XMLDocument script object

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of XMLDocument Script Object

    The XMLDocument script object in ServiceNow provides a JavaScript wrapper for parsing and extracting XML data from XML documents. It allows users to instantiate an object from an XML string returned by web services or ECC Queue payloads. This functionality enables querying of values from XML elements and attributes through JavaScript business rules.

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    Key Features

    • Constructor: Create an XMLDocument instance from an XML string. Optional namespace awareness can be enabled by passing "true" as a second argument.
    • Node and Element Access: Utilize XPath syntax to locate nodes and extract text and attributes easily.
    • Creating New Elements: Add new XML elements at any level within the document using the createElement and setCurrent functions.
    • Attribute Handling: Query and retrieve attribute values with ease using XPath syntax and dedicated API functions.

    Key Outcomes

    Using the XMLDocument object, ServiceNow customers can efficiently parse XML strings, manipulate XML content, and extract or create elements and attributes as needed. This capability enhances data integration and processing from external XML sources, improving automation and data management within ServiceNow applications.

    A JavaScript object wrapper for parsing and extracting XML data from an XML document (String).

    Use this Javascript class to instantiate an object from an XML string, usually a return value from a Web Service invocation, or the XML payload of ECC Queue. Using the XMLDocument object in a Javascript business rule lets you query values from the XML elements and attributes directly.

    Constructor

    The constructor of a script object creates a new instance of the object to be used.
    var xmlString = "<test>" +
                    "  <one>" +
                    "    <two att=\"xxx\">abcd1234</two>" +
                    "    <three boo=\"yah\" att=\"yyy\">1234abcd</three>" +
                    "    <two>another</two>" +
                    "  </one>" +
                    "  <number>1234</number>" +
                    "</test>";
    
    var xmldoc = new XMLDocument(xmlString);
    To perform XML parsing of an XML string that is name space qualified, specify "true" for the second argument for the XMLDocument constructor. The following is an example of parsing and XML string that contains name space qualification of its elements.
    var xmlString = "<bk:book xmlns:bk='urn:loc.gov:books' xmlns:isbn='urn:ISBN:0-395-36341-6'>" +
                      "<bk:title>Cheaper by the Dozen</bk:title>" +
                      "<isbn:number>1568491379</isbn:number>" +
                    "</bk:book>";
    
    var xmldoc = new XMLDocument(xmlString, true); // XML document is name space aware
    

    Locating nodes and elements

    Now that we have the XMLDocument object, we can call the following APIs to locate nodes and elements of the XML document, as well as extract text from it directly. The query syntax for locating nodes and attributes is based on XPath.
    Note:
    XML parsing with this object is not namespace aware, this means that if you are locating a node name with namespace in it eg. "<names:myelement> ...", the XPath search string would be "//myelement"
    The following are examples of locating a node by its XPath and getting the text value out of the resulting node.
    var str = xmldoc.getNodeText("//two"); // returns the first occurrence of the node
    // str == "abcd1234"
    
    str = xmldoc.getNodeText("//three");
    // str == "1234abcd"
    
    str = xmldoc.getNodeText("/test/one/*");
    // str == "abcd1234"
    
    str = xmldoc.getNodeInt("//number");
    // str == 1234
    
    The following examples locates the node by XPath and uses the API on node and element to get attributes and value.
    var node = xmldoc.getNode("/test/one/two");
    // node.getNodeName() == "two"
    // node.getNodeType() == "1" // 1 == ELEMENT_NODE
    // node.getLastChild().getNodeType() == "3" // 3 == TEXT_NODE
    // node.getLastChild().getNodeValue() == "abcd1234"
    Or you can use the following convenience functions to get the node name and type
    str = xmldoc.getNodeName("//three");
    // str == "three"
    
    str = xmldoc.getNodeType("//three");
    // str == "1"
    You can also get a list of nodes that you can iterate or access directly by position
    var nodelist = xmldoc.getNodes("//one/*"); // two, three, and two
    // nodelist.getLength() == "3"
    // nodelist.item(0).getNodeName() == "two"
    // nodelist.item(1).getNodeName() == "three"
    The following is an example of parsing an XML string that is qualifed with name spaces.
    var xmlString = "<bk:book xmlns:bk='urn:loc.gov:books' xmlns:isbn='urn:ISBN:0-395-36341-6'>" +
                      "<bk:title>Cheaper by the Dozen</bk:title>" +
                      "<isbn:number>1568491379</isbn:number>" +
                    "</bk:book>";
    
    var xmldoc = new XMLDocument(xmlString, true);
    var str = xmldoc.getNodeText("//bk:title"); // returns the first occurence of the node
    gs.log(str);
    
    str = xmldoc.getNodeText("/bk:book/*");
    gs.log(str);
    
    str = xmldoc.getNodeInt("//isbn:number");
    gs.log(str);

    Getting attribute values

    An attribute is just an extension of a node and so it has all the same APIs.

    The following example shows how to query for a node to get its attribute by position
    node = xmldoc.getNode("//two");
    // node.getAttributes().item(0).getNodeValue() == "xxx"
    
    str = xmldoc.getAttribute("//two", "att");
    // str == "xxx"
    XPath also has a query syntax for locating the attribute node directly, for example
    str = xmldoc.getNodeText("//*[@att=\"yyy\"]");
    // str == "1234abcd"
    
    str = xmldoc.getNode("//@boo").getNodeValue();
    // str == "yah"
    

    Creating new elements

    An XML element can be created at any level of the XML document once it has been created. Use the setCurrent function to position where the new element will be created as a child element, and use the createElement function to create the element.
    var xmlString = "<test>" +
                    "  <one>" +
                    "    <two att=\"xxx\">abcd1234</two>" +
                    "    <three boo=\"yah\" att=\"yyy\">1234abcd</three>" +
                    "    <two>another</two>" +
                    "  </one>" +
                    "  <number>1234</number>" +
                    "</test>";
    
    var xmldoc = new XMLDocument(xmlString);
    xmldoc.createElement("new", "test"); // creates the new element at the document element level if setCurrent is never called
    xmldoc.createElement("new2"); // calling without a value will create a new element by itself
    
    var el = xmldoc.createElement("new3");
    xmldoc.setCurrent(el); // this is now the parent of any new elements created subsequently using createElement()
    xmldoc.createElement("newChild", "test");
    The resulting XML document looks like this
    <test>
      <one>
        <two att="xxx">abcd1234</two>
        <three boo="yah" att="yyy">1234abcd</three>
        <two>another</two>
      </one>
      <number>1234</number>
      <new>test<new>
      <new2/>
      <new3>
          <newChild>test</newChild>
      </new3>
    </test>