GlideElement - Global

GlideElement - canCreate()

Determines if the user's role permits the creation of new entries in the associated field.

Table 1. Parameters
Name	Type	Description
None

Table 2. Returns
Type	Description
Boolean	Flag that indicates whether the current user has permissions to create new entries in the associated field. Possible values: true: User can create new entries. false: User cannot create new entries.

The following example shows how to determine if the user has permissions to create entries for the three most recent records in the Problem [problem] table.

var gr = new GlideRecord('problem');

// Get records in new state in Problem Table
gr.addQuery('state','101');

// Sort records in order of recent to earlier Created Date
gr.orderByDesc('sys_created_on');

// Limit the query to three records
gr.setLimit(3); 
gr.query();

while(gr.next()){
  if(gr.short_description.canCreate()){ ///check to see if the current user is allowed to create the record
  gs.info("I can create new records for the field Problem statement for - " + gr.number);
  }
}

Output:

I can create new records for the field Problem statement for - PRB0000004
I can create new records for the field Problem statement for - PRB0001000
I can create new records for the field Problem statement for - PRB0001001

Scoped equivalent

To use the canCreate() method in a scoped application, use the corresponding scoped method: canCreate().

GlideElement - canRead()

Determines whether the user's role permits them to read the associated GlideRecord.

Table 3. Parameters
Name	Type	Description
None

Table 4. Returns
Type	Description
Boolean	True if the field can be read, false otherwise.

The following example shows how to get a list of active Incident records with a readable Short Description field.

var grIncident = new GlideRecord('incident');
grIncident.addEncodedQuery("active=true"); //Query the Incident table for active incidents
grIncident.orderByDesc('number');
grIncident.setLimit(3); // limit to three results for example
grIncident.query();

while (grIncident.next()) {
    if (grIncident.short_description.canRead()) { //check to see if the current user is allowed to read the record
        gs.info('You have permission to read the short description of: ' + grIncident.number + ' ' + grIncident.short_description);
    }
}

Output:

*** Script: You have permission to read the short description of: INC0009009 Unable to access the shared folder.
*** Script: You have permission to read the short description of: INC0009005 Email server is down.
*** Script: You have permission to read the short description of: INC0009001 Unable to post content on a Wiki page

Scoped equivalent

To use the canRead() method in a scoped application, use the corresponding scoped method: canRead().

GlideElement - canWrite()

Determines whether the user's role permits them to write to the associated GlideRecord.

Table 5. Parameters
Name	Type	Description
None

Table 6. Returns
Type	Description
Boolean	True if the user can write to the field, false otherwise.

The following example shows how to get a list of active Incident records with a writeable Short Description field.

var grIncident = new GlideRecord('incident');
grIncident.addEncodedQuery("active=true"); //Query the Incident table for active incidents
grIncident.orderByDesc('number');
grIncident.setLimit(3); // limit to three results for example
grIncident.query();

while (grIncident.next()) {
    if (grIncident.short_description.canWrite()) { //check to see if the current user is allowed to write to the record
        gs.info('You have permission to write to the short description of: ' + grIncident.number + ' ' + grIncident.short_description);
    }
}

Output:

*** Script: You have permission to write to the short description of: INC0009009 Unable to access the shared folder.
*** Script: You have permission to write to the short description of: INC0009005 Email server is down.
*** Script: You have permission to write to the short description of: INC0009001 Unable to post content on a Wiki page

Scoped equivalent

To use the canWrite() method in a scoped application, use the corresponding scoped method: canWrite().

GlideElement - changes()

Determines if the current field has been modified. This functionality is available for all available data types, except Journal fields.

Note:

The changes() method is not supported within ACL scripts.

Note:

If the GlideRecord on which you are performing this method has only been initialized and read, and has not been written, the underlying before-and-after values are the same. In this case, the method returns "false", as there has been no change to the data store.

Business rule execution

The ServiceNow AI Platform invokes business rules (BEFORE or AFTER) before resetting the internal previous values for columns (GlideElement objects) to the current values.

This sequence enables the following actions:

Triggering an AFTER business rule on <column>.changes conditions.
Accessing the previous GlideRecord object in the script section.

Even in AFTER business rules, current.<field>.changes() returns true because the internal previous values haven’t been reset yet. The condition current.<field>.value != previous.<field>.value also returns true.

Previous values are only reset after the following activities:

The database update is complete.
All AFTER business rules have been processed.

Inside an AFTER business rule, the changes() method still returns true if the field value was modified, even though the rule executes after the update.

Table 7. Parameters
Name	Type	Description
None

Table 8. Returns
Type	Description
Boolean	True if the field has changed, false otherwise.

The following example from a business rule shows how to create an event in the EventQueue if the value of the assigned_to field changes. For a comprehensive example, see Sample scripts from the change events business rule.

if (!current.assigned_to.nil() && current.assigned_to.changes()) {
  gs.eventQueue('incident.assigned', current, current.assigned_to.getDisplayValue(), previous.assigned_to.getDisplayValue());
}

Scoped equivalent

To use the changes() method in a scoped application, use the corresponding scoped method: changes().

GlideElement - changesFrom(Object value)

Determines if the previous value of the current field matches the specified object.

Note:

If the GlideRecord on which you are performing this method has only been initialized and read, and has not been written, the underlying before-and-after values are the same. In this case, the method returns "false", as there has been no change to the data store.

Table 9. Parameters
Name	Type	Description
value	Object	An object value to check against the previous value of the current field.

Table 10. Returns
Type	Description
Boolean	True if the previous value matches the parameter, false if it does not.

if (theState.changesTo(resolvedState)) {
  operation = 4; //Resolved
}
else if (theState.changesTo(closedState)) {
  operation = 11; //Resolution Accepted
}
else if (theState.changesFrom(resolvedState) || theState.changesFrom(closedState)) {
  operation = 10; //Re-open
}
else {
  operation = 6; //Update
}

Scoped equivalent

To use the changesFrom() method in a scoped application, use the corresponding scoped method: changesFrom().

GlideElement - changesTo(Object value)

Determines if the new value of a field, after a change, matches the specified object.

Note:

The changesTo() method is not supported within ACL scripts.

Note:

If the GlideRecord on which you are performing this method has only been initialized and read, and has not been written, the underlying before-and-after values are the same. In this case, the method returns "false", as there has been no change to the data store.

Table 11. Parameters
Name	Type	Description
value	Object	An object value to check against the new value of the current field.

Table 12. Returns
Type	Description
Boolean	True if the new value matches the parameter, false if it does not.

if (theState.changesTo(resolvedState)) {
  operation = 4; //Resolved
}
else if (theState.changesTo(closedState)) {
  operation = 11; //Resolution Accepted
}
else if (theState.changesFrom(resolvedState) || theState.changesFrom(closedState)) {
  operation = 10; //Re-open
}
else {
  operation = 6; //Update
}

Scoped equivalent

To use the changesTo() method in a scoped application, use the corresponding scoped method: changesTo().

GlideElement - dateNumericValue()

Returns the number of milliseconds since January 1, 1970, 00:00:00 GMT for a duration field. Does not require the creation of a GlideDateTime object because the duration field is already a GlideDateTime object.

Table 13. Parameters
Name	Type	Description
None

Table 14. Returns
Type	Description
Number	Number of milliseconds since January 1, 1970, 00:00:00 GMT.

var inc = new GlideRecord('incident');
inc.get('17c90efb13418700cc36b1422244b05d');
gs.info(inc.calendar_duration.dateNumericValue());

Output: 98000

Scoped equivalent

To use the dateNumericValue() method in a scoped application, use the corresponding scoped method: dateNumericValue().

GlideElement - debug(Object o)

Debugs the object and adds debug messages using setError(String).

Table 15. Parameters
Name	Type	Description
o	Object	An object to debug.

Table 16. Returns
Type	Description
None

GlideElement - getAttribute(String attributeName)

Returns the value of the specified attribute from the dictionary.

For Boolean attributes, you can use the getBooleanAttribute() method to return the value as a Boolean instead of a string.

Table 17. Parameters
Name	Type	Description
attributeName	String	Name of the attribute. The attribute name is listed in the Dictionary Entries [sys_dictionary] table.

Table 18. Returns
Type	Description
String	Value of the specified attribute.

The following example shows how to get the value of the tree_picker attribute in the location column of the User [sys_user] table as a string.

var now_GR = new GlideRecord('sys_user');
now_GR.query("user_name","admin");

if (now_GR.next()) {
   gs.info("The value of the tree_picker attribute in the location column is " + now_GR.location.getAttribute("tree_picker"));
}

Output:

The value of the tree_picker attribute in the location column is true

Scoped equivalent

To use the getAttribute() method in a scoped application, use the corresponding scoped method: getAttribute().

GlideElement - getBaseTableName()

Gets the base table of the field.

Table 19. Parameters
Name	Type	Description
None

Table 20. Returns
Type	Description
String	Name of the base table. This name might be different from the table that the field is defined on. See Table extension and classes in the product documentation.

The following example shows how to the base table for the Assignment Group field of an Incident record.

var gr = new GlideRecord('incident');

//query the Incident Records which have category as Inquiry/Help
gr.addQuery('category','inquiry');

// sort them in the order of earlier to recent created date
gr.orderBy('sys_created_on');
gr.query();

if(gr.next()){ //If at least any one record exists matching this query

  //Print the base table for the Assignment Group field
  gs.print("The Base Table for the field Assignment Group is - " + gr.assignment_group.getBaseTableName()); 
};

Output:

The Base Table for the field Assignment Group is - task

GlideElement - getBooleanAttribute(String attributeName)

Returns a specified Boolean-type attribute from the dictionary as a Boolean value.

To return the attribute value as a string, use the getAttribute() method.

Table 21. Parameters
Name	Type	Description
attributeName	String	Name of the attribute. The attribute name is listed in the Dictionary Entries [sys_dictionary] table.

Table 22. Returns
Type	Description
Boolean	Specifies the value of the attribute as Boolean true or false.

The following example shows how to get Boolean values of the ignore_filter_on_new attribute for two fields.

var inc = new GlideRecord('incident');
inc.query();

if (inc.next())
 {
   // opened_by field has attribute "ignore_filter_on_new = true"
   gs.info(inc.opened_by.getBooleanAttribute("ignore_filter_on_new"));

  // short_description field does not have attribute ignore_filter_on_new
   gs.info(inc.short_description.getBooleanAttribute("ignore_filter_on_new"));
 }

Output:

true
false

Scoped equivalent

To use the getBooleanAttribute() method in a scoped application, use the corresponding scoped method: getBooleanAttribute().

GlideElement - getChoices(String dependent)

Generates a choice list for a field. Returns the choice values from the base table only, not from the extended table.

Table 23. Parameters
Name	Type	Description
dependent	String	Optional. Field within the associated record on which the choice list field depends.

Table 24. Returns
Type	Description
array list	The choice values for the field.

var glideRecord = new GlideRecord('incident'); 
glideRecord.query('priority','1'); 
glideRecord.next(); 
 
// urgency has choice list: 1 - High, 2 - Medium, 3 - Low, with value: 1, 2, 3
var choices = glideRecord.urgency.getChoices();

Scoped equivalent

To use the getChoices() method in a scoped application, use the corresponding scoped method: getChoices().

GlideElement - getChoiceValue()

Gets the choice label for the current choice value.

Table 25. Parameters
Name	Type	Description
None

Table 26. Returns
Type	Description
String	The choice label.

The following example shows how to get the choice label for change request records with the a priority value of Normal.

var gr = new GlideRecord('change_request');

//query for the change records with change type as "Normal"
gr.addQuery('type','normal');

// sort them in the order of recent to earlier Created Date
gr.orderByDesc('sys_created_on'); 

// limit the query to 4 records
gr.setLimit(4); 
gr.query();

while(gr.next()){
 //Printing the choice label for those records
 gs.print("The label of the current priority '"+ gr.priority+"' for the change request - " + gr.number + " is - "+ gr.priority.getChoiceValue()); 
}

Output:

The label of the current priority '4' for the change request - CHG0000014 is - 4 - Low
The label of the current priority '4' for the change request - CHG0000013 is - 4 - Low
The label of the current priority '4' for the change request - CHG0000012 is - 4 - Low
The label of the current priority '4' for the change request - CHG0000011 is - 4 - Low

Scoped equivalent

To use the getChoiceValue() method in a scoped application, use the corresponding scoped method: getChoiceValue().

GlideElement - getDebugCount()

Gets the number of debug messages logged by debug().

Table 27. Parameters
Name	Type	Description
None

Table 28. Returns
Type	Description
Number	The number of debug messages.

GlideElement - getDependent()

Returns the field (element) that a specified field is dependent on.

Table 29. Parameters
Name	Type	Description
None

Table 30. Returns
Type	Description
String	Name of the field on which the current field depends. Null if no dependencies.

The following example shows how to find the parent field of the Configuration Item field using the getDependent() method.

var inc_gr = new GlideRecord('incident');
inc_gr.get('985f53d82fab301032e8808cf699b6e8'); // Get a particular Incident

var field_element = inc_gr.getElement('cmdb_ci'); // Get the Configuration Item element
var dependent_field = field_element.getDependent(); // Read the dependent field
gs.info("Dependent field: " + dependent_field);
if(dependent_field)
  {
    var dependent_field_value = inc_gr.getValue(dependent_field);  
    if(!dependent_field_value)
      {
        var base_table = field_element.getRefRecord(); // Retrieve the reference record
        var dependent_field_value = base_table.getValue(dependent_field); // Read the parent field value
      }
    inc_gr.setValue(dependent_field, dependent_field_value); // Update the parent field on the Incident
    inc_gr.update();
  }

Output:

company

GlideElement - getDependentTable()

Returns the name of the table that a field is dependent on.

Table 31. Parameters
Name	Type	Description
None

Table 32. Returns
Type	Description
String	Name of the table if a field has a dependent table; null otherwise.

The following example shows how to determine if a field named model_id has a dependent table.

var gr = new GlideRecord('cmdb_ci_hardware');
gr.setLimit(1);
gr.query();

if (gr.next()) {
    var field_element = gr.getElement('model_id'); // Get the model_id field element
    var dependent_table = field_element.getDependentTable(); // Get the table that drives filtering

    gs.info("Field: " + field_element.getLabel());
    gs.info("Dependent table: " + dependent_table); // cmdb_model_category

    if (dependent_table) {
        // Use the dependent table to query what's controlling the filter
        var dep_gr = new GlideRecord(dependent_table);
        if (dep_gr.get(gr.getValue('model_category'))) {
            gs.info("Controlling record: " + dep_gr.getDisplayValue());
            gs.info("Only models belonging to category '" + dep_gr.getDisplayValue() + "' are valid for this CI");
        }
    }
}

Output:

Field: Model ID
Dependent table: null

GlideElement - getDisplayValue(Number maxChar)

Returns the formatted display value of the field.

Display values are manipulated based on the actual value in the database and user or system settings and preferences.

The display value that is returned is dependent on the field type.

Choice fields: The database value may be a number, but the display value will be more descriptive.
Date fields: The database value is in UTC format, while the display value is based on the user's time zone.
Encrypted text: The database value is encrypted, while the displayed value is unencrypted based on the user's encryption context.
Reference fields: The database value is sys_id, but the display value is a display field of the referenced record.

Table 33. Parameters
Name	Type	Description
maxChar	Number	Optional. Maximum number of characters to return.

Table 34. Returns
Type	Description
String	Display value of the field.

var fields = current.getFields();
for (var i = 0; i < fields.size(); i++) { 
  var field = fields.get(i);
  var name = field.getName(); 
  var value = field.getDisplayValue(); 
  gs.print(i + ". " + name + "=" + value); 
}

Scoped equivalent

To use the getDisplayValue() method in a scoped application, use the corresponding scoped method: getDisplayValue().

GlideElement - getDisplayValueExt(Number maxChar, String nullSub)

Returns the formatted display value of a field, or a specified substitute value if the display value is null or empty.

Display values are manipulated based on the actual value in the database and user or system settings and preferences.

The display value that is returned is dependent on the field type.

Choice fields: The database value may be a number, but the display value will be more descriptive.
Date fields: The database value is in UTC format, while the display value is based on the user's time zone.
Encrypted text: The database value is encrypted, while the displayed value is unencrypted based on the user's encryption context.
Reference fields: The database value is sys_id, but the display value is a display field of the referenced record.

Table 35. Parameters
Name	Type	Description
maxChar	Number	Optional. Maximum number of characters to be returned. Default: All
nullSub	String	Value to return if the display value is null or empty.

Table 36. Returns
Type	Description
String	Formatted display value of the field, or the specified substitute value.

The following example shows how to display the two most recent active records in the Incident [incident] table.

var gr = new GlideRecord('incident');
gr.addQuery('active', true);      // get the active records
gr.orderByDesc('sys_updated_on'); // sort the records from most recent to oldest updated date
gr.setLimit(2);                   // limit the query to 2 records
gr.query();

while(gr.next()){ // Printing the Display Value of the Configuration Item field. 
  // If the Display Value is Null/Empty, then it will be substituted with Default value "I with Null/Empty Display Value"
  gs.info("The Display Value of the Configuration Item for the incident - "+ gr.number+ " is " + gr.cmdb_ci.getDisplayValueExt(40, " CI with Null/Empty Display Value"));
}

Output:

The Display Value of the Configuration Item for the incident - INC0007001 is  CI with Null/Empty Display Value
The Display Value of the Configuration Item for the incident - INC0000069 is NYC RAC

GlideElement - getDisplayValueLang(String language)

Gets the display value of the field in the language passed as a parameter.

The result is only applicable to translatable field types such as Choice, Translated Field, and Translated Text. For other field types, the result defaults to getDisplayValue().

You must have the corresponding language plugin to retrieve a translated value. For information, see Activate a language.

Table 37. Parameters
Name	Type	Description
language	String	Language tag conforming with IETF BCP-47.

Table 38. Returns
Type	Description
String	Display value of the field in the language passed. If a translation isn't available, the method retrieves a value translated in the language of the current user. If a translation isn’t available, the result defaults to English.

The following example shows how to get the original text and German-translated text from the Accept (UI View) title field.

var uiView = new GlideRecord("sys_ui_view");
uiView.get("fa776f6d97700100f309124eda2975bc");

gs.info("getDisplayValue: " + uiView.getElement("title").getDisplayValue());
gs.info("getDisplayValueLang: " + uiView.getElement("title").getDisplayValueLang("de"));

Output:

getDisplayValue: Accept
getDisplayValueLang: Akzeptieren

Scoped equivalent

To use the getDisplayValueLang() method in a scoped application, use the corresponding scoped method: getDisplayValueLang().

GlideElement - getDynamicAttribute()

Returns a dynamic attribute definition for this GlideElement.

Dynamic attributes have a defined data type and a sys_id. For more details on dynamic attributes, see Dynamic schema.

See also:

Table 39. Parameters
Name	Type	Description
None

Table 40. Returns
Type	Description
IDynamicAttribute	Object describing the attribute that the GlideElement represents.

The following example shows how to get values of the make attribute from the u_inc_dynamic_schema dynamic attribute store column on the incident table.

var gr_Inc = new GlideRecord('incident');
gr_Inc.query();
if(gr_Inc.next()) {
    var attr = gr_Inc.getDynamicAttribute('inc_dynamic_schema->make');
    gs.info(attr.getValue());
}

GlideElement - getDynamicNamespace()

Returns a dynamic namespace object that is configured for the GlideElement.

Dynamic attributes have a defined data type and a sys_id. For more details on dynamic attributes, see Dynamic schema.

See also:

Table 41. Parameters
Name	Type	Description
None

Table 42. Returns
Type	Description
IDynamicNamespace	Object describing the dynamic namespace.

The following example shows how to retrieve the namespace object configured for the inc_dynamic_schema dynamic attribute store column on the incident table.

var gr_Inc = new GlideRecord('incident');
gr_Inc.query();
if (gr_Inc.next()) {
    var ge_Make = gr_Inc.getElement('inc_dynamic_schema->make');
    var namespace = ge_Make.getDynamicNamespace();
 
    gs.info("toString:    " + namespace);
    gs.info("name:        " + namespace.getName());
    gs.info("isActive:    " + namespace.isActive());
    gs.info("isTransient: " + namespace.isTransient());
}

Output:

toString:    incident/inc_dynamic_schema
name:        incident/inc_dynamic_schema
isActive:    true
isTransient: false

GlideElement - getDynamicNamespaceName()

Gets the name of the dynamic namespace configured for the GlideElement.

Dynamic attributes have a defined data type and a sys_id. For more details on dynamic attributes, see Dynamic schema.

See also:

Table 43. Parameters
Name	Type	Description
None

Table 44. Returns
Type	Description
String	Name of the dynamic namespace.

The following example shows how to return the dynamic attribute namespace name.

// Gets the name of the namespace from the inc_dynamic_schema dynamic_attribute_store column on the incident table
 
var gr_Inc = new GlideRecord('incident');
gr_Inc.query();
if (gr_Inc.next()) {
    var ge_Make = gr_Inc.getElement('inc_dynamic_schema->make');
    gs.info(ge_Make.getDynamicNamespaceName());
}

Output:

number,short_description,active

GlideElement - getED()

Returns an element descriptor, which provides information about specific fields, rather than the data inside of those fields.

Table 45. Parameters
Name	Type	Description
None

Table 46. Returns
Type	Description
ElementDescriptor	The field's element descriptor.

This example gets the fields and field descriptors for the current record.

var fields = current.getFields();
for (i=0; i<fields.size(); i++) { 
  var field = fields.get(i);
  var descriptor = field.getED(); 
  gs.print("type=" + descriptor.getType() + 
    " internalType=" + descriptor.getInternalType()); 
}

Scoped equivalent

To use the getED() method in a scoped application, use the corresponding scoped method: getED().

GlideElement - getElementValue(String value)

Returns the value for the specified element.

Table 47. Parameters
Name	Type	Description
value	String	Element whose value you want returned.

Table 48. Returns
Type	Description
String	Value of the element.

var fields = current.getFields();
for (var i = 0; i < fields.size(); i++) {
  var field = fields.get(i);
  var name = field.getName();

  // Returns the unformatted value of the element
  var value = field.getElementValue(name);
  var disValue = field.getDisplayValue();
  gs.print(i + ". " + name + " = " + value + ' display value = ' + disValue);
}

Output

1. cmdb_ci = 109562a3c611227500a7b7ff98cc0dc7 display value = Storage Area Network 001
2. impact = 2 display value = 2 - Medium

GlideElement - getError()

Returns any error message associated with the specified element.

Use the setError() method to set an error on a specific field (element).

Table 49. Parameters
Name	Type	Description
None

Table 50. Returns
Type	Description
String	Error message currently set for the specified element.

This example shows how to set an error on the short_description element and then read the error back.

var incidentGR = new GlideRecord('incident');
incidentGR.setLimit(1);
incidentGR.query();
if (incidentGR.next()) {
    incidentGR.short_description.setError('The description is too short.');
    gs.info(incidentGR.short_description.getError()); // 'The description is too short.'
}

Output:

The description is too short.

This example shows how to use getError() in a function call.

// Before query business rule (order = 100)
(function executeRule(current, previous /*null when async*/) {
    var shortDescription = current.getValue('short_description');
    if (shortDescription.length < 10) {
        current.short_description.setError('The description is too short.');
        current.setAbortAction(true);
    }
})(current, previous);

// Before query business rule (order = 200)
(function executeRule(current, previous /*null when async*/) {
    var shortDescriptionErrMsg = current.short_description.getError();
    if (shortDescriptionErrMsg) {
        // Some error was set in one of the previous business rules.
    }
})(current, previous);

GlideElement - getEscapedValue()

Gets the escaped value for the current element.

Table 51. Parameters
Name	Type	Description
None

Table 52. Returns
Type	Description
String	The escaped value of the current element.

The following example shows how to use the getEscapedValue() method to display the contents of an Incident short description field with escape characters.

/*** Overview - Update incident short description with escape characters and printing ***/
var inc = new GlideRecord('incident');
inc.query();
inc.next();
inc.short_description = 'Can\'t log into SAP from my laptop today'; 
inc.update();
gs.info("Short Description: "+inc.getElement('short_description').toString()); //without escape characters
gs.info("Escaped Short Description: "+inc.getElement('short_description').getEscapedValue()); // with escape characters

Output:

Short Description: Can't log into SAP from my laptop today
Escaped Short Description: Can\'t log into SAP from my laptop today

GlideElement - getFieldStyle()

Gets the CSS style for the field.

Table 53. Parameters
Name	Type	Description
None

Table 54. Returns
Type	Description
String	The CSS style for the field.

var fields = current.getFields();
for (var i = 0; i < fields.size(); i++) { 
  var field = fields.get(i);
  var css_style = field.getFieldStyle();  
  gs.print("CSS style" + "=" + css_style); 
}

GlideElement - getGlideObject()

Retrieves the platform object associated with the field's value.

For a use case, see Modify GlideDateTime field values.

Table 55. Parameters
Name	Type	Description
None

Table 56. Returns
Type	Description
Object	A platform object corresponding to the field's data type, such as GlideDateTime. You can use this object for type-specific operations on the value. For example, date arithmetic, formatting, and timezone conversions that are not available when accessing the field value as a plain string.

The following example shows how to calculate the duration between the opened date and Service Level Agreement (SLA) due date of an incident record.

// Query an incident record with both opened_at and sla_due populated
var incGr = new GlideRecord('incident');
incGr.addQuery('opened_at', '!=', '');
incGr.addQuery('sla_due', '!=', '');
incGr.setLimit(1);
incGr.query();

if (incGr.next()) {
    gs.info("Incident: " + incGr.getValue('number'));
    gs.info("Opened at: " + incGr.getValue('opened_at'));
    gs.info("SLA due: " + incGr.getValue('sla_due'));

    var duration = calcDateDelta(incGr.opened_at, incGr.sla_due);
    if (duration) {
        gs.info("Duration in seconds: " + duration.getNumericValue() / 1000);
        gs.info("Duration display value: " + duration.getDisplayValue());
    }
}

function calcDateDelta(start, end) {
    var realStart = start.getGlideObject();
    var realEnd = end.getGlideObject();

    // Use GlideDuration to calculate the difference between two GlideDateTime objects
    var startMS = realStart.getNumericValue();
    var endMS = realEnd.getNumericValue();
    var deltaMS = endMS - startMS;

    // Create a GlideDuration from the millisecond difference
    var duration = new GlideDuration(deltaMS);
    return duration;
}

Output:

Incident: INC0000031
Opened at: 2025-03-06 00:18:03
SLA due: 2025-03-06 08:18:03
Duration in seconds: 28800
Duration display value: 8 Hours

Scoped equivalent

To use the getGlideObject() method in a scoped application, use the corresponding scoped method: getGlideObject().

GlideElement - getGlideRecord()

Gets a glide record.

Table 57. Parameters
Name	Type	Description
None

Table 58. Returns
Type	Description
GlideRecord	A glide record object.

var grInc = new GlideRecord('incident');
grInc.get('sys_id','ef43c6d40a0a0b5700c77f9bf387afe3');
gs.info("Initial grInc - " + grInc.getDisplayValue());

var caller = grInc.getElement("caller_id");
doit(caller);

function doit(caller) {
  var now_GR = caller.getGlideRecord();
  gs.info("doit gr is - " + now_GR.getDisplayValue());
}

Output

*** Script: Initial grInc - INC0000050
*** Script: doit gr is - INC0000050

GlideElement - getHTMLValue(Number maxChars)

Returns the HTML value of a field.

Table 59. Parameters
Name	Type	Description
maxChars	Number	Optional. Maximum number of characters to return.

Table 60. Returns
Type	Description
String	HTML value for the field.

The following example shows how to get the HTML content of a meeting note.

/*
  getHTMLValueExt() This Function is used to get HTML Value of a field. It accepts 2 Parameters

a. maxChar- Number - The maximum number of characters to return.
b. nullSub - String - The value to return if the HTML value is null or empty.

*/


// get a cab meeting record by its sys_id
var gr = new GlideRecord('cab_meeting');
gr.addQuery('sys_id','7777777b6d2a20100sys70id534330f6');
gr.query();

if(gr.next()){
  var substituteString = 'Meeting Notes Unavailable';
  var maxLength = 50;
  gs.print(gr.meeting_notes.getHTMLValueExt(maxLength, substituteString));
}

Scoped equivalent

To use the getHTMLValue() method in a scoped application, use the corresponding scoped method: getHTMLValue().

GlideElement - getHTMLValueExt(Number maxChar, String nullSub)

Returns the HTML value of a field, or a specified substitute value if the HTML value is null or empty.

Table 61. Parameters
Name	Type	Description
maxChar	Number	The maximum number of characters to return.
nullSub	String	The value to return if the HTML value is null or empty.

Table 62. Returns
Type	Description
String	The HTML value or the specified substitute value.

The following example shows how to get the HTML content of a meeting note.

// get a cab meeting record by its sys_id
var gr = new GlideRecord('cab_meeting');
gr.addQuery('sys_id','7777777b6d2a20100sys70id534330f6');
gr.query();

if(gr.next()){
  var substituteString = 'Meeting Notes Unavailable';
  var maxLength = 50;
  gs.print(gr.meeting_notes.getHTMLValueExt(maxLength, substituteString));
}

Output if the meeting note for the record selected is not empty:

<p>Meeting note content.</p>

GlideElement - getJournalEntry(Number mostRecent)

Returns either the most recent journal entry or all journal entries.

Table 63. Parameters
Name	Type	Description
mostRecent	Number	If 1, returns the most recent entry. If -1, returns all journal entries.

Table 64. Returns
Type	Description
String	For the most recent entry, returns a string that contains the field label, timestamp, and user display name of the journal entry. For all journal entries, returns the same information for all journal entries ever entered as a single string with each entry delimited by "\n\n".

//gets all journal entries as a string where each entry is delimited by '\n\n'
var notes = current.work_notes.getJournalEntry(-1); 
//stores each entry into an array of strings
var na = notes.split("\n\n");  
                      
for (var i = 0; i < na.length; i++)                 
  gs.print(na[i]);

Scoped equivalent

To use the getJournalEntry() method in a scoped application, use the corresponding scoped method: getJournalEntry().

GlideElement - getLabel()

Returns the object's label.

Table 65. Parameters
Name	Type	Description
None

Table 66. Returns
Type	Description
String	Object's label

var now_GR = new GlideRecord("sc_req_item");
now_GR.addQuery("request", current.sysapproval);
now_GR.query();
while(now_GR.next()) {
    var nicePrice = now_GR.price.toString();
    if (nicePrice != ) {
        nicePrice = parseFloat(nicePrice);
        nicePrice = nicePrice.toFixed(2);
    }
    template.print(now_GR.number + ":  " + now_GR.quantity + " X " + now_GR.cat_item.getDisplayValue() + " at $" + nicePrice + " each \n");
    template.print("    Options:\n");
    var variables = now_GR.variables.getElements();    
    for (var key in variables) {
      var now_V = variables[key];
      if(now_V.getQuestion().getLabel() != ) {
         template.space(4);
         template.print('     ' +  now_V.getQuestion().getLabel() + " = " + now_V.getDisplayValue() + "\n");  
      }
    }
}

Scoped equivalent

To use the getLabel() method in a scoped application, use the corresponding scoped method: getLabel().

GlideElement - getLabelLang(String language)

Gets the label value of the field in the language passed as a parameter.

You must have the corresponding language plugin to retrieve a translated value. For information, see Activate a language.

See also:

Table 67. Parameters
Name	Type	Description
language	String	Language tag conforming with IETF BCP-47.

Table 68. Returns
Type	Description
String	Value of the field label in the language passed. If a translation isn't available, the method retrieves a value translated in the language of the current user. If a translation isn’t available, the result defaults to English.

The following example shows how to get the original label text and its German translation of the Accept (UI View) title.

var uiView = new GlideRecord("sys_ui_view");
uiView.get("fa776f6d97700100f309124eda2975bc");

gs.info("getLabel: " + uiView.getElement("title").getLabel());
gs.info("getLabelLang: " + uiView.getElement("title").getLabelLang("de"));

Output:

getLabel: Title
getLabelLang: Titel

Scoped equivalent

To use the getLabelLang() method in a scoped application, use the corresponding scoped method: getLabelLang().

GlideElement - getName()

Returns the name of the field.

Table 69. Parameters
Name	Type	Description
None

Table 70. Returns
Type	Description
String	Field name.

The following example shows how to get the name and other values for each field in a sys_user record.

var userRec = new GlideRecord("sys_user"); // GlideRecord to sys_user table

userRec.get("5137153cc611227c000bbd1bd8cd2005"); // Sys Id of user: Fred Luddy

var fields = userRec.getFields();

for (var i = 0; i < fields.size(); i++) {

    var field = fields.get(i);
    var name = field.getName(); // Name of the field
    var label = field.getLabel(); // Label of the field
    var value = field.getDisplayValue(); // Value of the field

    gs.info((Number(i) + 1) + ".\n" + "Field Label: " + label + "\n" + "Field Name: " + name + "\n" + "Field Value: " + value);

};

Output. Results include 62 fields and have been truncated with ellipsis points (…) to save space.

*** Script: 1.
Field Label: Country code
Field Name: country
Field Value: 
*** Script: 2.
Field Label: Calendar integration
Field Name: calendar_integration
Field Value: Outlook
...
*** Script: 47.
Field Label: First name
Field Name: first_name
Field Value: Fred
...
*** Script: 54.
Field Label: Last name
Field Name: last_name
Field Value: Luddy
...

Scoped equivalent

To use the getName() method in a scoped application, use the corresponding scoped method: getName().

GlideElement - getRefRecord()

Returns a GlideRecord object for a given reference element.

For calculated fields, this method fetches the referenced record and runs a calculation on a scripted default value.

Warning:

If the reference element does not contain a value, it returns an empty GlideRecord object, not a NULL object.

Table 71. Parameters
Name	Type	Description
None

Table 72. Returns
Type	Description
GlideRecord	A GlideRecord object


var grINC = new GlideRecord('incident'); 
grINC.notNullQuery('caller_id'); 
grINC.query(); 
if (grINC.next()) { 

// Get a GlideRecord object for the referenced sys_user record 
var grUSER = grINC.caller_id.getRefRecord(); 
if (grUSER.isValidRecord()) 
  gs.print( grUSER.getValue('name') ); 

}

Scoped equivalent

To use the getRefRecord() method in a scoped application, use the corresponding scoped method: getRefRecord().

GlideElement - getStyle()

Get the CSS style for the value.

Table 73. Parameters
Name	Type	Description
None

Table 74. Returns
Type	Description
String	The CSS style for the value.

// Get string of style field from Field Style record
var cssStyle = now_GR.state.getStyle();

GlideElement - getTableName()

Returns the name of the table that contains the field.

Table 75. Parameters
Name	Type	Description
None

Table 76. Returns
Type	Description
String	Name of the table that contains the field that is called on. The returned value might be different from the table class that the record is in. For more information, see Table extension and classes.

if (current.approver.getTableName() == "sysapproval_approver") {
    if (current.approver == email.from_sys_id) {
        current.comments = "reply from: " + email.from + "\n\n" + email.body_text;

        // if it's been cancelled, it's cancelled.
        var doit = true;
        if (current.state == 'cancelled')
            doit = false;

        if (email.body.state != undefined)
            current.state = email.body.state;

        if (doit)
            current.update();
    } else {
        gs.log("Approval for task " + current.sysapproval.getDisplayValue() +
            " rejected because user sending email " + email.from +
            " does not match the approver " + current.approver.getDisplayValue());
    }
}

Scoped equivalent

To use the getTableName() method in a scoped application, use the corresponding scoped method: getTableName().

GlideElement - getTextAreaDisplayValue()

Retrieves the display value for the associated field and escapes the HTML.

Table 77. Parameters
Name	Type	Description
None

Table 78. Returns
Type	Description
String	Escaped display value HTML for the associated field.

The following example retrieves the display value of a KB article.

var grh = new GlideRecord('kb_knowledge');
grh.get('c85cd2519f77230088aebde8132e70c2');  // Knowledge record sys_id
var t = grh.text.getTextAreaDisplayValue(); // Text is HTML type field
var d = GlideXMLUtil.parseHTML(t); // Parse the HTML
var b = d.getDocumentElement().getTextContent().trim();
gs.info(b);

Output:

This article explains how to use automatic replies in Outlook 2010 for Exchange accounts.

Setting Up Automatic Replies

Click the 
File tab.
Click 
Automatic Replies.
Select 
Send automatic replies.
If desired, select the 
Only send during this time range check box to schedule when your out of office replies are active. If you do not specify a start and end time, auto-replies will be sent until you select the
 Do not send automatic replies check box.
On the 
Inside My Organization tab, type the response that you want to send to colleagues while you are out of the office.
On the 
Outside My Organization tab, select the 
Auto-reply to people outside my organization check box, and then type the response that you want to send while you are out of the office. Select whether you want replies sent to 
My contacts only or to 
Anyone outside my organization who sends you messages.

NOTE:
If you select 
My Contacts only in step 6, replies will be sent 
only to contacts that exist in your Contacts folder.



Using Rules With Automatic Replies
It is also possible to use rules to manage your messages while you are out of office. For example, you can create rules to automatically move or copy messages to other folders, to delete messages, to send custom replies, and so on.

Click the 
File tab.
Click 
Automatic Replies.
Click 
Rules, and then click 
Add Rule.
Under 
When a message arrives that meets the following conditions, specify the conditions that the message must meet for the rule to be applied. If you want to specify more conditions, click 
Advanced, enter or select the options that you want, and then click 
OK.
If you want to specify that this rule must be applied last, select the 
Do not process subsequent rules check box.
Under 
Perform these actions, select the actions that you want. You can select more than one action.
Click 
OK three times.

NOTES:

Automatic Replies rules can also be edited by following the above procedure.
To turn Automatic Replies rules on or off, in the Automatic Reply Rules dialog box, select or clear the check box of the rule that you want to turn on or off.

GlideElement - getValue()

Returns the value of the field in the database.

Table 79. Parameters
Name	Type	Description
None

Table 80. Returns
Type	Description
String	The value of the field.

The following example retrieves the value of a specified field in the database.

var now_GR = new GlideRecord('incident');
now_GR.get('9c573169c611228700193229fff72400'); //INC0000001
gs.info('Display Values');
gs.info('Opened at ' + now_GR.opened_at.getDisplayValue());
gs.info('Opened by ' + now_GR.opened_by.getDisplayValue());
gs.info('Priority ' + now_GR.priority.getDisplayValue());
gs.info('Values');
gs.info('Opened at ' + now_GR.opened_at.getValue());
gs.info('Opened by ' + now_GR.opened_by.getValue());
gs.info('Priority ' + now_GR.priority.getValue());

Output:

Display Values
Opened at 2022-02-01 15:09:51
Opened by Joe Employee
Priority 1 - Critical
Values
Opened at 2022-02-01 23:09:51
Opened by 681ccaf9c0a8016400b98a06818d57c7
Priority 1

Scoped equivalent

To use the getValue() method in a scoped application, use the corresponding scoped method: Scoped GlideElement - getValue().

GlideElement - getXHTMLValue()

Retrieves the XHTML value of a field.

Table 81. Parameters
Name	Type	Description
None

Table 82. Returns
Type	Description
String	The XHTML value

GlideElement - getXMLValue()

Gets the XML value of a field as a string.

Table 83. Parameters
Name	Type	Description
None

Table 84. Returns
Type	Description
String	The XML value

GlideElement - hasAttribute(String attributeName)

Determines if a field has a specified attribute.

Table 85. Parameters
Name	Type	Description
attributeName	String	Name of the attribute. The attribute name is listed in the Dictionary Entries [sys_dictionary] table.

Table 86. Returns
Type	Description
Boolean	Flag that indicates whether a field has the specified attribute. Valid values: true: The field has the specified attribute. false: The field does not have the specified attribute.

The following example shows how to get fields from the User [sys_user] table with the edge_encryption_enabled attribute.

var fields = new GlideRecord('sys_user');

fields.query();

var userFields = fields.getFields();

for (var num = 0; num < userFields.size(); num++) {
    var ed = userFields.get(num).getED();

    if (ed.hasAttribute("edge_encryption_enabled")) {
        gs.info(userFields.get(num).getName());
    }
}

Output:

*** Script: hashed_user_id
*** Script: federated_id

GlideElement - hasRightsTo(String operationName)

Determines if the user has the right to perform a particular operation.

Table 87. Parameters
Name	Type	Description
operationName	String	Name of the operation to check for

Table 88. Returns
Type	Description
Boolean	True if the user has permission to perform the operation, false otherwise. Flag that indicates whether a user has permission to perform an operation. Valid values: true: User has permissions. false: User does not have permissions.

The following example shows how to determine if a user has rights to read a specific table.

// Pass table name and userId to check if user has read access against given table name
checkAccess('incident', 'adela.cervantsz');

function checkAccess(tableName, userID) {

    var inc = new GlideRecordSecure(tableName);
    inc.get('$[sys_id]');

    var secureManager = GlideSecurityManager.get();

    //fetch a different user, using user_name field on the target user record
    var userObj = gs.getUser().getUserByID(userID); 
    secureManager.setUser(userObj);

    var access = 'record/incident/read';

    //check if user has right to access
    var canRead = secureManager.hasRightsTo(access, inc); 
    gs.info('canRead: ' + canRead);
}

Output:

canRead: false

GlideElement - hasValue()

Determines if the field has a value.

Table 89. Parameters
Name	Type	Description
None

Table 90. Returns
Type	Description
Boolean	True if the field has a value, false otherwise.

GlideElement - nil()

Determines whether the field is null.

Table 91. Parameters
Name	Type	Description
None

Table 92. Returns
Type	Description
Boolean	True if the field is null or an empty string, false otherwise.

if (current.start_date.changes() || current.end_date.changes() || current.assigned_to.changes()) { 
  if (!current.start_date.nil() && !current.end_date.nil() && !current.assigned_to.nil()) {
 gs.eventQueue("change.calendar.notify", current, current.assigned_to, previous.assigned_to);
 
}

Scoped equivalent

To use the nil() method in a scoped application, use the corresponding scoped method: nil().

GlideElement - setDateNumericValue(Number milliseconds)

Sets the duration field to a number of milliseconds since January 1, 1970, 00:00:00 GMT for a duration field. Does not require the creation of a GlideDateTime object because the duration field is already a GlideDateTime object.

Table 93. Parameters
Name	Type	Description
milliseconds	Number	Number of milliseconds spanned by the duration.

Table 94. Returns
Type	Description
void

var inc = new GlideRecord('incident');
inc.get('17c90efb13418700cc36b1422244b05d');
var timems = inc.calendar_duration.dateNumericValue();
timems = timems + 11*1000; 
inc.calendar_duration.setDateNumericValue(timems)
gs.info(inc.calendar_duration.getValue());

Output:

1970-01-01 00:01:38

Scoped equivalent

To use the setDateNumericValue() method in a scoped application, use the corresponding scoped method: setDateNumericValue().

GlideElement - setDisplayValue(Object displayValue)

Sets the display value of the field.

Table 95. Parameters
Name	Type	Description
displayValue	Object	Value to be displayed.

Table 96. Returns
Type	Description
void

Scoped equivalent

To use the setDisplayValue() method in a scoped application, use the corresponding scoped method: setDisplayValue().

GlideElement - setError(String errorMessage)

Adds an error message to the associated field.

You can retrieve the error message using the getError() method.

Table 97. Parameters
Name	Type	Description
errorMessage	String	The error message.

Table 98. Returns
Type	Description
None

if ((!current.u_date1.nil()) && (!current.u_date2.nil())) {
  var start = current.u_date1.getGlideObject().getNumericValue();
  var end = current.u_date2.getGlideObject().getNumericValue();
  if (start > end) {
    gs.addInfoMessage('start must be before end');
    current.setAbortAction(true);
    current.u_date1.setError('start must be before end');
  }
}

Scoped equivalent

To use the setError() method in a scoped application, use the corresponding scoped method: setError().

GlideElement - setInitialValue(Object value)

Sets the initial value of a field.

This method had been deprecated. Use GlideElement - setValue(Object value) for this functionality.

Table 99. Parameters
Name	Type	Description
value	Object	Initial value for the field.

Table 100. Returns
Type	Description
void

GlideElement - setJournalEntry(String entry, String userName)

Adds a journal entry and author as a work note or comment field.

Table 101. Parameters
Name	Type	Description
entry	String	Content of the journal entry.
userName	String	Optional. The user to attribute the journal entry to.

Table 102. Returns
Type	Description
None

The following example shows how to add a work note and its author to a record.

var now_GR = new GlideRecord("incident");

now_GR.addQuery("sys_id", "<sys_id_value>");
now_GR.query();

if(now_GR.next()){
  now_GR.work_notes.setJournalEntry("Content of the journal entry.", "abel.tuter");  
  now_GR.update();
}

GlideElement - setValue(Object value)

Sets the value of a field.

Note:

Before calling this method, the element must already exist by querying an existing record or by using the now_GR.initialize() method to initialize a new record.

Not for authentication with password2 fields

The setValue() method passes password2 data as clear text, which results in an error about expecting encrypted data. Additionally, using the setValue() method for password2 fields exposes data that should be encrypted.

For password2 authentication, use the setDisplayValue() method instead.

See also:

Table 103. Parameters
Name	Type	Description
value	Object	The value the field is to be set to.

Table 104. Returns
Type	Description
None

Set the value passing a string.

var glideRecord = new GlideRecord('incident');
glideRecord.query('priority','1');
glideRecord.next();
glideRecord.short_description.setValue('Network failure');

Set the value passing an object.

var now_GR  = new GlideRecord('student');
now_GR.initialize();
now_GR.setValue('first_name', 'Joe');
now_GR.setValue('last_name', 'Smith');
now_GR.insert();

Scoped equivalent

To use the setValue() method in a scoped application, use the corresponding scoped method: setValue().

GlideElement - toString()

Converts the field's value to a string.

Table 105. Parameters
Name	Type	Description
None

Table 106. Returns
Type	Description
String	The field's value as a string.

doit();
 
function doit() { 
 
  var now_GR = new GlideRecord('sys_user');
  now_GR.query();
  while (now_GR.next()) {
  if ((now_GR().length != now_GR.first_name.toString().trim().length) || (now_GR.last_name.toString().length 
         != now_GR.last_name.toString().trim().length)) {
      now_GR.first_name = now_GR.first_name.toString().trim();
      now_GR.last_name = now_GR.last_name.toString().trim();
      now_GR.autoSysFields(false);
      now_GR.update();
    }
  }
 
}

Scoped equivalent

To use the toString() method in a scoped application, use the corresponding scoped method: toString().