Now Assist for Code

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist for Code

    ServiceNow® Now Assist for Code is a generative AI-powered tool designed to provide code suggestions that help accelerate scripting tasks on the ServiceNow AI Platform. It enhances developer productivity by offering intelligent assistance during code creation.

    Show full answer Show less

    Important Availability Notes: Some Now Assist features are not available to customers in specific environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted instances, or other restricted settings. Additionally, availability may vary by region, so customers should monitor updates in future releases.

    Practical Considerations and Limitations

    Now Assist for Code relies on AI and machine learning, which produce predictions based on data patterns but may not always be fully accurate, complete, or appropriate for every use case. Customers must rigorously test and evaluate AI-generated outputs, apply human oversight, and avoid relying solely on the AI for critical decisions—especially in sensitive domains like healthcare, finance, legal, security, or infrastructure.

    Users must comply with ServiceNow’s AI Acceptable Use Policy, which governs responsible usage and may be updated over time.

    Data Processing and Privacy

    Using Now Assist for Code involves transferring data from individual ServiceNow instances to a centralized ServiceNow environment, which may reside in different regional data centers or third-party cloud providers such as Microsoft Azure. Data handling follows ServiceNow’s internal policies and compliance frameworks.

    ServiceNow collects inputs, outputs, and edits related to this tool to improve its AI technologies and models. Script information where Now Assist is invoked is also gathered. Customers have the option to opt out of future data collection to maintain control over their data.

    Getting Support

    • Customers can seek help through the ServiceNow Community.
    • Known error articles are searchable in the Known Error Portal.
    • Customer Service and Support are available for troubleshooting assistance.

    ServiceNow® Now Assist for Code is a generative AI-powered tool that assists you by providing code suggestions. It accelerates the coding tasks and boosts productivity when scripting on the ServiceNow AI Platform.

    Get started

    Important:
    Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Please check for availability updates in future releases.
    Important:
    Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about scripts (and associated script records) in which Now Assist for code generation is called. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.