RSS title override

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read
  • You may optionally override the automatically generated title of the RSS feed by added the sysparm_title parameter to the request URL.

    For example, you can specify the title Priority One Incidents using the following request URL.
     https://<instance name>.service-now.com/incident.do?sysparm_query=priority=1&sysparm_view=ess&RSS&sysparm_title=Priority%20One%20Incidents
    
    This will produce results as follows:
    <?xml version="1.0" encoding="UTF-8" ?>
    <rss version="2.0">
      <channel>
        <title>Priority One Incidents</title>
        <link>http://www.service-now.com/demo/nav_to.do?uri=incident.do?sysparm_query=priority=1</link>
        <description>Priority One Incidents</description>
        <copyright>Copyright 2006 Service-now.com</copyright>
        <pubDate>Mon, 12 Jun 2006 11:04:44 PDT</pubDate>
        <lastBuildDate>Mon, 12 Jun 2006 11:04:44 PDT</lastBuildDate>
        <generator>jRSSGenerator by Henrique A. Viecili</generator>
        <docs>http://blogs.harvard.edu/tech/rss</docs>
        <item>
          <title>INC00009</title>
          <link>http://www.service-now.com/demo/nav_to.do?uri=incident.do?
            sys_id=46b66a40a9fe198101f243dfbc79033d%26sysparm_stack=incident_list.do%
            3Fsysparm_query=active=true</link>
          <description>INC00009 2006-02-01 14:50:23 Reset my password</description>
          <author>glide.maint</author>
          <guid>46b66a40a9fe198101f243dfbc79033d</guid>
          <pubDate>Wed, 17 May 2006 18:20:57 PDT</pubDate>
        </item>
      </channel>
    </rss>