BusinessServiceManager - Global

  • Release version: Australia
  • Updated March 12, 2026
  • 7 minutes to read

    • The BusinessServiceManager API provides methods that unify service management by converting manually-created services to application services, populating application services, and adding/removing configuration items and connections.

    Use BusinessServiceManager methods in global server scripts. You must have the Application Service administrator [app_service_admin] role to call this API.

    BusinessServiceManager - BusinessServiceManager()

    Instantiates a BusinessServiceManager object.

    Table 1. Parameters
    Name Type Description
    None 
    var bsManager = new SNC.BusinessServiceManager();

    BusinessServiceManager - addCI(String service_id, String source_id, String target_id)

    Adds a CI to a manually-created application service.

    Table 2. Parameters
    Name Type Description
    service_id String Sys_id of the application service to add a CI to. Must be of type cmdb_ci_service_discovered.
    source_id String Sys_id of the CI whose outgoing connection joins the target CI.
    target_id String Sys_id of the CI to add to the service. Cannot be an excluded item. Excluded items are CIs configured in the Manual CI Inclusions/Exclusions [svc_manual_ci_exclusions_inclusions.list] table.
    Table 3. Returns
    Type Description
    void 
    //Application service is 'PeopleSoft Portals'
//Source CI is windows server 'PS Apache01'
//Target CI is 'SAP WEB01'

var bsManager = new SNC.BusinessServiceManager();
var appService = bsManager.addCI('2fce42d80a0a0bb4004af34d7e3984c8','3a27d4370a0a0bb4006316812bf45439', '3a6cadc1c0a8ce01001f1e5d0d7d68fa');

    Add a new entry point

    Use the addCI() method to add a new entry point to a service by providing the following parameter values in your request:
    • Provide the service_ID as normal.
    • Leave the source_ID value empty. For example, use ''.
    • For target_ID, enter the Sys ID of the CI under which to add the new entry point.
    As a result, the addCI() method creates a new entry point with a connection to the specified target CI. The following is an example of how to add a new entry point: 
    //Application service sys_id is '49de2b3187cd9d50d5c8a6880cbb35ea' 
//Source CI is passed as an empty string as '' 
//Target CI sys id is '15ca5fb187129910d5c8a6880cbb3537'   

var bsManager = new SNC.BusinessServiceManager(); 
var appService = bsManager.addCI('49de2b3187cd9d50d5c8a6880cbb35ea','', '15ca5fb187129910d5c8a6880cbb3537');

    BusinessServiceManager - addEntryPoint(serviceId, endpointGr)

    Adds an entry point to the application service and starts discovery on the entry point.

    Table 4. Parameters
    Name Type Description
    serviceId Sting Sys_id of the application service to add the connection to.
    endpointGr String Glide Record object in the CI Endpoint [cmdb_ci_endpoint] table or its child table to add to the application service.
    Table 5. Returns
    Type Description
    Boolean

    Flag indicating the entry point was successfully added to the application service.

    Possible values:
    • true: the addition was successful.
    • false: the addition was not successful.

    The following addEntryPoint() method shows how to add a new entry point to the application service.

    var now_GR = new GlideRecord("cmdb_ci_endpoint_tcp");
now_GR.initialize(); 
now_GR.setValue("host", "10.196.39.251");
now_GR.setValue("port", "8080");
now_GR.insert();
var bsManager = new SNC.BusinessServiceManager();
var serviceId = "5bf65ebeedb91300964f6fa662989533";
bsManager.addEntryPoint(serviceId,now_GR);

    Output:

    true

    BusinessServiceManager - addEntryPointWithoutStartDiscovery(serviceId, endpointGr)

    Adds a new entry point without starting discovery.

    Table 6. Parameters
    Name Type Description
    serviceId String Sys_id of the application service to add the connection to.
    endpointGr String Glide Record object in the CI Endpoint [cmdb_ci_endpoint] table or its child table to add to the application service.
    Table 7. Returns
    Type Description
    Boolean

    Flag indicating the entry point was successfully added to the application service.

    Possible values:
    • true: the addition was successful.
    • false: the addition was not successful.

    The following example shows how to use the addEntryPointWithoutStartDiscovery() method to add a new entry point to the application service without initiating discovery.

    var now_GR = new GlideRecord("cmdb_ci_endpoint_tcp");
now_GR.initialize(); 
now_GR.setValue("host", "10.196.39.251");
now_GR.setValue("port", "8080");
now_GR.insert();
var bsManager = new SNC.BusinessServiceManager();
var serviceId = "5bf65ebeedb91300964f6fa662989533";
bsManager.addEntryPointWithoutStartDiscovery(serviceId,now_GR);

    Output:

    true

    BusinessServiceManager - addManualConnection(String source_id, Object manual_endpoint, String service_id)

    Adds a manually created connection to an application service.

    Table 8. Parameters
    Name Type Description
    source_id String Sys ID of the CI to add to the connection.
    manual_endpoint Object GlideRecord object in the cmdb_ci_endpoint_manual table to add to the application service.
    service_id String Sys ID of the application service to add the connection to.
    Table 9. Returns
    Type Description
    void 
    var now_GR = new GlideRecord("cmdb_ci_endpoint_manual");
now_GR.initialize(); 
now_GR.name='myEndpoint'; 
now_GR.insert();

var bsManager = new SNC.BusinessServiceManager();
var appService = bsManager.addManualConnection("3a307c930a0a0bb400353965d0b8861f", now_GR, "2fce42d80a0a0bb4004af34d7e3984c8");

    BusinessServiceManager - isReadingPermitted(Object gr, String userSysID)

    Checks the roles of a specified user and the permissions data configured for a specified service/service group and returns a Boolean value that indicates whether the user can view the service/service group.

    The following defines the process flow that the method uses to determine whether the user can view the service/service group:

    1. If the specified record is a service group, checks the user roles and group policy. For more information on assigned roles for service groups, see Assign a role to a service group.
    2. If the roles list contains “itil” but doesn’t contain “app_service_admin” and “sam_core_user”, return true.
    3. If the roles list contains “maint”, return true.
    4. If the roles list contains “app_serivce_user” but doesn’t contain “app_service_admin” and “sm_app_owner”, and the service isn’t operational, return false.
    5. Check the group of the service.
      1. If the service belongs to a single group, and the group is “all”, return true.
      2. For any non “all” group, checks the policy for user roles and group based on the rules specified in Assign a role to a service group. If any of them returns true, return true.
    Table 10. Parameters
    Name Type Description
    gr GlideRecord GlideRecord of the service/service group. This GlideRecord can be from one of the following tables:
    • Service Instance [cmdb_ci_service_auto]
    • Application Service Group [cmdb_ci_service_group]
    • Dynamic CI Group [cmdb_ci_query_based_service]
    • Manual Services [cmdb_ci_service_manual]
    • Mapped Application Service [cmdb_ci_service_discovered]
    • Service [cmdb_ci_service]
    userSysId String Sys_id of the user record.

    Table: User [sys_user]
    Table 11. Returns
    Type Description
    Boolean Flag that indicates whether the user has permission to view the specified service/service group.
    Possible values:
    • true: User can view the specified service/service group.
    • false: User can't view the specified service/service group.

    The following code example shows how to call this method to check the specified user's ability to access the specified service group.

    var cmdbServGr = new GlideRecord('cmdb_ci_service_discovered');
cmdbServGr.addQuery('sys_id', "123123123123123123123123");
cmdbServGr.query();
var userId = gs.getUserID();

var bsManager = new SNC.BusinessServiceManager();
while (cmdbServGr.next()) {
  var answer = bsManager.isReadingPermitted(cmdbServGr, userId);

  //do something with / according to the answer

}

    BusinessServiceManager - migrateManualToApplicationService(String service_id)

    Converts a manual service to an application service.

    Table 12. Parameters
    Name Type Description
    service_id String Sys ID of the manual service to convert.
    Table 13. Returns
    Type Description
    Boolean True if the migration to an application service succeeds. 
    var bsManager = new SNC.BusinessServiceManager();
var appService = bsManager.migrateManualToApplicationService("451047c6c0a8016400de0ae6df9b9d76");

    BusinessServiceManager - populateApplicationService(String service_id, Number levels, String black_listed_relation_types)

    Populates an application service with relations and CIs from the designated entry point.

    Table 14. Parameters
    Name Type Description
    service_id String Sys ID of the application service to populate.
    levels Number Number of levels of CIs to add from the CMDB.
    black_listed_relation_types String Relation types to exclude when populating the application service.
    Table 15. Returns
    Type Description
    Boolean True if the operation is successful. 
    var bsManager = new SNC.BusinessServiceManager();
var appService = bsManager.populateApplicationService("5bf65ebeedb91300964f6fa662989533", 10, "Depends on::Used by");

    BusinessServiceManager - removeCI(String service_id, String target_id)

    Removes a manually created CI from an application service.

    Table 16. Parameters
    Name Type Description
    service_id String

    Sys ID of the application service to remove a CI from.

    Note:
    Passing a GlideRecord object is also supported.
    target_id String

    Sys ID of the CI to remove from the application service.

    Note:
    Passing a GlideRecord object is also supported.
    Table 17. Returns
    Type Description
    void 
    var bsManager = new SNC.BusinessServiceManager();
var appService = bsManager.removeCI("2fce42d80a0a0bb4004af34d7e3984c8", "3a290cc60a0a0bb400000bdb386af1cf");

    BusinessServiceManager - removeEntryPoint(serviceId, endpointSysId)

    Removes an existing entry point from the application service.

    Table 18. Parameters
    Name Type Description
    serviceId String Sys_id of the application service to add the connection to.
    endpointSysId String Sys_id of the entry point endpoint to remove.
    Table 19. Returns
    Type Description
    Boolean

    Flag indicating that the entry point was successfully removed from the application service.

    Possible values:
    • true: the update was successful.
    • false: the update was not successful.

    The following example removes the entry point associated with Sys_id “aa65ebeedb91300964f6fa6629895ss” from the given application service.

    var bsManager = new SNC.BusinessServiceManager();
var serviceId = "5bf65ebeedb91300964f6fa662989533";
var entrypointId = “aa65ebeedb91300964f6fa6629895ss”;
bsManager.removeEntryPoint(serviceId, entrypointId);

    Output:

    true

    BusinessServiceManager - removeManualConnection(String source_id, String endpoint_id, String service_id)

    Removes a manually created connection and the connected CI from an application service.

    Table 20. Parameters
    Name Type Description
    source_id String Sys ID of the CI connected to the endpoint.
    endpoint_id String Sys ID of the manually created connection to remove from the application service
    service_id String Sys ID of the application service to remove the connection from.
    Table 21. Returns
    Type Description
    void 
    var bsManager = new SNC.BusinessServiceManager();
var appService = bsManager.removeManualConnection("3a307c930a0a0bb400353965d0b8861f", "60ce3176edb91300964f6fa6629895d1", "2fce42d80a0a0bb4004af34d7e3984c8");

    BusinessServiceManager - updateEntryPoint(serviceId, endpointGr)

    Updates an existing entry point in the application service.

    Table 22. Parameters
    Name Type Description
    serviceId String Sys_id of the application service to add the connection to.
    endpointGr Object Glide Record object in the CI Endpoint [cmdb_ci_endpoint] table or its child table to add to the application service.
    Table 23. Returns
    Type Description
    Boolean

    Flag indicating the update was successfully applied to the entry point.

    Possible values:
    • true: the update was successful.
    • false: the update was not successful.

    The following updateEntryPoint() example shows how to update the connection with a new entry point.

    var now_GR = new GlideRecord("cmdb_ci_endpoint_http");
now_GR.get(“11f65ebeedb91300964f6fa66298951”);
now_GR.setValue(“protocol”, “https”);
var bsManager = new SNC.BusinessServiceManager();
var serviceId = "5bf65ebeedb91300964f6fa662989533";
bsManager.updateEntryPoint(serviceId,now_GR);

    Output:

    true