Using Now Assist for Field Service Management (FSM)

You can use Now Assist for Field Service Management (FSM) to generate work order task summaries.

• Generate a work order task summary
  Generate a summary directly from the work order task record.
• Generate work order task closure summaries in ServiceNow Agent
  Generate work order task closure summaries in the ServiceNow Agent app to create detailed notes and close tasks faster.
• Generate a knowledge article from the CSM/FSM Configurable Workspace and classic environment with Now Assist
  As an agent, generate knowledge articles for closed work order tasks within the CSM/FSM Configurable Workspace and classic environment with Now Assist.
• Summarize a Sidebar discussion
  Generate a summary of the Sidebar discussions between agents, dispatchers, and subject matter experts by using the Sidebar summarization skill in the Now Assist for Field Service Management (FSM) application.
• Summarize a record using Now Assist in Virtual Agent
  You can create a summary of a work order task record using the Now Assist in Virtual Agent directly from the ServiceNow Agent application.
• Use conversational search for technician support
  Ask natural language questions and get answers from the Knowledge Base, including related steps and guidance, from the ServiceNow Agent app.
• ServiceNow AI Lens form auto-filler
  The ServiceNow AI Lens form auto-filler uses AI image recognition to populate form fields from photos that field service technicians capture in the ServiceNow Agent mobile application. Technicians can auto-fill Input Forms and Scripted Input Forms, such as Smart Assessment questionnaires.