WSDL Schema with related records

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • When a WSDL for the target Incident table is requested with an additional parameter of hierarchical=true, the WSDL schema for the Insert function will reflect available related records that may participate in the hierarchical data payload.

    For example, the insert portion of the schema of the incident table, when requested with hierarchical=true displays its hierarchy as follows:

    https://instance.service-now.com/incident.do?WSDL&hierarchical=true

    WSDL Schema
    <xsd:element name="insert">
  – <xsd:complexType>
    – <xsd:sequence>
        <xsd:element maxOccurs="1" minOccurs="0" name="active" type="xsd:boolean"/>
        <xsd:element maxOccurs="1" minOccurs="0" name="activity_due" type="xsd:string"/>
        <xsd:element maxOccurs="1" minOccurs="0" name="approval" type="xsd:string"/>
        <xsd:element maxOccurs="1" minOccurs="0" name="approval_history" type="xsd:string"/>
        <xsd:element maxOccurs="1" minOccurs="0" name="approval_set" type="xsd:string"/>
        <xsd:element maxOccurs="1" minOccurs="0" name="assigned_to" type="xsd:string"/>
        <xsd:element maxOccurs="1" minOccurs="0" name="assignment_group" type="xsd:string"/>
        <xsd:element maxOccurs="1" minOccurs="0" name="business_duration" type="xsd:string"/>
        <xsd:element maxOccurs="1" minOccurs="0" name="business_stc" type="xsd:integer"/>
        <xsd:element maxOccurs="1" minOccurs="0" name="calendar_duration" type="xsd:string"/>
        <xsd:element maxOccurs="1" minOccurs="0" name="calendar_stc" type="xsd:integer"/>
        <xsd:element maxOccurs="1" minOccurs="0" name="caller_id" type="xsd:string"/>
        <xsd:element maxOccurs="1" minOccurs="0" name="category" type="xsd:string"/>
        <xsd:element maxOccurs="1" minOccurs="0" name="caused_by" type="xsd:string"/>
    WSDL Schema Continued:
    <xsd:element maxOccurs="1" minOccurs="0" name="watch_list" type="xsd:string"/>
        <xsd:element maxOccurs="1" minOccurs="0" name="work_end" type="xsd:string"/>
        <xsd:element maxOccurs="1" minOccurs="0" name="work_notes" type="xsd:string"/>
        <xsd:element maxOccurs="1" minOccurs="0" name="work_start" type="xsd:string"/>
      – <xsd:element minOccurs="0" name="u_custom_comments">
          – <xsd:complexType>
              – <xsd:sequence>
                    <xsd:element maxOccurs="1" minOccurs="0" name="u_comment" type="xsd:string"/>
                    <xsd:element maxOccurs="1" minOccurs="0" name="u_comment_type" type="xsd:string"/>
                    <xsd:element maxOccurs="1" minOccurs="0" name="u_incident" type="xsd:string"/>
                  – <xsd:element minOccurs="0" name="u_comment_items">
                      – <xsd:complexType>
                          – <xsd:sequence>
                                <xsd:element maxOccurs="1" minOccurs="0" name="u_comment" type="xsd:string"/>
                                <xsd:element maxOccurs="1" minOccurs="0" name="u_name" type="xsd:string"/>
                                <xsd:element maxOccurs="1" minOccurs="0" name="u_value" type="xsd:string"/>
                            </xsd:sequence>
                        </xsd:complexType>
                    </xsd:element>
                </xsd:sequence>
            </xsd:complexType>
        </xsd:element>
      </xsd:sequence>
    </xsd:complexType>
  </xsd:element>
</xsd:sequence>
</xsd:complexType>
</xsd:element>