GlideElement - Scoped

The scoped GlideElement API provides a number of convenient script methods for dealing with fields and their values. Scoped GlideElement methods are available for the fields of the current glide record.

Scoped GlideElement - canCreate()

Determines if the user's role permits the creation of new entries in the associated field.

Table 1. Parameters

Name	Type	Description
None

Table 2. Returns

Type	Description
Boolean	Flag that indicates whether the current user has permissions to create new entries in the associated field. Possible values: true: User can create new entries. false: User cannot create new entries.

The following example shows how to determine if the user has permissions to create entries for the three most recent records in the Problem [problem] table.

var gr = new GlideRecord('problem');

// Get records in new state in Problem Table
gr.addQuery('state','101');

// Sort records in order of recent to earlier Created Date
gr.orderByDesc('sys_created_on');

// Limit the query to three records
gr.setLimit(3); 
gr.query();

while(gr.next()){
  if(gr.short_description.canCreate()){ ///check to see if the current user is allowed to create the record
  gs.info("I can create new records for the field Problem statement for - " + gr.number);
  }
}

Output:

I can create new records for the field Problem statement for - PRB0000004
I can create new records for the field Problem statement for - PRB0001000
I can create new records for the field Problem statement for - PRB0001001

Scoped equivalent

To use the canCreate() method in a scoped application, use the corresponding scoped method: canCreate().

Scoped GlideElement - canRead()

Indicates whether the user's role permits them to read the associated GlideRecord.

Table 3. Parameters

Name	Type	Description
None

Table 4. Returns

Type	Description
Boolean	True if the field can be read, false otherwise.

The following example shows how to get a list of active Incident records with a readable Short Description field.

var grIncident = new GlideRecord('incident');
grIncident.addEncodedQuery("active=true"); //Query the Incident table for active incidents
grIncident.orderByDesc('number');
grIncident.setLimit(3); // limit to three results for example
grIncident.query();

while (grIncident.next()) {
    if (grIncident.short_description.canRead()) { //check to see if the current user is allowed to read the record
        gs.info('You have permission to read the short description of: ' + grIncident.number + ' ' + grIncident.short_description);
    }
}

Output:

*** Script: You have permission to read the short description of: INC0009009 Unable to access the shared folder.
*** Script: You have permission to read the short description of: INC0009005 Email server is down.
*** Script: You have permission to read the short description of: INC0009001 Unable to post content on a Wiki page

Scoped GlideElement - canWrite()

Determines whether the user's role permits them to write to the associated GlideRecord.

Table 5. Parameters

Name	Type	Description
None

Table 6. Returns

Type	Description
Boolean	True if the user can write to the field, false otherwise.

The following example shows how to get a list of active Incident records with a writeable Short Description field.

var grIncident = new GlideRecord('incident');
grIncident.addEncodedQuery("active=true"); //Query the Incident table for active incidents
grIncident.orderByDesc('number');
grIncident.setLimit(3); // limit to three results for example
grIncident.query();

while (grIncident.next()) {
    if (grIncident.short_description.canWrite()) { //check to see if the current user is allowed to write to the record
        gs.info('You have permission to write to the short description of: ' + grIncident.number + ' ' + grIncident.short_description);
    }
}

Output:

*** Script: You have permission to write to the short description of: INC0009009 Unable to access the shared folder.
*** Script: You have permission to write to the short description of: INC0009005 Email server is down.
*** Script: You have permission to write to the short description of: INC0009001 Unable to post content on a Wiki page

Scoped GlideElement - changes()

Determines if the current field has been modified. This functionality is available for all available data types, except Journal fields.

Note:

The changes() method is not supported within ACL scripts.

Note:

If the GlideRecord on which you are performing this method has only been initialized and read, and has not been written, the underlying before-and-after values are the same. In this case, the method returns "false", as there has been no change to the data store.

Business rule execution

The ServiceNow AI Platform invokes business rules (BEFORE or AFTER) before resetting the internal previous values for columns (GlideElement objects) to the current values.

This sequence enables the following actions:

• Triggering an AFTER business rule on <column>.changes conditions.
• Accessing the previous GlideRecord object in the script section.

Even in AFTER business rules, current.<field>.changes() returns true because the internal previous values haven’t been reset yet. The condition current.<field>.value != previous.<field>.value also returns true.

Previous values are only reset after the following activities:

• The database update is complete.
• All AFTER business rules have been processed.

Inside an AFTER business rule, the changes() method still returns true if the field value was modified, even though the rule executes after the update.

Table 7. Parameters

Name	Type	Description
None

Table 8. Returns

Type	Description
Boolean	True if the fields have been changed, false if the field has not.

The following example from a business rule shows how to create an event in the EventQueue if the value of the assigned_to field changes. For a comprehensive example, see Sample scripts from the change events business rule.

if (!current.assigned_to.nil() && current.assigned_to.changes()) {
  gs.eventQueue('incident.assigned', current, current.assigned_to.getDisplayValue(), previous.assigned_to.getDisplayValue());
}

Scoped GlideElement - changesFrom(Object o)

Determines if the previous value of the current field matches the specified object.

Note:

If the GlideRecord on which you are performing this method has only been initialized and read, and has not been written, the underlying before-and-after values are the same. In this case, the method returns "false", as there has been no change to the data store.

Table 9. Parameters

Name	Type	Description
o	Object	An object value to check against the previous value of the current field.

Table 10. Returns

Type	Description
Boolean	True if the previous value matches, false if it does not.

// The following example shows that in a business rule, if "active" field is changed from true, 
// insert a event in the EventQueue.
if (current.active.changesFrom(true)) {
  gs.eventQueue("incident.inactive", current, current.incident_state, previous.incident_state);
}

Scoped GlideElement - changesTo(Object o)

Determines if the new value of a field, after a change, matches the specified object.

Note:

The changesTo() method is not supported within ACL scripts.

Note:

If the GlideRecord on which you are performing this method has only been initialized and read, and has not been written, the underlying before-and-after values are the same. In this case, the method returns "false", as there has been no change to the data store.

Table 11. Parameters

Name	Type	Description
o	Object	An object value to check against the new value of the current field.

Table 12. Returns

Type	Description
Boolean	True if the previous value matches, false if it does not.

// The following example shows that in a business rule, if "active" field is changed to false, 
// insert a event in the EventQueue.
if (current.active.changesTo(false)) {
  gs.eventQueue("incident.inactive", current, current.incident_state, previous.incident_state);
}

Scoped GlideElement - dateNumericValue()

Returns the number of milliseconds since January 1, 1970, 00:00:00 GMT for a duration field. Does not require the creation of a GlideDateTime object because the duration field is already a GlideDateTime object.

Table 13. Parameters

Name	Type	Description
None

Table 14. Returns

Type	Description
Number	Number of milliseconds since January 1, 1970, 00:00:00 GMT.

var inc = new GlideRecord('incident');
inc.get('17c90efb13418700cc36b1422244b05d');
gs.info(inc.calendar_duration.dateNumericValue());

Output:

98000

Scoped GlideElement - getAttribute(String attributeName)

Returns the value of the specified attribute from the dictionary.

For Boolean attributes, you can use the getBooleanAttribute() method to return the value as a Boolean instead of a string.

Table 15. Parameters

Name	Type	Description
attributeName	String	Name of the attribute. The attribute name is listed in the Dictionary Entries [sys_dictionary] table.

Table 16. Returns

Type	Description
String	Value of the specified attribute.

The following example shows how to get the value of the tree_picker attribute in the location column of the User [sys_user] table as a string.

var now_GR = new GlideRecord('sys_user');
now_GR.query("user_name","admin");

if (now_GR.next()) {
   gs.info("The value of the tree_picker attribute in the location column is " + now_GR.location.getAttribute("tree_picker"));
}

Output:

The value of the tree_picker attribute in the location column is true

Scoped GlideElement - getBooleanAttribute(String attributeName)

Returns a specified Boolean-type attribute from the dictionary as a Boolean value.

To return the attribute value as a string, use the getAttribute() method.

Table 17. Parameters

Name	Type	Description
attributeName	String	Name of the attribute. The attribute name is listed in the Dictionary Entries [sys_dictionary] table.

Table 18. Returns

Type	Description
Boolean	Specifies the value of the attribute as Boolean true or false.

The following example shows how to get Boolean values of the ignore_filter_on_new attribute for two fields.

var inc = new GlideRecord('incident');
inc.query();

if (inc.next())
 {
   // opened_by field has attribute "ignore_filter_on_new = true"
   gs.info(inc.opened_by.getBooleanAttribute("ignore_filter_on_new"));

  // short_description field does not have attribute ignore_filter_on_new
   gs.info(inc.short_description.getBooleanAttribute("ignore_filter_on_new"));
 }

Output:

true
false

Scoped GlideElement - getChoices(String dependent)

Returns the choice list for a specified field.

The field for which to return the choice list is specified in the method call. For example: var choices = glideRecord.urgency.getChoices();. For information on choice list field types and their associated capabilities, see Choice list field type.

Table 19. Parameters

Name	Type	Description
dependent	String	Optional. Field within the associated record on which the choice list field depends.

Table 20. Returns

Type	Description
Array	List of possible values for the choice list, which are the values in the Choice [sys_choice] table. If the dependent parameter is passed, the return results reflect only those choices available for the specified dependent field.

var glideRecord = new GlideRecord('incident'); 
glideRecord.query('priority','1'); 
glideRecord.next(); 
 
// urgency has choice list: 1 - High, 2 - Medium, 3 - Low, with value: 1, 2, 3
var choices = glideRecord.urgency.getChoices();

Scoped GlideElement - getChoiceValue()

Returns the choice label for the current choice.

A choice has a value (number) and a label (string). This method returns the label.

Table 21. Parameters

Name	Type	Description
None

Table 22. Returns

Type	Description
String	The selected choice's label.

var glideRecord = new GlideRecord('incident'); 
glideRecord.query('priority','1'); 
glideRecord.next(); 
 
// urgency has choice list: 1 - High, 2 - Medium, 3 - Low, with value: 1, 2, 3
var choiceLabel = glideRecord.urgency.getChoiceValue(); 
gs.info(choiceLabel);

Output:

1 - High

Scoped GlideElement - getDecryptedValue()

Returns the clear text value for Password (2 way encrypted) fields in scoped applications.

Table 23. Parameters

Name	Type	Description
None

Table 24. Returns

Type	Description
String	The clear text password.

var tablename = 'x_scoped_app_table'
var CI = new GlideRecord(tablename);  
CI.addQuery('number', '0001002'); 
CI.query(); 
CI.next(); 

var password = CI.password_field
var decrypted = password.getDecryptedValue(); 
gs.info(decrypted);

Output:

x_scoped_app: cleartextpassword

Scoped GlideElement - getDisplayValue(Number maxCharacters)

Returns the formatted display value of a specified field from an associated GlideRecord object.

Display values are manipulated based on the actual value in the database and user or system settings and preferences.

The display value that is returned is dependent on the field type.

• Choice fields: The database value may be a number, but the display value will be more descriptive.
• Date fields: The database value is in UTC format, while the display value is based on the user's time zone.
• Encrypted text: The database value is encrypted, while the displayed value is unencrypted based on the user's encryption context.
• Reference fields: The database value is sys_id, but the display value is a display field of the referenced record.

For more information on display values, see Display values.

Table 25. Parameters

Name	Type	Description
maxCharacters	Number	Optional. Maximum characters desired. Default: All

Table 26. Returns

Type	Description
String	Display value of the specified field.

The following example shows how to retrieve the display value of the priority field in an incident record.

var glideRecord = new GlideRecord('incident');
glideRecord.query('priority','1');
glideRecord.next();
gs.info(glideRecord.priority.getDisplayValue());

Output:

1 - Critical

The following example shows how to retrieve both the display value and internal value of specified fields in the incident database.

var now_GR = new GlideRecord('incident');
now_GR.get('9c573169c611228700193229fff72400'); //INC0000001
gs.info('Display Values:');
gs.info('Opened at ' + now_GR.opened_at.getDisplayValue());
gs.info('Opened by ' + now_GR.opened_by.getDisplayValue());
gs.info('Priority ' + now_GR.priority.getDisplayValue());
gs.info('Values:');
gs.info('Opened at ' + now_GR.opened_at.getValue());
gs.info('Opened by ' + now_GR.opened_by.getValue());
gs.info('Priority ' + now_GR.priority.getValue());

Output:

Display Values:
Opened at 2022-02-01 15:09:51
Opened by Joe Employee
Priority 1 - Critical
Values:
Opened at 2022-02-01 23:09:51
Opened by 681ccaf9c0a8016400b98a06818d57c7
Priority 1

Scoped GlideElement - getDisplayValueLang(String language)

Gets the display value of the field in the language passed as a parameter.

The result is only applicable to translatable field types such as Choice, Translated Field, and Translated Text. For other field types, the result defaults to getDisplayValue().

You must have the corresponding language plugin to retrieve a translated value. For information, see Activate a language.

See also Scoped GlideElement - getLabelLang(String language).

Table 27. Parameters

Name	Type	Description
language	String	Language tag conforming with IETF BCP-47.

Table 28. Returns

Type	Description
String	Display value of the field in the language passed. If a translation isn't available, the method retrieves a value translated in the language of the current user. If a translation isn’t available, the result defaults to English.

The following example shows how to get the original text and German-translated text from the Accept (UI View) title field.

var uiView = new GlideRecord("sys_ui_view");
uiView.get("fa776f6d97700100f309124eda2975bc");

gs.info("getDisplayValue: " + uiView.getElement("title").getDisplayValue());
gs.info("getDisplayValueLang: " + uiView.getElement("title").getDisplayValueLang("de"));

Output:

getDisplayValue: Accept
getDisplayValueLang: Akzeptieren

Scoped GlideElement - getED()

Returns the field's element descriptor.

Table 29. Parameters

Name	Type	Description
None

Table 30. Returns

Type	Description
GlideElementDescriptor	The field's element descriptor.

var grInc = new GlideRecord('incident');
grInc.query('priority', '1');
 
var field = grInc.getElement('priority');
var ed = field.getED();

Scoped GlideElement - getGlideObject()

Retrieves the platform object associated with the field's value.

Table 31. Parameters

Name	Type	Description
None

Table 32. Returns

Type	Description
Object	A platform object corresponding to the field's data type, such as GlideDateTime. You can use this object for type-specific operations on the value. For example, date arithmetic, formatting, and timezone conversions that are not available when accessing the field value as a plain string.

The following example shows how to calculate the duration between the opened date and Service Level Agreement (SLA) due date of an incident record.

// Query an incident record with both opened_at and sla_due populated
var incGr = new GlideRecord('incident');
incGr.addQuery('opened_at', '!=', '');
incGr.addQuery('sla_due', '!=', '');
incGr.setLimit(1);
incGr.query();

if (incGr.next()) {
    gs.info("Incident: " + incGr.getValue('number'));
    gs.info("Opened at: " + incGr.getValue('opened_at'));
    gs.info("SLA due: " + incGr.getValue('sla_due'));

    var duration = calcDateDelta(incGr.opened_at, incGr.sla_due);
    if (duration) {
        gs.info("Duration in seconds: " + duration.getNumericValue() / 1000);
        gs.info("Duration display value: " + duration.getDisplayValue());
    }
}

function calcDateDelta(start, end) {
    var realStart = start.getGlideObject();
    var realEnd = end.getGlideObject();

    // Use GlideDuration to calculate the difference between two GlideDateTime objects
    var startMS = realStart.getNumericValue();
    var endMS = realEnd.getNumericValue();
    var deltaMS = endMS - startMS;

    // Create a GlideDuration from the millisecond difference
    var duration = new GlideDuration(deltaMS);
    return duration;
}

Output:

Incident: INC0000031
Opened at: 2025-03-06 00:18:03
SLA due: 2025-03-06 08:18:03
Duration in seconds: 28800
Duration display value: 8 Hours

Scoped GlideElement - getGlobalDisplayValue()

Returns the phone number in international format.

Table 33. Parameters

Name	Type	Description
None

Table 34. Returns

Type	Description
String	Phone number in international format.

The following example shows how to get the phone number of a walk-up location. This example requires the Walk-up Experience plugin.

// Passing walkup location name and closed phone number in parameters
setWalkupLocPhone('Santa Clara Tech Lounge','phone_number');

function setWalkupLocPhone(locName, field) {
  var walkupLoc = new GlideRecord('wu_location_queue');
  walkupLoc.addQuery('name',locName);
  walkupLoc.query();
  walkupLoc.next();

  // Returns the phone number of walk-up location queue in international format
  gs.info(walkupLoc[field].getGlobalDisplayValue());
}

Output:

[phone]

Scoped GlideElement - getHTMLValue(Number maxChars)

Returns the HTML value of a field.

Table 35. Parameters

Name	Type	Description
maxChars	Number	Optional. Maximum number of characters to return.

Table 36. Returns

Type	Description
String	HTML value for the field.

var inccause = new GlideRecord("incident");
inccause.short_description = current.short_description;
inccause.comments = current.comments.getHTMLValue();
inccause.insert();

Scoped GlideElement - getJournalEntry(Number mostRecent)

Returns either the most recent journal entry or all journal entries.

Table 37. Parameters

Name	Type	Description
mostRecent	Number	If 1, returns the most recent entry. If -1, returns all journal entries.

Table 38. Returns

Type	Description
String	For the most recent entry, returns a string that contains the field label, timestamp, and user display name of the journal entry. For all journal entries, returns the same information for all journal entries ever entered as a single string with each entry delimited by "\n\n".

//gets all journal entries as a string where each entry is delimited by '\n\n'
var notes = current.work_notes.getJournalEntry(-1); 
//stores each entry into an array of strings
var na = notes.split("\n\n");  
                      
for (var i = 0; i < na.length; i++)                 
  gs.info(na[i]);

Scoped GlideElement - getLabel()

Returns the object label.

Table 39. Parameters

Name	Type	Description
None

Table 40. Returns

Type	Description
String	Object label

var now_GR = new GlideRecord("sc_req_item");
now_GR.addQuery("request", current.sysapproval);
now_GR.query();
while(now_GR.next()) {
var nicePrice = now_GR.price.toString();
    if (nicePrice != ) {
        nicePrice = parseFloat(nicePrice);
        nicePrice = nicePrice.toFixed(2);
    }
    template.print(now_GR.number + ":  " + now_GR.quantity + " X " + now_GR.cat_item.getDisplayValue() + " at $" + nicePrice + " each \n");
    template.print("    Options:\n");
    var variables = now_GR.variables.getElements();    
    for (var key in variables) {
      var now_V = variables[key];
      if(now_V.getQuestion().getLabel() != ) {
         template.space(4);
         template.print('     ' +  now_V.getQuestion().getLabel() + " = " + now_V.getDisplayValue() + "\n");  
      }
    }
}

Scoped GlideElement - getLabelLang(String language)

Gets the label value of the field in the language passed as a parameter.

You must have the corresponding language plugin to retrieve a translated value. For information, see Activate a language.

See also:

• getDisplayValueLang()
• getLabel()

Table 41. Parameters

Name	Type	Description
language	String	Language tag conforming with IETF BCP-47.

Table 42. Returns

Type	Description
String	Value of the field label in the language passed. If a translation isn't available, the method retrieves a value translated in the language of the current user. If a translation isn’t available, the result defaults to English.

The following example shows how to get the original label text and its German translation of the Accept (UI View) title.

var uiView = new GlideRecord("sys_ui_view");
uiView.get("fa776f6d97700100f309124eda2975bc");

gs.info("getLabel: " + uiView.getElement("title").getLabel());
gs.info("getLabelLang: " + uiView.getElement("title").getLabelLang("de"));

Output:

getLabel: Title
getLabelLang: Titel

Scoped GlideElement - getName()

Returns the name of the field.

Table 43. Parameters

Name	Type	Description
None

Table 44. Returns

Type	Description
String	Field name.

The following example shows how to get the name and other values for each field in a sys_user record.

var userRec = new GlideRecord("sys_user"); // GlideRecord to sys_user table

userRec.get("5137153cc611227c000bbd1bd8cd2005"); // Sys Id of user: Fred Luddy

var fields = userRec.getFields();

for (var i = 0; i < fields.size(); i++) {

    var field = fields.get(i);
    var name = field.getName(); // Name of the field
    var label = field.getLabel(); // Label of the field
    var value = field.getDisplayValue(); // Value of the field

    gs.info((Number(i) + 1) + ".\n" + "Field Label: " + label + "\n" + "Field Name: " + name + "\n" + "Field Value: " + value);

};

Output. Results include 62 fields and have been truncated with ellipsis points (…) to save space.

*** Script: 1.
Field Label: Country code
Field Name: country
Field Value: 
*** Script: 2.
Field Label: Calendar integration
Field Name: calendar_integration
Field Value: Outlook
...
*** Script: 47.
Field Label: First name
Field Name: first_name
Field Value: Fred
...
*** Script: 54.
Field Label: Last name
Field Name: last_name
Field Value: Luddy
...

Scoped GlideElement - getReferenceTable()

Gets the table name for a reference element.

Table 45. Parameters

Name	Type	Description
None

Table 46. Returns

Type	Description
String	Table name of the reference.

var grINC = new GlideRecord('incident');
grINC.query('number','INC0010041'); // record assignment group assigned to "CAB Approval"
if (grINC.next()) { 
  // Get the table name 
  var tableName = grINC.assignment_group.getReferenceTable();
  gs.info( tableName ); 
}

Scoped GlideElement - getRefRecord()

Returns a GlideRecord object for a given reference element.

For calculated fields, this method fetches the referenced record and runs a calculation on a scripted default value.

Warning:

If the reference element does not contain a value, it returns an empty GlideRecord object, not a NULL object.

Table 47. Parameters

Name	Type	Description
None

Table 48. Returns

Type	Description
GlideRecord	A GlideRecord object

var grINC = new GlideRecord('incident'); 
grINC.addNotNullQuery('caller_id'); 
grINC.query(); 
if (grINC.next()) { 

// Get a GlideRecord object for the referenced sys_user record 
var grUSER = grINC.caller_id.getRefRecord(); 
if (grUSER.isValidRecord()) 
  gs.info(grUSER.getValue('name')); 

} 

Scoped GlideElement - getTableName()

Returns the name of the table that contains the field.

Table 49. Parameters

Name	Type	Description
None

Table 50. Returns

Type	Description
String	Name of the table that contains the field that is called on. The returned value might be different from the table class that the record is in. For more information, see Table extension and classes.

if (current.approver.getTableName() == "sysapproval_approver") {
    if (current.approver == email.from_sys_id) {
        current.comments = "reply from: " + email.from + "\n\n" + email.body_text;

        // if it's been cancelled, it's cancelled.
        var doit = true;
        if (current.state == 'cancelled')
            doit = false;

        if (email.body.state != undefined)
            current.state = email.body.state;

        if (doit)
            current.update();
    } else {
        gs.log("Approval for task " + current.sysapproval.getDisplayValue() +
            " rejected because user sending email " + email.from +
            " does not match the approver " + current.approver.getDisplayValue());
    }
}

Scoped GlideElement - getValue()

Returns the value of a specified field from a GlideRecord object.

This method returns the internal value of the associated database field. To return the display value of the field, use the getDisplayValue() method.

Table 51. Parameters

Name	Type	Description
None

Table 52. Returns

Type	Description
String	Value of the field.

The following example shows how to retrieve both the display value and internal value of specified fields in the incident database.

var now_GR = new GlideRecord('incident');
now_GR.get('9c573169c611228700193229fff72400'); //INC0000001
gs.info('Display Values:');
gs.info('Opened at ' + now_GR.opened_at.getDisplayValue());
gs.info('Opened by ' + now_GR.opened_by.getDisplayValue());
gs.info('Priority ' + now_GR.priority.getDisplayValue());
gs.info('Values:');
gs.info('Opened at ' + now_GR.opened_at.getValue());
gs.info('Opened by ' + now_GR.opened_by.getValue());
gs.info('Priority ' + now_GR.priority.getValue());

Output:

Display Values:
Opened at 2022-02-01 15:09:51
Opened by Joe Employee
Priority 1 - Critical
Values:
Opened at 2022-02-01 23:09:51
Opened by 681ccaf9c0a8016400b98a06818d57c7
Priority 1

Scoped GlideElement - nil()

Determines if a field is null.

Table 53. Parameters

Name	Type	Description
None

Table 54. Returns

Type	Description
Boolean	Flag that indicates whether the field is null. Possible values: true: Field is null. false: Field is not null.

var glideRecord = new GlideRecord('incident'); 
glideRecord.query('priority','1'); 
glideRecord.next(); 
gs.info(glideRecord.state.nil());

Output:

false

Scoped GlideElement - setDateNumericValue(Number milliseconds)

Sets the value of a date/time element to the specified number of milliseconds since January 1, 1970 00:00:00 GMT.

When called, setDateNumericValue() automatically creates the necessary GlideDateTime/GlideDate/GlideDuration object, and then sets the element to the specified value.

Note:

Before calling this method, the element must already exist by querying an existing record or by using the now_GR.initialize() method to initialize a new record.

Table 55. Parameters

Name	Type	Description
milliseconds	Number	Number of milliseconds since 1/1/1970

Table 56. Returns

Type	Description
void

var now_GR = new GlideRecord("incident");
now_GR.initialize();
now_GR.opened_at.setDateNumericValue(10000);

Scoped GlideElement - setDisplayValue(Object value)

Sets the display value of the field.

Table 57. Parameters

Name	Type	Description
value	Object	The value to set for the field.

Table 58. Returns

Type	Description
void

var glideRecord = new GlideRecord('incident'); 
glideRecord.query('priority','1'); 
glideRecord.next();
 
//change the urgency to 3 
glideRecord.urgency.setDisplayValue('3 - Low');
gs.info(glideRecord.urgency);

Scoped GlideElement - setError(String errorMessage)

Adds an error message to the associated field.

Table 59. Parameters

Name	Type	Description
errorMessage	String	The error message.

Table 60. Returns

Type	Description
None

The following example shows how to set an error message on Priority 1 incidents with empty short descriptions.

var now_GR = new GlideRecord('incident');
now_GR.addQuery('priority', '1');
now_GR.query();

if (now_GR.next()) {
    var shortDesc = now_GR.short_description.toString();

    if (!shortDesc || shortDesc.trim() === '') {
        now_GR.short_description.setError(
            'A short description is required for all Priority 1 incidents. Please provide a brief summary of the issue.'
        );
    }
}

Scoped GlideElement - setPhoneNumber(Object phoneNumber, Boolean strict)

Sets the field to the specified phone number.

This method is only available on a phone number GlideElement.

Table 61. Parameters

Name	Type	Description
phoneNumber	Object	The phone number to set. This can be in either the international or local format.
strict	Boolean	When true, specifies that the number specified must match the correct format. When false, the system attempts to correct an improperly formatted phone number.

Table 62. Returns

Type	Description
Boolean	Flag that indicates whether the phone number value was set. Possible values: true: Value was set. false: Value was not set.

The following example shows how to set the phone number of a walk-up location. This example requires the Walk-up Experience plugin.

setWalkupLocPhone('Santa Clara Tech Lounge','[phone]'); 

function setWalkupLocPhone(locName, phoneNumber) {
  var walkupLoc = new GlideRecord('wu_location_queue');
  walkupLoc.addQuery('name', locName);
  walkupLoc.query();
  walkupLoc.next();
  
  // Set phone number of walk-up location
  var isPhoneNumberSet = walkupLoc.phone_number.setPhoneNumber(phoneNumber, true);
  walkupLoc.update();
  gs.info('Phone Number: ' + walkupLoc.phone_number);
  gs.info('Is phone number specified match the correct format: ' + isPhoneNumberSet);
}

Output:

Phone Number: [phone]
Is phone number specified match the correct format: true

Scoped GlideElement - setValue(Object value)

Sets the value of a field.

Note:

Before calling this method, the element must already exist by querying an existing record or by using the now_GR.initialize() method to initialize a new record.

Not for authentication with password2 fields

The setValue() method passes password2 data as clear text, which results in an error about expecting encrypted data. Additionally, using the setValue() method for password2 fields exposes data that should be encrypted.

For password2 authentication, use the setDisplayValue() method instead.

See also:

• Deprecate GlideEncrypter usage of 3DES for password2 fields
• Alternatives to GlideEncrypter usage in knowledge base article KB1320986
• Password2 encryption with the Key Management Framework (KMF)

Table 63. Parameters

Name	Type	Description
value	Object	Object value to set the field to.

Table 64. Returns

Type	Description
None

Set the value passing a string.

var glideRecord = new GlideRecord('incident');
glideRecord.query('priority','1');
glideRecord.next();
glideRecord.short_description.setValue('Network failure');

Set the value passing an object.

var now_GR  = new GlideRecord('student');
now_GR.initialize();
now_GR.setValue('first_name', 'Joe');
now_GR.setValue('last_name', 'Smith');
now_GR.insert();

Scoped GlideElement - toString()

Converts the value of a GlideRecord field to a string.

Table 65. Parameters

Name	Type	Description
None

Table 66. Returns

Type	Description
String	Value as a string.

var glideRecord = new GlideRecord('incident');
glideRecord.query('priority','1');
glideRecord.next();
gs.info(glideRecord.opened_at.toString());

Output:

2019-08-31 23:09:51