Queue - Scoped

The Queue API provides methods that allow you to retrieve or join a Connect Support chat queue.

To execute this class in a scoped application, use the sn_connect namespace identifier. The Connect Scriptable APIs plugin (ID: com.glide.connect.scriptable) must be enabled to access the Queue API.

Scoped Queue - get(String sysID)

Retrieves a specified chat queue.

Table 1. Parameters

Name	Type	Description
SysID	String	Sys_id of a queue from the Chat Queue [chat_queue] table.

Table 2. Returns

Type	Description
Object	Returns a conversation queue object.

var queue = sn_connect.Queue.get("ab73be7dc09a4300964f336ee6b74361");

Scoped Queue - join(String question)

Adds the current user to an existing Connect Support chat queue and posts the specified question.

Before calling this method, you must call the Scoped Queue - get(String sysID) method to retrieve the chat queue to which to attach the current user.

Table 3. Parameters

Name	Type	Description
Question	String	Question to add to the chat queue.

Table 4. Returns

Type	Description
Object	Record (GlideRecord object) in the Chat Queue Entry [chat_queue_entry] table.

var queue = sn_connect.Queue.get("ab73be7dc09a4300964f336ee6b74361");
queue.join("How do I access my email?");