customer Service Management to streamline appointment-related workflows.
    • Dynamic Scheduling (Optional but recommended): Enables dynamic scheduling capabilities, bulk task recommendations, and interval-based auto-assignment. It also allows the use of the scripted availability method for advanced scheduling in Appointment Booking configurations.
    • Appointment Booking Demo data: Installs demo data to help you set up and explore the Appointment Booking feature.

    For more information on the components installed with Appointment Booking see, Appointment booking components.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the plugins (com.snc.appointment_booking) using the filter criteria and search bar.

      You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

    3. Select Install to start the installation process.
      Note:
      When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
      You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.