RemedialActionEngine - Scoped

  • Release version: Australia
  • Updated March 12, 2026
  • 6 minutes to read

    • The RemedialActionEngine API provides methods for working with remedial actions.

    This API is part of the Remedial Actions Framework and can be used to perform the following actions:
    • Kick start a remedial action.
    • Trigger the execution of a remedial action.
    • Check the authorization of logged in user to execute the remedial action.
    • Check the applicability of the remedial action against the target record.
    • Get the current execution status and output payload of the targeted action.

    This API requires the Remedial Actions Framework (com.snc.sn_reacf) store application and is provided within the sn_reacf namespace.

    RemedialActionEngine - beginRemediation (String remedialAction, String parentTable, String parentRecord, Object actionParams, String targetRecord, String originRecord)

    Starts any remedial action from the parent record against a target record. This method creates a new remedial action execution record in a 'Ready' state.

    Note:
    When defining request parameters, remember that:
    • If the parameter type is an object or array, define each property and its type.
    • If the parameter type is GlideRecord, provide the associated table in your request.
    Table 1. Parameters
    Name Type Description
    remedialAction String or GlideRecord Sys_id or internal_name or GlideRecord of the femedial action [sn_reacf_remedial_action] table.
    parentTable String Table name of the parent record.
    parentRecord String Sys_id of the parent record.
    actionParams Object

    Optional. Map of remedial action parameter names and values.

    {
    “<parameter name>”: <parameter value>
}
    Note:
    Parameter value should be of type defined in remedial action Parameter [sn_reacf_remedial_action_parameter] table.
    targetRecord String or GlideRecord Optional. Sys_id or GlideRecord of the configured Target table.
    originRecord String or GlideRecord Optional. Sys_id or GlideRecord of the Remedial Action Origin [sn_reacf_remedial_action_origin] table.
    Table 2. Returns
    Type Description
    Object 
    {
    "statusCode": "String",
    "actionExecutionRequestId": "String",
    "parentRecord": "String",
    "parentTable": "String"
}
    <Object>.statusCode Status code of the remedial action execution request i.e. successful, duplicate_request or failed
    <Object>.actionExecutionRequestId Sys_id of the new Rremedial action execution record or duplicate concurrent Remedial Action Execution record
    <Object>.parentRecord Sys_id of the Parent record of the duplicate concurrent remedial action execution record.
    <Object>.parentTable Table name of the Parent record of the duplicate concurrent remedial action execution record.

    The following example shows how to start any remedial action. Here, the remedial action uses a CI Action internally to kill a process on a CI.

    var remedialAction = "9ef9924c436521101a24ff53e9b8f2d2" //sys_id of the Action
var parentTable = "incident"; //table name of the Parent record
var parentRecord = "62733787871e25105763ec6d0ebb3579" //sys_id of the Parent record
var actionParams = {
    process_id: "322113"
}
var targetRecord = "af57a3418775e5105763ec6d0ebb356d"; //sys_id of the Target record
var originRecord = "26e78022c3d525104f1a722e3f40dd99"; //sys_id of the Origin record

var remedialActionEngine = new sn_reacf.RemedialActionEngine();
var response = remedialActionEngine.beginRemediation(remedialAction, parentTable, parentRecord, actionParams, targetRecord, originRecord);
 
gs.info(JSON.stringify(response));

    Output object:

    Case 1 :successful : 
{
  ‘statusCode’: ‘successful’,
  ‘actionExecutionRequestId: ‘979b6060a5954300964fa3aa92874155’

}

Case 2 :Duplicate : 
{
  ‘statusCode’: ‘duplicate_request,
  ‘actionExecutionRequestId’: ‘552c48888c033300964f4932b03eb092’,
  ‘parentRecord’ : ‘1a14620f973be110539e35d11153afc8’,
  ‘parentTable’: ‘incident’

}

Case 3 : Failed 
{
  ‘statusCode’: ‘failed,
}

    RemedialActionEngine - canCancel(String remedialActionExecution)

    This method is used to check if the current user can or cannot cancel the given remedial action execution.

    Note:
    When defining request parameters, remember that:
    • If the parameter type is an object or array, define each property and its type.
    • If the parameter type is GlideRecord, provide the associated table in your request.
    Table 3. Parameters
    Name Type Description
    remedialActionExecution String or GlideRecord Sys_id or GlideRecord of the Remedial Action Execution [sn_reacf_remedial_action_execution] table.
    Table 4. Returns
    Type Description
    Boolean

    Flag that indicates whether the remedial action execution request can or cannot be canceled.

    Valid values:
    • true: The specified remedial action execution request can be canceled.
    • false: The specified remedial action execution request cannot be canceled.

    The following example shows how to validate whether the current user can cancel any remedial action execution in its current state.

    var remedialActionExecutionId = "9ef9924c436521101a24ff53e9b8f2d2" //sys_id of sn_reacf_remedia_action_execution record

var remedialActionEngine = new sn_reacf.RemedialActionEngine();
var canCancel = remedialActionEngine.canCancel(remedialActionExecutionId)

gs.info("canCancel: " + canCancel);

    Output:

    canCancel: true

    RemedialActionEngine - cancelExecution(String remedialActionExecution)

    Cancels a remedial action execution request, then updates the execution record to the state ‘cancelled’ and returns true upon success.

    Note:
    When defining request parameters, remember that:
    • If the parameter type is an object or array, define each property and its type.
    • If the parameter type is GlideRecord, provide the associated table in your request.
    Table 5. Parameters
    Name Type Description
    remedialActionExecution String or GlideRecord Sys_id or GlideRecord of the Remedial Action Execution [sn_reacf_remedial_action_execution] table.
    Table 6. Returns
    Type Description
    Boolean

    Flag that indicates whether the remedial action execution request can or cannot be canceled.

    Valid values:
    • true: The specified remedial action execution request is canceled successfully. A status of true updates the execution record to the state ‘cancelled'.
    • false: The specified remedial action execution request is not canceled successfully.

    The following example shows how to cancel any remedial action execution from its current state.

    var remedialActionExecutionId = "9ef9924c436521101a24ff53e9b8f2d2" //sys_id of sn_reacf_remedia_action_execution record

var remedialActionEngine = new sn_reacf.RemedialActionEngine();
var cancelExecution = remedialActionEngine.cancelExecution(remedialActionExecutionId)

gs.info(‘cancelExecution: ’ + cancelExecution);

    Output:

    cancelExecution : true

    RemedialActionEngine - executeRemedialAction (String remedialActionExecution)

    Triggers any remedial action execution that was started and is currently in Ready state. This method starts the targeted Action (e.g. CI Action) and moves the remedial action execution state to 'In Progress'.

    Table 7. Parameters
    Name Type Description
    remedialActionExecution String or GlideRecord Sys_id or GlideRecord of the Remedial Action Execution [sn_reacf_remedial_action_execution] table.
    Table 8. Returns
    Type Description
    Object

    Object contains the action_execution_table and action_execution_id of the remedial action execution.

    {
   “action_execution_table”: “String”,
   “action_execution_id”: “Sys_id”
}

    The following example shows how to execute any remedial action.

    var remedialActionExecution = "8ed58be387d2a5100295ebd73cbb35a3"; //Sys_id of the Remedial Action Execution record 
 
var remedialActionEngine = new sn_reacf.RemedialActionEngine(); 
var response = remedialActionEngine.executeRemedialAction(remedialActionExecution); 
gs.info("Response: " + JSON.stringify(response, null, 2));

    Output:

    { 
  "action_execution_table": "sn_cimaf_action_request", 
  "action_execution_id": "2d7843a787d2a5100295ebd73cbb35d4" 
}

    RemedialActionEngine - getRemedialActionOutput (String remedialActionExecution)

    Gets the current execution status and output payload of the targeted Action.

    Table 9. Parameters
    Name Type Description
    remedialActionExecution String or GlideRecord Sys_id or GlideRecord of the Remedial Action Execution [sn_reacf_remedial_action_execution] table.
    Table 10. Returns
    Type Description
    Object

    Object contains the status object having value and display value of the target Action status, and payload array having the target Action outputs executed as part of the Remedial Action execution.

    Data type: String

    {
  "status": {
    "value": "completed",
    "displayValue": "Completed"
  },
  "payload": [
    "{\"output\":\"SUCCESS: The process with PID 19604 has been terminated.\\r\\n\",\"cmd\":\"taskkill /pid 19604 /f\"}"
  ]
}

    The following example shows how to get current execution status and output payload of the targeted Action.

    var remedialActionExecution = "8ed58be387d2a5100295ebd73cbb35a3"; //sys_id of the Remedial Action Execution record

var remedialActionEngine = new sn_reacf.RemedialActionEngine();
var response = remedialActionEngine.getRemedialActionOutput(remedialActionExecution);

gs.info("Response: " + JSON.stringify(response, null, 2));

    Output:

    {
  "status": {
    "value": "completed",
    "displayValue": "Completed"
  },
  "payload": [
    "{\"output\":\"SUCCESS: The process with PID 19604 has been terminated.\\r\\n\",\"cmd\":\"taskkill /pid 19604 /f\"}"
  ]
}

    RemedialActionEngine - isApplicable (String remedialAction, String targetRecord)

    Checks the applicability of any remedial action against a target record.

    Table 11. Parameters
    Name Type Description
    remedialAction String or GlideRecord Sys_id or internal_name or GlideRecord of the remedial action [sn_reacf_remedial_action] table.
    targetRecord String or GlideRecord Sys_id or GlideRecord of the configured Target table.
    Table 12. Returns
    Type Description
    Boolean
    Flag that indicates the target record's applicability for the remedial action.
    • true: the Remedial Action is applicable to the specified target record.
    • false: the Remedial Action is not applicable to the specified target record.

    The following example shows how to check applicability of any remedial action against a target record.

    var remedialAction = "9ef9924c436521101a24ff53e9b8f2d2"; //Sys_id of the Remedial Action Execution record 
var targetRecord = "df3799a387a921100295ebd73cbb35c4"; //Sys_id of the Target Record 
 
var remedialActionEngine = new sn_reacf.RemedialActionEngine(); 
var isApplicable = remedialActionEngine.isApplicable(remedialAction, targetRecord); 
gs.info("Is applicable: " + isApplicable);

    Output:

    Is applicable: true

    RemedialActionEngine - isAuthorized(String remedialAction)

    Checks if the user is authorized to execute the remedial action.

    Table 13. Parameters
    Name Type Description
    remedialAction String or GlideRecord Sys_id or internal_name or GlideRecord of the Remedial Action [sn_reacf_remedial_action] table.
    Table 14. Returns
    Type Description
    Boolean

    Flag that indicates the resulting success status of the user's authorization.

    • true: The user's authorization is successful.
    • false: The user's authorization is unsuccessful.

    The following example shows how to check authorization to execute any remedial action.

    var actionSysId = "e62f550843e121101a24ff53e9b8f23b"; //Sys_id of the Action 
 
var remedialActionEngine = new sn_reacf.RemedialActionEngine(); 
var isAuthorized = remedialActionEngine.isAuthorized(actionSysId); 
gs.info("Is user authorized: " + isAuthorized);

    Output:

    Is user authorized: true