Generate logs for debugging

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • If you experience unexpected behavior when using the ODBC driver, you can enable debug logging and generate debug logs to help identify the issue.

    Before you begin

    Configure the logging level of the ODBC driver

    Role required: admin

    About this task

    Debug logs can be useful when submitting an incident with Customer Service and Support.

    When you enable debug logging, note the version and bitness (32 bit or 64 bit) of the installed ODBC driver, the Windows operating system, and the client application you are using with the ODBC driver.

    To generate debug logs, follow these steps.

    Procedure

    1. Close all active applications that may use the ODBC driver.
    2. Navigate to one of these paths, based on your operating system.
      • For Windows 10 and later: C:\ProgramData\ServiceNow\odbc\logging\
      • For Windows 7: C:\Users\<user_name>\AppData\Local\ServiceNow\odbc\logging
      • For Windows XP and earlier: C:\Program Files\ServiceNow\ODBC\%LOCALAPPDATA%\ServiceNow\odbc\logging
    3. Delete any existing log data to ensure that you log only relevant information.
    4. Run a query that produces the unexpected behavior, then immediately close the application and review the log files.