Developer guides

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Developer Guides

    The developer guides assist ServiceNow customers in integrating various applications with the ServiceNow AI Platform. Each guide focuses on a specific product, providing essential information for customization and extension.

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    Key Features

    • Alarm Management Open API: Create and update data in the Events table, with guidelines for customizations.
    • Event Notification Management Open API: Manage event records in the Events table, including creation, updates, and deletions.
    • Financial Services Operations (FSO): Automate core processes for financial institutions with integration and extension capabilities for existing applications.
    • GlideGeoPoint: Compute distances between geopoints and return locations within specified parameters.
    • Product Order Open API: Manage product order information, offering options for creation, updating, and retrieval.
    • Resource Inventory Open API: Handle resources like interface cards and connections, with custom extension capabilities.
    • ScopedCacheManager API: Store and manage custom data in memory for faster access, including cache creation and invalidation settings.
    • Service Order Open API: Manage service order information with customization options.
    • Trouble Ticket Open API: Integrate external ticketing systems, managing data in the Case and Incident tables.

    Key Outcomes

    By utilizing these developer guides, ServiceNow customers can effectively integrate and customize their applications, streamline operational processes, and enhance data management capabilities, leading to improved efficiency and service delivery within their organizations.

    These developer guides can help you integrate your applications with the ServiceNow AI Platform.

    Each developer guide addresses a single ServiceNow product such as Financial Services Operations.

    Table 1. Available ServiceNow developer guides
    Developer guides Description
    Alarm Management Open API Developer Guide Use the Alarm Management Open API to create and update data in the Events [em_event] table.

    This developer guide provides information on how to extend the Alarm Management Open API to make various customizations.
    Event Notification Management Open API Developer Guide Use the Event Notification Management Open API to create, update, and delete event records in the Events [em_event] table.

    This developer guide provides information on how to extend the Event Notification Management Open API to make various customizations.
    Financial Services Operations developer guide ServiceNow® Financial Services Operations (FSO) enables financial services institutions (FSIs) to securely automate core operational processes through pre-built digital applications and workflows. FSO connects operations across all departments—front, middle, and back-office—for financial institutions with a single platform.

    This developer guide provides information on how to extend the FSO base capabilities as well as integrate your existing applications with ServiceNow FSO.
    GlideGeoPoint Developer Guide The GlideGeoPoint developer guide contains information about how to compute distances between latitude and longitude values (geopoints), return locations within geopoint and radius values, and additional functionality provided by supported GlideGeoPoint API functions.
    Product Order Open API Developer Guide Use the Product Order Open API to create, update, and retrieve product order information.

    This developer guide provides information on how to extend the Product Order Open API to make various customizations.
    Resource Inventory Open API Developer Guide Use the Resource Inventory Open API to create, retrieve, update, and delete resources such as interface cards, logical and physical connections, network sites, and more.

    This developer guide provides information on how to extend the Resource Inventory Open API to make various customizations.
    ScopedCacheManager API Developer Guide Scoped caches allow customers to store custom data in memory for faster access, and define when it becomes invalidated. This can be useful when working with data takes longer to obtainthat from scratch, such as the results of a query across multiple tables. Use the ScopedCacheManager API to retrieve, set, and flush cache data for scoped applications.

    This developer guide provides information on how to create a scoped cache and assign it a pair type.
    Service Order Open API Developer Guide Use the Service Order Open API to create, update, and retrieve service order information.

    This developer guide provides information on how to extend the Service Order Open API to make various customizations.
    Trouble Ticket Open API Developer Guide Use the Trouble Ticket Open API to manage ticket information between external ticketing systems and the ServiceNow AI Platform. This API creates, updates, and retrieves data from the Case [sn_customerservice_case] and Incident [incident] tables.

    This developer guide provides information on how to extend the Trouble Ticket Open API to make various customizations.