WSD Shift API

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read

    • The Workplace Service Delivery (WSD) Shift API provides an endpoint that returns shift time spans for a specified date and time.

    To access this API, the caller must have the sn_wsd_core.workplace_user role and the Workplace Safety Management (sn_wsd_core) and Workplace Reservation Management (sn_wsd_rsv) plugins must be activated.

    This API runs in the sn_wsd_rsv namespace.

    For additional information on Workplace Reservation Management, see Workplace Reservation Management.

    WSD Shift - GET /api/sn_wsd_rsv/wsd_shift/{shift_id}/timespan

    Returns the shift time span for a specified date/time and shift.

    URL format

    Versioned URL: /api/sn_wsd_rsv/{api_version}/wsd_shift/{shift_id}/timespan

    Default URL: /api/sn_wsd_rsv/wsd_shift/{shift_id}/timespan

    Note:
    Available versions are specified in the REST API Explorer. For scripted REST APIs there is additional version information on the Scripted REST Service form.

    Supported request parameters

    Table 1. Path parameters
    Name Description
    api_version Optional. Version of the endpoint to access. For example, v1 or v2. Only specify this value to use an endpoint version other than the latest.

    Data type: String
    shift_id Sys_id of the shift to retrieve the time span for.

    For additional information on shift-based reservations, see Enable shift-based reservation.

    Data type: String

    Table: Shift [sn_wsd_core_shift]
    Table 2. Query parameters
    Name Description
    attempt_earlier_start Flag that indicates whether to set an early start time if the specified start value is within the shift's time span.
    Valid values:
    • true: If the specified shift includes the date/time specified in the start parameter, return the specified start date/time as the start of the time span.
    • false: Return the shift timespan as defined in the associated record.

    Data type: Boolean

    Default: false
    start Required. Date and time of the start of the shift time spans to return.

    Format: UTC - yyyy-mm-ddThh:mm:ssZ, such as 2022-05-23T08:00:00Z
    timezone Time zone to use when qualifying the shift time spans, such as ECT or PST. Also returns the shift time spans in this time zone.

    Format: UTC

    Data type: String

    Default: User's timezone
    Table 3. Request body parameters
    Name Description
    None

    Headers

    The following request and response headers apply to this HTTP action only, or apply to this action in a distinct way. For a list of general headers used in the REST API, see Supported REST API headers.

    Table 4. Request headers
    Header Description
    Accept Data format of the request body. Supported types: application/json, application/xml or, text/xml.

    Default: application/json
    Table 5. Response headers
    Header Description
    None

    Status codes

    The following status codes apply to this HTTP action. For a list of possible status codes used in the REST API, see REST API HTTP response codes.

    Table 6. Status codes
    Status code Description
    200 Successful. The request was successfully processed.
    401 Unauthorized. The user credentials are incorrect or have not been passed.
    404 Not found. The requested item wasn't found.
    500 Internal server error. An unexpected error occurred while processing the request. The response contains additional information about the error.

    Response body parameters

    Name Description
    result Details about the shift timespan that matched the search criteria.

    Data type: Object

    "result":{
  "end": "String",
  "start": "String"
}
    result.end End date and time of the shift timespan in the specified time zone.

    Format: UTC: yyyy-mm-ddThh:mm:ssZ, such as 2022-05-23T08:00:00Z

    Data type: String
    result.start Start date and time of the shift timespan in the specified time zone.

    Format: UTC: yyyy-mm-ddThh:mm:ssZ, such as 2022-05-23T08:00:00Z

    Data type: String

    cURL request

    The following code example shows how to retrieve the timespan of a shift.

    curl "https://instance.servicenow.com/api/sn_wsd_rsv/wsd_shift/e5d23acfdb42a01097acc9003996193a/timespan?attempt_earlier_start=true&start=2022-05-23T08:00:00Z&timezone=ECT" \
--request GET \
--header "Accept:application/json" \
--user "username":"password"

    Return results:

    {
  "result": {
    "start": "2022-05-23T08:00:00Z",
    "end": "2022-05-23T15:00:00Z"
  }
}